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Public Tickets

deebls display productClosed   Aurum   Updated July 3, 2016 at 7:48pm   11 Most recent comment from [deleted]:You are welcome :) mark Shop page displayClosed   Kalium 3   Updated July 3, 2016 at 7:47pm   2 Most recent comment from [deleted]:Hi Mark,I have fixed the issue with columns clearing in shop page.It was an issue with our theme files, so now I have added the code that will prevent rows from breaking unexpectedly.I have updated t ... TIlo editing a file in a editing a file in a child themechild themeClosed   Aurum   Updated July 3, 2016 at 4:53pm   6 Most recent comment from [deleted]:Great to hear that it worked for you.If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this ... Paul Product CarouselClosed   Aurum   Updated July 3, 2016 at 4:09pm   2 Most recent comment from [deleted]:Hi Paul,It seems that WooCommerce folder has different name, can you please go to wp-content/plugins/ and check the woocommerce folder name, if there is for example: woocommerce-2.6.2 folder, then re ... Allen Update Closed   Aurum   Updated July 2, 2016 at 7:47am   4 Most recent comment from Allen:you can close the case thanks  Karim Website SpeedClosed   Oxygen   Updated July 1, 2016 at 5:55pm   13 Most recent comment from [deleted]:Hi Karim,It's very very strange why the things are not working for you.Can you please send me your WP and FTP credentials and i will look to update theme for you :)Make sure to choose Private Reply w ... Frankie portfolio setting at HOME pageClosed   Kalium 3   Updated July 1, 2016 at 3:12pm   6 Most recent comment from [deleted]:Hi Frankie, I just tested this on our live demos and the same is happening, i wrote this on our to-do list for if we can fox on the next update. I recommend you to click "View Page" instead when yo ... Benjamin after update kalium 1.9.2Closed   Kalium 3   Updated July 1, 2016 at 2:56pm   2 Most recent comment from Laborator:Hi BenjaminRegarding the problem with the submit button you need to go to Laborator > Theme Options > Theme Styling and change the shade of the Link color to another one: (view large version)The othe ... Valentin Adding photos to portfolio item gallery Closed   Kalium 3   Updated July 1, 2016 at 2:55pm   2 Most recent comment from [deleted]:Hi Valentin,We use Advanced Custom Fields for that, but for the moment they don't offer an option like this, if they support selecting images in group we will include that on that place too :) Felix Faulty messagesClosed   Oxygen   Updated July 1, 2016 at 2:41pm   2 Most recent comment from [deleted]:This warning is showing because you have updated to WooCommerce 2.6.x.As we have wrote on our changelog on the theme, we recommends to not update WooCommerce version newer than 2.5.5 before we rele ... Toan unable to update to 10.9Closed   Kalium 3   Updated July 1, 2016 at 1:46pm   2 Most recent comment from [deleted]:Hi Toan,You can update your theme through the Envato Market plugin :)Can you please check if your server meets the recommended PHP configuration limits as follows: max_execution_time 180memory_ ... Alexander Correct theme updateClosed   Kalium 3   Updated July 1, 2016 at 1:41pm   2 Most recent comment from [deleted]:Hi Alexander,So you have edited functions.php file, you need to use Child theme when you need to edit theme files next time and those files you need to replace on the Child theme. Rex icon missingClosed   Kalium 3   Updated July 1, 2016 at 12:16pm   4 Most recent comment from [deleted]:Hi Rex, You can  update your theme manually by just going to your Downloads tab on themeforest > go to our item and click Download > then go to your downloads folder and unzip our theme > open fo ... Juanra Share portfolio itemsClosed   Kalium 3   Updated July 1, 2016 at 11:54am   2 Most recent comment from [deleted]:Hi Juanra,Option to share Lightbox gallery type items is not possible, but we will see what we can do about this on the future updates :) Juanra Template revolution sliderClosed   Kalium 3   Updated July 1, 2016 at 11:52am   6 Most recent comment from [deleted]:Hi Juanra,Very glad to hear that Juanra :)If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just op ...