Welcome to Laborator 1on1 Support Desk!
Please make sure you include the following information for quick and smooth support:
- Latest Version
Make sure that you are using the latest update of our theme, you can find changelog on the item's page.
- Purchase Code or Envato Login
You will be required to enter the purchase code for the item you want to get support or login with your Envato account.
- Link to your site
If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.
- Include a WordPress login
The fastest way for us to help is for us to view your backend setup.
- Prepare your installation
Disable your other plugins and switch to the default Wordpress theme (e.g. Twenty Nineteen) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.
Item support includes:
✔ Responding to questions or problems regarding the theme’s features
✔ Fixing bugs and reported issues
✔ Providing updates to ensure compatibility with new software versions
However, item support does not include:
✖ Theme Customization
✖ Requests that require or involve Custom Coding
✖ Support for 3rd party Plugins
✖ Support for Outdated Themes