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Public Tickets

Stilista-19 installazioneClosed   Aurum   Updated December 11, 2020 at 9:33am   13 Most recent comment from Stilista-19:Ok! Ciao. LabGraf Plugins updateClosed   Aurum   Updated December 10, 2020 at 12:49pm   4 Most recent comment from [deleted]:Hi LabGraf,It seems that you haven't ticked the necessary permissions that Envato Market wants. Please read the message that shows and do exactly the same.Thanks! Remy Author value in a product (book)Closed   Aurum   Updated December 1, 2020 at 10:42am   10 Most recent comment from RemyMayeuxThemeForest:Some news. My exam is passed, with a mention on the quality of the chosen theme (Aurum).Good job!Best regard. ahsan templateClosed   Aurum   Updated November 30, 2020 at 9:47am   2 Most recent comment from Laborator:Hi ahsan,Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer, please include any screenshot wh ... haleyandloyd 503 Service Error when WP Bakery Page Builder Plug-In is ActiveClosed   Aurum   Updated November 23, 2020 at 7:59am   2 Most recent comment from [deleted]:Hi haleyandloyd,This should not be a theme problem but a server related problem. Have you contacted your hosting provider please? That is the first thing that you should doWhen they check this proble ... Ellenmeijer2 ArchivesClosed   Aurum   Updated November 20, 2020 at 11:25am   3 Most recent comment from [deleted]:Happy to hear thatWill set this ticket as solved from here. Ellenmeijer2 Click on picture + is not working on mobileClosed   Aurum   Updated November 17, 2020 at 10:19am   10 Most recent comment from Ellenmeijer2:Ok thx!  Ellenmeijer2 options menuClosed   Aurum   Updated November 17, 2020 at 10:18am   6 Most recent comment from Ellenmeijer2:Ok, thx! LabGraf BadgesClosed   Aurum   Updated November 11, 2020 at 8:48am   2 Most recent comment from [deleted]:Hi LabGraf, An option to show custom badges is now available on by default on WooCommerce. To make this possible you can install a third-party such as YITH WooCommerce Badge Management or another on ... Ellenmeijer2 Mail failureClosed   Aurum   Updated November 9, 2020 at 8:06am   3 Most recent comment from [deleted]:Happy to hear thatHave a nice day! Ellenmeijer2 delete fieldClosed   Aurum   Updated November 4, 2020 at 9:20am   3 Most recent comment from Ellenmeijer2:thx! Ellenmeijer2 discount codeClosed   Aurum   Updated October 29, 2020 at 2:24pm   3 Most recent comment from Ellenmeijer2:Thx, it works! rocasaro Deprecated functionClosed   Aurum   Updated October 28, 2020 at 8:53am   2 Most recent comment from Laborator:Hi Roberto,This is not a known issue of the theme, so we recommend updating WordPress and Wordpress database, also the WooCommerce and plugins to the latest version, that should fix the issue. Ellenmeijer2 product filterClosed   Aurum   Updated October 28, 2020 at 8:48am   9 Most recent comment from [deleted]:Hi Ellen,Please ask the original plugin author so he will tell you exactly what you need to do. I think that the plugin offers a documentation too that will make you easier to understand how this plug ... Ellenmeijer2 Google searchClosed   Aurum   Updated October 23, 2020 at 10:45am   2 Most recent comment from [deleted]:Hi Ellen,Those don't have anything to do with the theme. Please update WooCommerce plugin and then validate those problems on Google Search Console.Thanks!