Okay

Public Tickets

jenndigital89 Various issuesClosed   Aurum   Updated July 9, 2021 at 7:12am   16 Most recent comment from Laborator:Hi Jenn,Instead of typing a link I have added a hashtag (#) and it does not redirect users anywhere it just stays on that page. Jean Mary Belotte Import Demo DataClosed   Aurum   Updated June 30, 2021 at 7:35am   2 Most recent comment from Laborator:Hi Jean,To import the demo content please follow this guide from our documentation:https://documentation.laborator.co/kb/aurum/importing-aurum-demo-content/ aconceptbeauty i cannot activate the themeClosed   Aurum   Updated June 30, 2021 at 7:28am   2 Most recent comment from Laborator:Hi aconceptbeauty,I don't know if you're using a plugin or what but from the screenshot you attached that is not part of Aurum theme and that's not the right way to activate the theme. ... accentra Variation Swathes on Archive PageClosed   Aurum   Updated June 22, 2021 at 7:36am   12 Most recent comment from [deleted]:Hi accentra,Oh, ok then, if you want you can remove that code so I can re-check your problem.Thanks! maquina19 Images problemClosed   Aurum   Updated June 7, 2021 at 11:24am   2 Most recent comment from [deleted]:Hi,That is a feature of WooCommerce and not a feature of Aurum. When you want to add a custom aspect ratio you must change the image sizes too.See video: https://d.pr/v/8xZInyThanks! netman49 WooCommerce 5.3 supportClosed   Aurum   Updated May 26, 2021 at 10:54am   2 Most recent comment from [deleted]:Hi Gert,Aurum fully supports WooCommerce 5.3 and it will also support WooCommerce 5.4 that will be published very soonHave a nice day! Ellenmeijer2 translateClosed   Aurum   Updated May 21, 2021 at 4:00pm   10 Most recent comment from [deleted]:Hi Ellen, You can't find it because I renamed it to Sale for you as you can see from the video that I send you. https://ellen-meijer.nl/product-category/sale Have a nice weekend! daliborsky arrows in the product galleryClosed   Aurum   Updated May 19, 2021 at 6:41am   7 Most recent comment from [deleted]:Hi daliborsky,Happy to hear thatHave a great day!I will set this ticket as solved from here. ALIBEE71 Short description in the shopClosed   Aurum   Updated May 11, 2021 at 8:10am   4 Most recent comment from Laborator:Happy to hear that! P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on ThemeForest from your Downloads tab.A huge thank you from Laborator in advance, have ... Niall O Laoghaire Menu on Search ResultsClosed   Aurum   Updated April 27, 2021 at 10:55am   3 Most recent comment from Niall O Laoghaire:Brilliant, much appreciated. Art, please mark as resolved. Hak3n WordPress ha detectado un error con tu tema, AurumClosed   Aurum   Updated April 20, 2021 at 1:47pm   4 Most recent comment from [deleted]:Happy to hear thatI wish you all the best!P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from me an ... Daniel Visbal Outdated WooCommerce TemplatesClosed   Aurum   Updated April 19, 2021 at 1:52pm   9 Most recent comment from [deleted]:Thank you very much, I wish you all the best.Have a great day and stay safe!I will set this ticket as solved from here. Daniel Visbal Support for WooCommerce 5.2.1Closed   Aurum   Updated April 14, 2021 at 7:36pm   2 Most recent comment from [deleted]:Yes Aurum supports this version of WooCommerceHave a nice day! VirtuHouse From visual Composer to ElementorClosed   Aurum   Updated April 9, 2021 at 10:53am   2 Most recent comment from Laborator:Hi VirtuHouse,From what I know there is no migration tool to migrate the site layout from VC to Elementor, so you will need to build it from the beginning, anyway you can check if there is any plugin ... stereo117 Cart not updating / emptying after PayPal purchaseClosed   Aurum   Updated April 5, 2021 at 6:50am   2 Most recent comment from [deleted]:Happy to hear that :) Have a great day!