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Public Tickets

Damien Lemaitre Invoice for Buying Kalium ThemeClosed   Kalium 3   Updated April 7, 2017 at 7:04am   2 Most recent comment from [deleted]:Hi Damien,The invoice is provided by Envato, for more information how to receive your invoice please just read this article View & Download Invoices. mlhdesignsjewelry Updating to Latest VersionClosed   Aurum   Updated April 7, 2017 at 6:54am   2 Most recent comment from Laborator:Hi there, As we always write this information in Aurum changelog... "Laborator recommends not updating WooCommerce to a newer version than 2.6.14 before we release compatible version of latest WooC ... Bruno van Branden demo content "bookstore"Closed   Aurum   Updated April 7, 2017 at 6:52am   2 Most recent comment from [deleted]:Hi Bruno,Sorry for the late reply, we have replied to your comment yesterday but Ticksy (the support system that we are using) deleted those tickets because this support site was having some problems ... [deleted] Updates of theme and plug-insClosed   Aurum   Updated April 24, 2017 at 10:46am   3 Most recent comment from [deleted]:Hi again Asti.Ticksy service (the support platform that we are using) experienced some problems this month and it can happen that you have replied but the reply didn't go through. If you have replied ... manualofideas ACF not showing in Admin viewClosed   Kalium 3   Updated April 6, 2017 at 4:32pm   4 Most recent comment from [deleted]:Hi manualofideasI'm really glad that you made it.P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know ho ... mecit ogrenci uptade problem & Fixing Outdated ThemaClosed   Aurum   Updated April 6, 2017 at 1:29pm   6 Most recent comment from [deleted]:Hi mecit, We don't have an exact ETA for this. We hope that release will be ready by the end of the next week. Michal Changing portfolio title individually with custom cssClosed   Kalium 3   Updated April 6, 2017 at 1:25pm   7 Most recent comment from Michal:Ok, thanks a lot Art. MadliP zoomClosed   Aurum   Updated April 6, 2017 at 11:21am   12 Most recent comment from Laborator:Hi Madli,We are no longer supporting it, as WooCommerce has built their own magnifier and when we release the new update of the theme which will be up to date with WooCommerce 3 then you can proceed ... kswebdesign change color of sticky header logo textClosed   Kalium 3   Updated April 6, 2017 at 9:03am   2 Most recent comment from [deleted]:Hi Karin,This is a customization question and support doesn't offer customization services as we wrote on our documentation homepage. I will try to help you this time thoughCan you please add the cod ... Kirstine problems updating theme and visual composerClosed   Kalium 3   Updated April 6, 2017 at 7:18am   6 Most recent comment from [deleted]:Hi Kirstine,Sorry for the delay of the response, that happened because Ticksy (website that powers our support) was not working for 15 hours.I just fixed your problem now you can update your theme wi ... mgritsch Chrome/Firefox Bugs in Abut/ContactClosed   Kalium 3   Updated April 6, 2017 at 9:34am   2 Most recent comment from mgritsch:never mind I found it. for everybody else if you're facing the same problem go to row options and don't turn on equal hight or another content position than default. I got another question, is it pos ... javiereced Add New (image) - Not Working anymoreClosed   Kalium 3   Updated April 4, 2017 at 7:03pm   2 Most recent comment from [deleted]:Hi javierecedCan you please consider sharing the WP Credentials.To include your credentials click Insert Credentials button in editor toolbar. (See how).Thank you. meltedhouse Product Overlays and TitlesClosed   Oxygen   Updated April 4, 2017 at 12:09pm   9 Most recent comment from meltedhouse:Fantastic Art,Thank you very much.  Great Support. I'll add a 5* review to Envato Market.You can go ahead and close this ticket. Have a good day. Brian galleon10 inquiry for shipping based on weight and cityClosed   Oxygen   Updated April 4, 2017 at 11:19am   2 Most recent comment from [deleted]:Hi galleon10,Hmm I don't think if this is possible by WooCommerce directly but maybe there is any plugin that does this job, for example WooCommerce Weight Based Shipping or any other.For more infor ... thebokonist Theme support for embedded youtube and gallery post typesClosed   Kalium 3   Updated April 4, 2017 at 10:55am   4 Most recent comment from [deleted]:Hi Liz, 1— That happened because you used a code like this: [embed]https://youtu.be/R2vSxYMMlnU[/embed] You just need to add the youtube link there without the embed shortcode. Example: http ...