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Public Tickets

Dee product problemsClosed   Aurum   Updated July 4, 2016 at 12:04pm   4 Most recent comment from [deleted]:Hi Dee,Are you using Aurum 2.9.3? You need to update WooCommerce to the version 2.6.2.We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party ... Peter Show More Button, Eye Icon and 404Closed   Kalium 3   Updated July 4, 2016 at 11:49am   2 Most recent comment from [deleted]:Hi Peter, 1—  Just go to Theme Options > Portfolio Settings > Portfolio Page > Pagination and choose Endless Scroll. (view large version) 2— If you want to change the ... Martín footerClosed   Kalium 3   Updated July 4, 2016 at 11:30am   2 Most recent comment from [deleted]:Hi Martín,Your site is on Coming Soon mode, can you please disable it or send us your WP credentials?Make sure to choose Private Reply when you send us sensitive informations! Sachin Install ErrorClosed   Aurum   Updated July 4, 2016 at 11:28am   2 Most recent comment from [deleted]:Hi Sachin,Can you please check if your server meets the recommended PHP configuration limits as follows: max_execution_time 180memory_limit 128Mpost_max_size 64Mupload_max_filesize 64Mmax_inp ... Emily Can't access pagesClosed   Aurum   Updated July 4, 2016 at 11:24am   2 Most recent comment from [deleted]:Hi Emily,  This is happening because you haven't installed the ACF plugins, you need to install them by going to Appearance > Install Plugins. P.S: We usually update those plugins ... Ezry Layer Slider UpdateClosed   Kalium 3   Updated July 4, 2016 at 11:06am   2 Most recent comment from [deleted]:Hi Erzy,If you can't update LayerSlider, go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins, you now can update and then activate Layer Slider again. Mathieu Legault Blog video thumbnails are all very thinClosed   Kalium 3   Updated July 4, 2016 at 10:44am   10 Most recent comment from [deleted]:Hi Mathieu and Luke,I'm glad that the problem is solved for both of you, and i'm glad to see that you helped each other :)Have a nice day for both of you! TIlo Always shows only one product on mobileClosed   Aurum   Updated July 4, 2016 at 10:43am   6 Most recent comment from [deleted]:Hi Tilo,Very glad to hear that :) Valentin Portfolio filter translationClosed   Kalium 3   Updated July 4, 2016 at 10:39am   4 Most recent comment from [deleted]:Hi Valentin,Glad to hear that :) Christoph Build My Shop LayoutClosed   Kalium 3   Updated July 4, 2016 at 10:39am   14 Most recent comment from [deleted]:Glad to hear that :) deebls display productClosed   Aurum   Updated July 3, 2016 at 7:48pm   11 Most recent comment from [deleted]:You are welcome :) mark Shop page displayClosed   Kalium 3   Updated July 3, 2016 at 7:47pm   2 Most recent comment from [deleted]:Hi Mark,I have fixed the issue with columns clearing in shop page.It was an issue with our theme files, so now I have added the code that will prevent rows from breaking unexpectedly.I have updated t ... TIlo editing a file in a editing a file in a child themechild themeClosed   Aurum   Updated July 3, 2016 at 4:53pm   6 Most recent comment from [deleted]:Great to hear that it worked for you.If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this ... Paul Product CarouselClosed   Aurum   Updated July 3, 2016 at 4:09pm   2 Most recent comment from [deleted]:Hi Paul,It seems that WooCommerce folder has different name, can you please go to wp-content/plugins/ and check the woocommerce folder name, if there is for example: woocommerce-2.6.2 folder, then re ... Allen Update Closed   Aurum   Updated July 2, 2016 at 7:47am   4 Most recent comment from Allen:you can close the case thanks