Welcome to Laborator 1on1 Support Desk!

Please make sure you include the following information for quick and smooth support:

  • Latest Version
    Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.
  • Envato Login or Purchase Code 
    You will be required to login with your Envato account or enter the purchase code for the item you want to get support.
  • Link to your site
    If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.
  • Include a WordPress login
    The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.
  • Prepare your installation
    Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-Three) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.
Support is monitored from Monday to Friday in office hours with European timing. Questions will be answered in the order received.

Item support includes:

✔  Responding to questions or problems regarding the theme’s features
✔  Fixing bugs and reported issues
✔  Providing updates to ensure compatibility with new software versions

However, item support does not include:

✖  Theme Customization
✖  Requests that require or involve Custom Coding
✖  Support for 3rd party Plugins
✖  Support for Outdated Themes

To get started visit our documentation site view our articles or submit your ticket.