Public Tickets
kuyui
Featured Video StreamingClosed
Kalium 3
Updated November 21, 2024 at 7:11pm
5
Most recent comment from kuyui:Hi, Alright Art, thanks for being helpful here. I got your point. For the video lag, I believe it's normal, I will prefer to use youtube instead of directly uploading videos to my site.We can c ...
kuyui
Under Construction | Can't Login To AdminClosed
Kalium 3
Updated November 12, 2024 at 6:09pm
2
Most recent comment from kuyui:No more support is needed, my bad, it was wp-admin, you can close this issue.Thanks :)
kuyui
Purchase CodeClosed
Kalium 3
Updated November 12, 2024 at 6:46pm
4
Most recent comment from kuyui:I find how to deactivate and activated for my new domain, thanks for the help, we can close this issue.
infomalistudiocreativo
Bug caricamento portfolioClosed
Kalium 3
Updated November 9, 2024 at 8:39am
2
Most recent comment from Laborator:Hi there,
This isn’t a typical issue, so we recommend turning off your plugins one by one to see if that resolves the problem. If it persists, please share your website login credentials so I can te ...
Jens Gerber
Change to Kalium 4Closed
Kalium 3
Updated November 9, 2024 at 8:37am
2
Most recent comment from Laborator:Hi Jens,
We’ve built a transitioning mechanism that should automatically handle the switch from Kalium 3 to Kalium 4, retaining your adjustments. However, to avoid any unexpected issues, especially ...
booksandmore
Kalium 4 Update (Elementor)Closed
Kalium 3
Updated November 5, 2024 at 10:25am
2
Most recent comment from Laborator:Hi there,No data will be deleted, but the pages are completely built with Elementor so you will have to use Elementor to add your own content to these existing pages.
While products will not be touche ...
caocuong791
How to edit Footer in Fitness themeeClosed
Kalium 3
Updated October 24, 2024 at 4:44pm
2
Most recent comment from Laborator:Hi there,
Go to Appearance > Widgets and locate Footer to edit it there.
bluegraphics
Update errorsClosed
Updated October 18, 2024 at 3:17pm
20
Most recent comment from [deleted]:Hi,
Sorry for the delay of response, as we have moved to support.laborator.co and there is now the main support forum.
You can add the same code on other sites in functions.php (end of file) if you ar ...
Iñigo
Upgrade issueClosed
Updated October 18, 2024 at 7:59am
20
Most recent comment from Iñigo:Thanks, Art.Best,Iñigo
Regina
To many Envato purchase codesClosed
Kalium 3
Updated October 15, 2024 at 12:55pm
4
Most recent comment from Laborator:You can directly deactivate from the site I provided, then go to these pages where you want to activate Kalium and activate it.
sociality
Show all portfolio itemsClosed
Updated October 11, 2024 at 6:55am
12
Most recent comment from [deleted]:That’s great! Thank you as well for reporting this important issue, its a valuable input!
ulrichk
Responsiveness after updateClosed
Updated October 7, 2024 at 2:22pm
6
Most recent comment from Laborator:Happy to hear that Ulrich, have a great week :)
Till Erdmenger
Google Fonts used without intentionClosed
Updated October 7, 2024 at 8:27am
4
Most recent comment from Laborator:Hi Till,
I’ve checked the issue, and even if the theme is switched to a default WordPress theme, the problem still persists. This means it’s not theme-related, but more likely tied to the plugin i ...
Rahmat H.
still ‘upgrading to Kalium 4’: WP Bakery went haywire.Closed
Updated October 7, 2024 at 8:00am
8
Most recent comment from Laborator:Hi there,
I tried to edit your site and fix the problem with the products, but as I said I can't do anything as it loads extremely slow. The problem is not related only to me, I have tested it in ...
Rahmat H.
still ‘upgrading to Kalium 4’: Custom CSS is not working.Closed
Updated October 6, 2024 at 8:27am
2
Most recent comment from Laborator:Hi there,
Most of the custom CSS you've added should work fine, but on some cases where we have changed the structure such as the menu it may not work.
To fix the menu CSS you've added you ...