Public Tickets
Blake
LayerSlider encountered a problem while it tried to show your slider.Closed
Aurum
Updated July 6, 2016 at 11:04am
2
Most recent comment from [deleted]:Hi Blake,What is the problem there please?
Valentin
Problem with envatoClosed
Kalium 3
Updated July 6, 2016 at 10:57am
13
Most recent comment from [deleted]:Hi Valentin,Glad to hear that.This plugin should work for everyone, i don't know if it require any special requirements.
Helen
Theme updateClosed
Kalium 3
Updated July 6, 2016 at 10:50am
2
Most recent comment from [deleted]:Hi Helen,Glad to hear that the problem is solved :)
George
Homepage display and blogClosed
Kalium 3
Updated July 6, 2016 at 10:50am
3
Most recent comment from [deleted]:Hi George,Glad to hear that :)
Allen
megia Menu Settings Closed
Aurum
Updated July 4, 2016 at 6:31pm
2
Most recent comment from [deleted]:Hi Allen,Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.
Luigi
Design BrokenClosed
Aurum
Updated July 4, 2016 at 6:30pm
8
Most recent comment from [deleted]:Aurum 2.9.3 is compatible with WooCommerce 2.6.2,Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest versi ...
Alice
Woo CommerceClosed
Kalium 3
Updated July 4, 2016 at 6:08pm
4
Most recent comment from [deleted]:Hi Alice,We will push an update this week that will fix this problem :)
Eshen
next-previous without post titleClosed
Kalium 3
Updated July 4, 2016 at 4:48pm
4
Most recent comment from [deleted]:Hi Eshen,This option is not possible for the moment.
Christopher
Portfolio layout tweaksClosed
Kalium 3
Updated July 4, 2016 at 4:46pm
8
Most recent comment from [deleted]:Hi Christopher,1— If you want to achieve something like this or this, you should do this (view large version)2— This is possible only if you edit the CSS, which is not a good move because you c ...
Mary
Remove Background color on imageClosed
Oxygen
Updated July 4, 2016 at 4:08pm
4
Most recent comment from [deleted]:Hi Mary,Glad to hear that :)
Dee
product problemsClosed
Aurum
Updated July 4, 2016 at 12:04pm
4
Most recent comment from [deleted]:Hi Dee,Are you using Aurum 2.9.3? You need to update WooCommerce to the version 2.6.2.We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party ...
Peter
Show More Button, Eye Icon and 404Closed
Kalium 3
Updated July 4, 2016 at 11:49am
2
Most recent comment from [deleted]:Hi Peter,
1— Just go to Theme Options > Portfolio Settings > Portfolio Page > Pagination and choose Endless Scroll.
(view large version)
2— If you want to change the ...
Martín
footerClosed
Kalium 3
Updated July 4, 2016 at 11:30am
2
Most recent comment from [deleted]:Hi Martín,Your site is on Coming Soon mode, can you please disable it or send us your WP credentials?Make sure to choose Private Reply when you send us sensitive informations!
Sachin
Install ErrorClosed
Aurum
Updated July 4, 2016 at 11:28am
2
Most recent comment from [deleted]:Hi Sachin,Can you please check if your server meets the recommended PHP configuration limits as follows:
max_execution_time 180memory_limit 128Mpost_max_size 64Mupload_max_filesize 64Mmax_inp ...
Emily
Can't access pagesClosed
Aurum
Updated July 4, 2016 at 11:24am
2
Most recent comment from [deleted]:Hi Emily,
This is happening because you haven't installed the ACF plugins, you need to install them by going to Appearance > Install Plugins.
P.S: We usually update those plugins ...