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Public Tickets

Helen Theme updateClosed   Kalium 3   Updated July 6, 2016 at 10:50am   2 Most recent comment from [deleted]:Hi Helen,Glad to hear that the problem is solved :) George Homepage display and blogClosed   Kalium 3   Updated July 6, 2016 at 10:50am   3 Most recent comment from [deleted]:Hi George,Glad to hear that :) Allen megia Menu Settings Closed   Aurum   Updated July 4, 2016 at 6:31pm   2 Most recent comment from [deleted]:Hi Allen,Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer. Luigi Design BrokenClosed   Aurum   Updated July 4, 2016 at 6:30pm   8 Most recent comment from [deleted]:Aurum 2.9.3 is compatible with WooCommerce 2.6.2,Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest versi ... Alice Woo CommerceClosed   Kalium 3   Updated July 4, 2016 at 6:08pm   4 Most recent comment from [deleted]:Hi Alice,We will push an update this week that will fix this problem :) Eshen next-previous without post titleClosed   Kalium 3   Updated July 4, 2016 at 4:48pm   4 Most recent comment from [deleted]:Hi Eshen,This option is not possible for the moment. Christopher Portfolio layout tweaksClosed   Kalium 3   Updated July 4, 2016 at 4:46pm   8 Most recent comment from [deleted]:Hi Christopher,1— If you want to achieve something like this or this, you should do this  (view large version)2— This is possible only if you edit the CSS, which is not a good move because you c ... Mary Remove Background color on imageClosed   Oxygen   Updated July 4, 2016 at 4:08pm   4 Most recent comment from [deleted]:Hi Mary,Glad to hear that :) Dee product problemsClosed   Aurum   Updated July 4, 2016 at 12:04pm   4 Most recent comment from [deleted]:Hi Dee,Are you using Aurum 2.9.3? You need to update WooCommerce to the version 2.6.2.We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party ... Peter Show More Button, Eye Icon and 404Closed   Kalium 3   Updated July 4, 2016 at 11:49am   2 Most recent comment from [deleted]:Hi Peter, 1—  Just go to Theme Options > Portfolio Settings > Portfolio Page > Pagination and choose Endless Scroll. (view large version) 2— If you want to change the ... Martín footerClosed   Kalium 3   Updated July 4, 2016 at 11:30am   2 Most recent comment from [deleted]:Hi Martín,Your site is on Coming Soon mode, can you please disable it or send us your WP credentials?Make sure to choose Private Reply when you send us sensitive informations! Sachin Install ErrorClosed   Aurum   Updated July 4, 2016 at 11:28am   2 Most recent comment from [deleted]:Hi Sachin,Can you please check if your server meets the recommended PHP configuration limits as follows: max_execution_time 180memory_limit 128Mpost_max_size 64Mupload_max_filesize 64Mmax_inp ... Emily Can't access pagesClosed   Aurum   Updated July 4, 2016 at 11:24am   2 Most recent comment from [deleted]:Hi Emily,  This is happening because you haven't installed the ACF plugins, you need to install them by going to Appearance > Install Plugins. P.S: We usually update those plugins ... Ezry Layer Slider UpdateClosed   Kalium 3   Updated July 4, 2016 at 11:06am   2 Most recent comment from [deleted]:Hi Erzy,If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again. Mathieu Legault Blog video thumbnails are all very thinClosed   Kalium 3   Updated July 4, 2016 at 10:44am   10 Most recent comment from [deleted]:Hi Mathieu and Luke,I'm glad that the problem is solved for both of you, and i'm glad to see that you helped each other :)Have a nice day for both of you!