Public Tickets
Martín
footerClosed
Kalium 3
Updated July 4, 2016 at 11:30am
2
Most recent comment from [deleted]:Hi Martín,Your site is on Coming Soon mode, can you please disable it or send us your WP credentials?Make sure to choose Private Reply when you send us sensitive informations!
Sachin
Install ErrorClosed
Aurum
Updated July 4, 2016 at 11:28am
2
Most recent comment from [deleted]:Hi Sachin,Can you please check if your server meets the recommended PHP configuration limits as follows:
max_execution_time 180memory_limit 128Mpost_max_size 64Mupload_max_filesize 64Mmax_inp ...
Emily
Can't access pagesClosed
Aurum
Updated July 4, 2016 at 11:24am
2
Most recent comment from [deleted]:Hi Emily,
This is happening because you haven't installed the ACF plugins, you need to install them by going to Appearance > Install Plugins.
P.S: We usually update those plugins ...
Ezry
Layer Slider UpdateClosed
Kalium 3
Updated July 4, 2016 at 11:06am
2
Most recent comment from [deleted]:Hi Erzy,If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again.
Mathieu Legault
Blog video thumbnails are all very thinClosed
Kalium 3
Updated July 4, 2016 at 10:44am
10
Most recent comment from [deleted]:Hi Mathieu and Luke,I'm glad that the problem is solved for both of you, and i'm glad to see that you helped each other :)Have a nice day for both of you!
TIlo
Always shows only one product on mobileClosed
Aurum
Updated July 4, 2016 at 10:43am
6
Most recent comment from [deleted]:Hi Tilo,Very glad to hear that :)
Valentin
Portfolio filter translationClosed
Kalium 3
Updated July 4, 2016 at 10:39am
4
Most recent comment from [deleted]:Hi Valentin,Glad to hear that :)
Christoph
Build My Shop LayoutClosed
Kalium 3
Updated July 4, 2016 at 10:39am
14
Most recent comment from [deleted]:Glad to hear that :)
deebls
display productClosed
Aurum
Updated July 3, 2016 at 7:48pm
11
Most recent comment from [deleted]:You are welcome :)
mark
Shop page displayClosed
Kalium 3
Updated July 3, 2016 at 7:47pm
2
Most recent comment from [deleted]:Hi Mark,I have fixed the issue with columns clearing in shop page.It was an issue with our theme files, so now I have added the code that will prevent rows from breaking unexpectedly.I have updated t ...
TIlo
editing a file in a editing a file in a child themechild themeClosed
Aurum
Updated July 3, 2016 at 4:53pm
6
Most recent comment from [deleted]:Great to hear that it worked for you.If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this ...
Paul
Product CarouselClosed
Aurum
Updated July 3, 2016 at 4:09pm
2
Most recent comment from [deleted]:Hi Paul,It seems that WooCommerce folder has different name, can you please go to wp-content/plugins/ and check the woocommerce folder name, if there is for example: woocommerce-2.6.2 folder, then re ...
Allen
Update Closed
Aurum
Updated July 2, 2016 at 7:47am
4
Most recent comment from Allen:you can close the case thanks
Karim
Website SpeedClosed
Oxygen
Updated July 1, 2016 at 5:55pm
13
Most recent comment from [deleted]:Hi Karim,It's very very strange why the things are not working for you.Can you please send me your WP and FTP credentials and i will look to update theme for you :)Make sure to choose Private Reply w ...
Frankie
portfolio setting at HOME pageClosed
Kalium 3
Updated July 1, 2016 at 3:12pm
6
Most recent comment from [deleted]:Hi Frankie,
I just tested this on our live demos and the same is happening, i wrote this on our to-do list for if we can fox on the next update. I recommend you to click "View Page" instead when yo ...