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Laborator team is on summer vocation from 23 August and we will be back on 02 September. You should receive an response from 5 September (Monday).
We really hope for your understanding :)

Welcome to Laborator support center!

Please make sure you include the following information for quick and smooth support:


  • Latest Version
    Make sure that you are using the latest update of our theme, you can find changelog on the item's page.
  • Purchase Code
    You will be required to enter the purchase code of the item you want to get support.
  • Link to your site
    If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.
  • Include a WordPress login
    The fastest way for us to help is for us to view your backend setup.
  • Prepare your installation
    Disable your other plugins and switch to the TwentyFifteen theme before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Providing all of the information above is the fastest way to get support!

Item support includes:

✔ Availability of the author to answer questions

✔ Answering technical questions about item’s features

✔ Assistance with reported bugs and issues

However, item support does not include:

✘ Customization services

✘ Installation services

We don't provide support on weekends!


To get started visit our documentation site view our articles or submit your ticket

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  Public Ticket Activity

Christoph Fatal error   Updated 7 hours ago   1   Aurum Most recent comment from Christoph: Hey,  if I open in the backend the pages overview I get the following error: Fatal error: Call to undefined ... Emy Welin Change position of anchor links content   Updated 8 hours ago   2   Kalium Most recent comment from Emy Welin: I also have a question regarding the auto-hide sticky menu. Is it possible to make it appear "faster"or after less up-scroll? I think it takes to long time for the menu to show on ... Calin Fall-back fonts   Updated 10 hours ago   1   Kalium Most recent comment from Calin: Hi, I use Open Sans as primary font. I tested my site on Edge and i see a serif font as fallback. How can I change all the primary fonts to fall back to a sans-serif typeface? Thanks. Jennifer forberg Update   Updated 11 hours ago   1   Kalium Most recent comment from Jennifer forberg: Having troubles downloading new update for kalium? New to this, it won't install it? Do I have to get rid of old kalium flrst somehow on my page? Please help I'm crying in frustration . ... Raquel SEO   Updated 11 hours ago   1   Oxygen Most recent comment from Raquel: Hi:  I would like to know if  we have some pluging to better the SEO on page of Oxigen theme.  Or if your answer is not, do you can suggest one?  Do you have any tutorial about SEO on ... Mindaugas PNG product pictures are streched   Updated 11 hours ago   3   Kalium Most recent comment from Mindaugas: I am not sure if I understand the nature of this problem. Originally I have pictures which are way much bigger, and I usually resizing them. So what is product picture size parameter I should ... Mathieu Legault Problem after updating to 1.9.4   Updated 11 hours ago   1   Kalium Most recent comment from Mathieu Legault: Hi, I updated Kalium to version 1.9.4 and now it gives me an error on single portfolio pages. Look at the attached URL. If you scroll at the bottom, I receive this error:  Fatal error: Can't ... Justin Product Attributes   Updated 12 hours ago   4   Aurum Most recent comment from Justin: An unrelated but really critical bug: for some reason the Testimonials carousel won't display the Featured Image:  http://nationalpoetryseries.org/testimonials-test/ Any idea what's going on ... Zach Blurry Images on Product Pages   Updated 12 hours ago   5   Aurum Most recent comment from Zach: Staging site: URL: http://0a8.0d6.myftpupload.com/wp-admin Username: Carlaknudsen Password: SwiftCurrentLingerie2015 FTP Access: Hostname: 0a8.0d6.myftpupload.com Port: 22 SFTP ... BYGA Icons   Updated 13 hours ago   5   Kalium Most recent comment from BYGA: I don't know how use the Visual composer.... Sally Updating theme   Updated 14 hours ago   1   Kalium Most recent comment from Sally: I'm unable to update this theme because I cannot find Envato Toolkit, which your instructions say should be in the sidebar or waiting to be activated.  it is not.  There is Envato Marketplace ... Daan Wishlist   Updated 14 hours ago   3   Kalium Most recent comment from Daan: Hi Art Thank you for the fast reply, I understand and it's very good to hear it's planned in the future! Any idea when? :D Kind regards Daan Max Video Post   Updated 14 hours ago   1   Kalium Most recent comment from Max: Dear Laborator Team, I am almost done with the first website of my client who wanted your theme. But there is still one question: if I choose the video post type, I can put a link in the post, ... Ehsan Pagination is missing!!! - WOO PRODUCT CATEGORY element   Updated 15 hours ago   2   Oxygen Most recent comment from Ehsan: username: tempuser password: admin2016 Sally Problem with portfolio   Updated 16 hours ago   1   Kalium Most recent comment from Sally: Hi. I have created a website for a friend using Kalium theme. She has a problem with it that I don't know how to fix. Below is her email explaining: "I have a pretty serious issue with the ...
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