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Public Tickets

AcuityL Breadcrumbs NavXT not showing on PostsClosed   Aurum   Updated June 3, 2020 at 11:14am   8 Most recent comment from [deleted]:Happy to hear that Have a nice day! AcuityL Using WPBakery Post Grid to bring in specific productClosed   Aurum   Updated May 28, 2020 at 4:18pm   3 Most recent comment from AcuityL:Thank you for confirming this bug. The video you provided for documentation is very helpful. Hopefully we'll all see a fix for this in the near future. In the meantime, for anyone looking for a ... webdes2 WP GDPR checkbox remains hiddenClosed   Aurum   Updated May 21, 2020 at 1:06pm   4 Most recent comment from Laborator:Happy to hear that Have a great day! P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from me and Lab ... silvercvp Horizontal Sub MenusClosed   Aurum   Updated May 14, 2020 at 9:04am   2 Most recent comment from [deleted]:Hi silvercvp,Yes our theme supports UberMenu (MegaMenu) plugin as we have wrote on our item page: (view on a new page)Here is the plugin page: UberMenu (MegaMenu) and for further info please use aut ... silvercvp Logo and icons does not changeClosed   Aurum   Updated May 13, 2020 at 11:06am   4 Most recent comment from [deleted]:Hi silvercvp, I tried to do the same inin our online theme demos and I also tried the same in my localhost copy of Aurum but something like this is not happening there. I think that this has to do wit ... Vincentbus Add to cart on wishlistClosed   Aurum   Updated May 11, 2020 at 9:51am   2 Most recent comment from [deleted]:Hi Vincent,Can you please contact the Yith WooCommerce Wishlist support to check if this problem is happening in their plugin first?Thanks! Bags-of-Books Out of date templatesClosed   Aurum   Updated May 6, 2020 at 10:16am   2 Most recent comment from [deleted]:Hi Matt,You are using an old version of our theme, the latest version for the moment is 3.6 (read changelog), please update your theme first and then the premium plugins too.  The easiest way to up ... Vincentbus How to edit and view thankyou page without pluginClosed   Aurum   Updated April 30, 2020 at 1:17pm   2 Most recent comment from Laborator:Hi Vincent,The "Thank you page" is a WooCommerce page and not a page that comes from Kalium theme, so you can use any plugin or look for any article to customize the thank you page. wfaitwin why some of the content are Chinese?Closed   Aurum   Updated April 28, 2020 at 11:29am   6 Most recent comment from [deleted]:Hi wfaitwin,1— As I wrote you in the previous ticket.You Wordpress language was Chinese and not English, I just made it English and now your site appears in English.See video: https://d.pr/v/Qzzj ... alfonsosdc hover effectClosed   Aurum   Updated April 26, 2020 at 8:33pm   4 Most recent comment from Laborator:Hi there,Unfortunately that's how WooCommerce manages the categories and the hierarchy so that's not something we can manage from the theme as it's a WooCommerce function. Vincentbus Whishlist productname displayClosed   Aurum   Updated April 26, 2020 at 6:21pm   3 Most recent comment from TCN2010:I posted something about that here as temporary solution : https://wordpress.org/support/topic/span-name-appear/ . It worked for me. Bags-of-Books out of date fileClosed   Aurum   Updated April 14, 2020 at 11:27am   4 Most recent comment from [deleted]:Happy to hear that.Have a nice day! felipevallt Coupon badge above billing detailsClosed   Aurum   Updated April 13, 2020 at 12:21pm   2 Most recent comment from Laborator:Hi Felipe,I have just tested it and it seems to work fine for me: (view large version)Tested it on iPhone 11 Pro netman49 Compatible with WooCommerce 4.0Closed   Aurum   Updated March 29, 2020 at 4:40pm   2 Most recent comment from Laborator:Hi there,Currently we're working on updating Kalium, as soon as we're finished with Kalium we will then proceed with Aurum and Oxygen, we don't have any estimated time for the update ye ... Irene Update policyClosed   Aurum   Updated March 16, 2020 at 7:38am   6 Most recent comment from [deleted]:Happy to hear that IreneYes, our country was hit by this virus too but we are trying to protect ourselves.Hope that you will be well too.Have a nice and safe week!