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Public Tickets

Karim Website SpeedClosed   Oxygen   Updated July 1, 2016 at 5:55pm   13 Most recent comment from [deleted]:Hi Karim,It's very very strange why the things are not working for you.Can you please send me your WP and FTP credentials and i will look to update theme for you :)Make sure to choose Private Reply w ... Frankie portfolio setting at HOME pageClosed   Kalium 3   Updated July 1, 2016 at 3:12pm   6 Most recent comment from [deleted]:Hi Frankie, I just tested this on our live demos and the same is happening, i wrote this on our to-do list for if we can fox on the next update. I recommend you to click "View Page" instead when yo ... Benjamin after update kalium 1.9.2Closed   Kalium 3   Updated July 1, 2016 at 2:56pm   2 Most recent comment from Laborator:Hi BenjaminRegarding the problem with the submit button you need to go to Laborator > Theme Options > Theme Styling and change the shade of the Link color to another one: (view large version)The othe ... Valentin Adding photos to portfolio item gallery Closed   Kalium 3   Updated July 1, 2016 at 2:55pm   2 Most recent comment from [deleted]:Hi Valentin,We use Advanced Custom Fields for that, but for the moment they don't offer an option like this, if they support selecting images in group we will include that on that place too :) Felix Faulty messagesClosed   Oxygen   Updated July 1, 2016 at 2:41pm   2 Most recent comment from [deleted]:This warning is showing because you have updated to WooCommerce 2.6.x.As we have wrote on our changelog on the theme, we recommends to not update WooCommerce version newer than 2.5.5 before we rele ... Toan unable to update to 10.9Closed   Kalium 3   Updated July 1, 2016 at 1:46pm   2 Most recent comment from [deleted]:Hi Toan,You can update your theme through the Envato Market plugin :)Can you please check if your server meets the recommended PHP configuration limits as follows: max_execution_time 180memory_ ... Alexander Correct theme updateClosed   Kalium 3   Updated July 1, 2016 at 1:41pm   2 Most recent comment from [deleted]:Hi Alexander,So you have edited functions.php file, you need to use Child theme when you need to edit theme files next time and those files you need to replace on the Child theme. Rex icon missingClosed   Kalium 3   Updated July 1, 2016 at 12:16pm   4 Most recent comment from [deleted]:Hi Rex, You can  update your theme manually by just going to your Downloads tab on themeforest > go to our item and click Download > then go to your downloads folder and unzip our theme > open fo ... Juanra Share portfolio itemsClosed   Kalium 3   Updated July 1, 2016 at 11:54am   2 Most recent comment from [deleted]:Hi Juanra,Option to share Lightbox gallery type items is not possible, but we will see what we can do about this on the future updates :) Juanra Template revolution sliderClosed   Kalium 3   Updated July 1, 2016 at 11:52am   6 Most recent comment from [deleted]:Hi Juanra,Very glad to hear that Juanra :)If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just op ... Toan Unable to choose custom logo and menu skin on Revolution sliderClosed   Kalium 3   Updated July 1, 2016 at 11:32am   2 Most recent comment from [deleted]:Hi Toan,You are using an old version of our theme (1.9.1) and the latest version for the moment is (1.9.2), please update your theme first and then the premium plugins too. The easiest way to up ... Alexander Wassbjer Fatal Error!Closed   Aurum   Updated June 30, 2016 at 9:43pm   6 Most recent comment from Alexander Wassbjer:Okay thanks alot!Very helpful :) Eric Menu background colorClosed   Kalium 3   Updated June 30, 2016 at 6:51pm   5 Most recent comment from Eric:Okay. Never mid. Thanks. Please close ticket. Eamon Portfolio Mobile SettingsClosed   Kalium 3   Updated June 30, 2016 at 4:42pm   4 Most recent comment from [deleted]:The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins you can learn this easy step-by-step procedure :) Important: Afte ... Younes Bug - white spaceClosed   Aurum   Updated June 30, 2016 at 2:31pm   2 Most recent comment from Laborator:Hi Younes,This is a problem that occurred in the latest update of WooCommerce and the theme is not compatible with it yet, later today we will release the theme update so stay tuned to get it, that wi ...