Public Tickets
smarttribedigital
ElementorClosed
Kalium 3
Updated May 6, 2025 at 7:15am
6
Most recent comment from Laborator:Hi,
The item page where you purchased Kalium 3 clearly states that the included starter sites are built with WPBakery Page Builder. It also mentions that Elementor starter sites are only available wit ...
Daniel Visbal
Wordpress 6.7 and WPBakery Page Builder 8.4Closed
Aurum
Updated April 16, 2025 at 10:11am
2
Most recent comment from Laborator:As mentioned, the new update of Aurum is being released this week. It includes compatibility with WordPress 6.8 and WPBakery 8.4, so you’ll be all set once it’s available.
Daniel Visbal
ACF new versionClosed
Aurum
Updated April 11, 2025 at 7:32am
2
Most recent comment from Laborator:Hi Daniel,
The latest ACF version (6.4.0) is already available on our servers, so you can update it automatically from your WordPress dashboard.
Also, just a heads-up — we’re releasing a theme upd ...
Daniel Visbal
Support for WooCommerce 9..8.1Closed
Aurum
Updated April 11, 2025 at 7:31am
3
Most recent comment from Laborator:Hi Daniel,
We’re releasing a new update next week that will include support for the latest WooCommerce version and updated template files for Aurum.
Daniel Visbal
Support for WooCommerce 9.6Closed
Aurum
Updated March 20, 2025 at 11:50am
6
Most recent comment from Laborator:Hi Daniel,
The update will be released today, regarding the issue with new tickets - can you please share a screenshot of the issue?
sergiogk
WPBakery Backend Editor not showingClosed
Kalium 3
Updated February 7, 2025 at 8:08am
2
Most recent comment from Laborator:Hi there,
Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.To include your credentials ...
Rafael Fróes
Header's links colours not right and not updating.Closed
Kalium 3
Updated January 29, 2025 at 12:46pm
2
Most recent comment from Laborator:Hi Rafael,
For Kalium 4 support, please submit your ticket here:
https://support.laborator.co/
It’s possible that the header link colors were overwritten by specific page parameters or other theme o ...
bigalcy
Form ValidationClosed
Neon
Updated January 24, 2025 at 8:41am
2
Most recent comment from [deleted]:Hi,
Such form validation is done using custom JavaScript.
To implement conditional form validation where a field (like checkboxes) is validated only if a specific value is selected in a dropdown, you ...
kugljiri
formattingClosed
Kalium 3
Updated January 17, 2025 at 1:11pm
5
Most recent comment from kugljiri:Worked like a charm, thank you for your help!Thats all I needed, thank you and have a nice weekendJiri Kugl
Jutta Haeuser
Order Portfolio Items on Portfolio PageClosed
Kalium 3
Updated January 13, 2025 at 9:10am
5
Most recent comment from Jutta Haeuser:Hi Art,Thank you very much! Kind regardsJutta
stevenniuniu
Install PluginsClosed
Aurum
Updated January 8, 2025 at 8:19am
3
Most recent comment from Laborator:Hi there,Please share your website login credentials so I can test this. To safely include your credentials click the Insert Credentials button in the editor toolbar (see how), or you can create a t ...
kuyui
Wrong color of search iconClosed
Kalium 3
Updated January 2, 2025 at 12:46pm
2
Most recent comment from Laborator:Hi there,
You can add this CSS to Custom CSS:
.header-search-input.menu-skin-light .search-icon a svg {
fill: #000;
}
kuyui
transparency on logoClosed
Kalium 3
Updated January 2, 2025 at 12:45pm
2
Most recent comment from Laborator:Hi there,
Try adding this CSS to Custom CSS area of that page:
.header-logo.logo-image {
opacity: 0.5;
}
Daniel Visbal
WooCommerce Version 9.5.1Closed
Aurum
Updated December 18, 2024 at 8:08am
2
Most recent comment from Laborator:Hi there,
Thanks for bringing this to our attention, I will add this to our to-do list and it should be fixed in the next update.
kuyui
Mail Sending OperationClosed
Kalium 3
Updated December 11, 2024 at 10:30am
2
Most recent comment from Laborator:Hi there,
To ensure your clients’ emails reach you, please edit the Contact Form element in your site. You can add your corporate email address as the recipient email within the form’s settings. O ...