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Welcome to Laborator support center!

Please make sure you include the following information for quick and smooth support:


  • Latest Version
    Make sure that you are using the latest update of our theme, you can find changelog on the item's page.
  • Purchase Code
    You will be required to enter the purchase code of the item you want to get support.
  • Link to your site
    If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to help is for us to view your backend setup.
  • Prepare your installation
    Disable your other plugins and switch to the TwentyFifteen theme before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Providing all of the information above is the fastest way to get support!

Item support includes:

✔ Availability of the author to answer questions

✔ Answering technical questions about item’s features

✔ Assistance with reported bugs and issues

However, item support does not include:

✘ Customization services

✘ Installation services

We don't provide support on weekends!


To get started visit our documentation site view our articles or submit your ticket

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  Public Ticket Activity

Jingky Modifying Porfolio page   Updated 18 minutes ago   1   Kalium Most recent comment from Jingky: Hi,  My current portfolio layout is 6 items per row. However in mobile version it is showing 1 item per row with it's image fit to the width of the phone. this is too big and viewer had to ... Hayley Lynch Can't reduce size of image gallery slider   Updated 7 hours ago   1   Aurum Most recent comment from Hayley Lynch: I am using an Image Gallery slider at the bottom of my home page. I have tried setting the image as "thumbnail," "small," "medium," and "large." These terms work fine for my other pages ... Pasi Image sizes in the shop page   Updated 10 hours ago   1   Aurum Most recent comment from Pasi: Hi, How I would be able to change the product image sizes in the shop page? I would like to reduce the sizes a bit. Regards, PJ Hayley Lynch Cannot turn off zoom in banner   Updated 10 hours ago   5   Aurum Most recent comment from Hayley Lynch: Hi, Thank you so much for your help. I'm trying to change the brown navigation bar that is currently at the top of all the pages, above the banner/header. The color isn't good, and I really ... Andreas header, footer, image banner   Updated 13 hours ago   1   Aurum Most recent comment from Andreas: Hello, I have collected some questions, hope that is OK for you: Top menue bar: I would like to customize the top menue bar. The top menue bar should be in an individual color  Footer: And the ... Diana category thumbnail image and text   Updated 18 hours ago   1   Oxygen Most recent comment from Diana: Great theme, I love it :-)  I have only last last thing to solve and then the site is going to be prefect.  The product category thumbnail images on the shop page seem to have a light grey ... Saulius Mansory gallery tumbnails arrangement   Updated 21 hours ago   3   Kalium Most recent comment from Saulius: Hi Ylli,  Thank you for fast response.  I can't update Kalium, because after update changes styles on page footer (check out attached image). Afnita Setting Homepage   Updated 21 hours ago   4   Kalium Most recent comment from Afnita: Hi Art, I have made 5 rows through the Product element (attached screenshot) - but same problem, images only appear completely at second row (http://arthops.com/). Please ... William Cart and Checkout link   Updated 23 hours ago   3   Oxygen Most recent comment from William: Hi Art I've notice even in the shop page the widgets that shows the checkout/cart button;s hyperlink is also incorrect. Daniel portfolio subcategory filtering   Updated 1 day ago   11   Kalium Most recent comment from Daniel: sorry i think im being confuse.... :( this is how i would like how the menu works.... open but still closable... the code you give me make it stay allways open and cant close.  alysa installation   Updated 1 day ago   14   Kalium Most recent comment from alysa: Thank you so much for that, Arlind. I have noticed my website is quite slow to load. I wonder if you have any suggestions to improve this. www.photographertasmania.com.au Alysa Javier Translations   Updated 1 day ago   8   Oxygen Most recent comment from Javier: Hi Ylli, The url for the admin is: http://fundaciondelchile.com/wp-admin/ Maybe this is the problem. Thanks for your help and suport, Javier Jamie Edwards Laborator map   Updated 1 day ago   1   Kalium Most recent comment from Jamie Edwards: Hi, I am looking to recreate the contact me page with the large full horizontal map. However on page load the map returns two errors. The java console states the following errors:  You ... Jamie Edwards Captions   Updated 1 day ago   10   Kalium Most recent comment from Jamie Edwards: Thanks Art. Please could you also provide the CSS for displaying the caption permanently below the image for desktop and mobile?  Following the current theme mobile style. Cheers, Jamie Liam portfolio items   Updated 2 days ago   5   Kalium Most recent comment from Liam: Ok So one more note! I have uploaded a new picture for city limits, it is 752 x 676 so much bigger and it still is the same size and same ratio smaller than the two either side. 
https://laborator.ticksy.com/