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Public Tickets

MadliP zoomClosed   Aurum   Updated April 6, 2017 at 11:21am   12 Most recent comment from Laborator:Hi Madli,We are no longer supporting it, as WooCommerce has built their own magnifier and when we release the new update of the theme which will be up to date with WooCommerce 3 then you can proceed ... kswebdesign change color of sticky header logo textClosed   Kalium 3   Updated April 6, 2017 at 9:03am   2 Most recent comment from [deleted]:Hi Karin,This is a customization question and support doesn't offer customization services as we wrote on our documentation homepage. I will try to help you this time thoughCan you please add the cod ... Kirstine problems updating theme and visual composerClosed   Kalium 3   Updated April 6, 2017 at 7:18am   6 Most recent comment from [deleted]:Hi Kirstine,Sorry for the delay of the response, that happened because Ticksy (website that powers our support) was not working for 15 hours.I just fixed your problem now you can update your theme wi ... mgritsch Chrome/Firefox Bugs in Abut/ContactClosed   Kalium 3   Updated April 6, 2017 at 9:34am   2 Most recent comment from mgritsch:never mind I found it. for everybody else if you're facing the same problem go to row options and don't turn on equal hight or another content position than default. I got another question, is it pos ... javiereced Add New (image) - Not Working anymoreClosed   Kalium 3   Updated April 4, 2017 at 7:03pm   2 Most recent comment from [deleted]:Hi javierecedCan you please consider sharing the WP Credentials.To include your credentials click Insert Credentials button in editor toolbar. (See how).Thank you. meltedhouse Product Overlays and TitlesClosed   Oxygen   Updated April 4, 2017 at 12:09pm   9 Most recent comment from meltedhouse:Fantastic Art,Thank you very much.  Great Support. I'll add a 5* review to Envato Market.You can go ahead and close this ticket. Have a good day. Brian galleon10 inquiry for shipping based on weight and cityClosed   Oxygen   Updated April 4, 2017 at 11:19am   2 Most recent comment from [deleted]:Hi galleon10,Hmm I don't think if this is possible by WooCommerce directly but maybe there is any plugin that does this job, for example WooCommerce Weight Based Shipping or any other.For more infor ... thebokonist Theme support for embedded youtube and gallery post typesClosed   Kalium 3   Updated April 4, 2017 at 10:55am   4 Most recent comment from [deleted]:Hi Liz, 1— That happened because you used a code like this: [embed]https://youtu.be/R2vSxYMMlnU[/embed] You just need to add the youtube link there without the embed shortcode. Example: http ... adamnfisher Full Screen Video IssueClosed   Kalium 3   Updated April 4, 2017 at 10:41am   15 Most recent comment from Laborator:Hi adamnfisher,I don't want to get away from responsibilities and take you from a support center to another, but since we've found out where the problem is (Cost Calculator conflicting with Revolutio ... maiaeli "Read More" buttonClosed   Kalium 3   Updated April 4, 2017 at 12:12am   3 Most recent comment from maiaeli:Hi Art,Well, I guess I'm happy it's being considered. It is a pretty common trend recently to have that button as a décor element in your theme. I hope you guys get the time to implement it for Kaliu ... marcusnybergen Find/Change text on page "We are a multi functional agency, we love good things and great design. "-textClosed   Kalium 3   Updated April 3, 2017 at 6:33pm   2 Most recent comment from [deleted]:Hi marcusnybergenYou can find the location to edit on Widgets area, for further information please read Footer Kalium articles. To be more specific read Footer Widget.Thank you. Stephane How can I translate my portfolio page title ?Closed   Kalium 3   Updated April 3, 2017 at 6:16pm   12 Most recent comment from [deleted]:Hi Stephane,After adding the following code in the end of functions.php file it fixed the problem: // Fix portfolio homepage linkfunction portfolio_home_link_replacement( $args ) { $portfolio_page_id ... numedia2013 MobileClosed   Kalium 3   Updated April 3, 2017 at 6:09pm   4 Most recent comment from [deleted]:Hi numedia2013I'm really glad that the solution worked and you can continue to work on your site now :)Will set this ticket as solved from here.Thank you Erick Fernandez Issue with pluginClosed   Neon   Updated April 3, 2017 at 5:54pm   4 Most recent comment from [deleted]:Hi Eric,Thats great that it worked for you!As for data manipulation for export I am not experienced on this because of the nature of my job on themeforest.After googling about popular libraries, it se ... Meukk Number of portofolio items on main pageClosed   Kalium 3   Updated April 3, 2017 at 4:54pm   6 Most recent comment from [deleted]:Hi Meukk,Glad to hear thatP.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab. A huge thank you from Laborator in advance a ...