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Public Tickets

jesusgamiz LicenseClosed   Kalium 3   Updated June 5, 2018 at 8:52am   2 Most recent comment from [deleted]:Hi Jesus,It would be better if you had used www.yoursite.com/staging to build the site and then when you finish the site move it to www.yoursite.com. License is valid for one domain only as you ... Michael Self hosted video in WPBakeryClosed   Kalium 3   Updated June 5, 2018 at 8:24am   4 Most recent comment from Laborator:Hi Michael,Maybe it is for the blog posts and portfolio items but for WPBakery Page Builder I do not remember we have any banner since I have designed and added these banners in the ThemeForest item p ... Zoe Vimeo Video AutoplayClosed   Kalium 3   Updated June 5, 2018 at 7:38am   4 Most recent comment from [deleted]:Hi Zoe,Sorry but we can't provide support for outdated themes. You are using an old version of our theme 2.1.5, the latest version for the moment is 2.4 (read release notes), please update your th ... Daniel Font after updateClosed   Oxygen   Updated June 5, 2018 at 7:11am   2 Most recent comment from [deleted]:Hi Daniel,Double ticket. Sorry for the delay but some of our team members where in vocation and they should reply to your ticket today.Thanks for your understanding!Will set this ticket as closed fro ... Giorgia Rossi Installation of Kalium (link expired)Closed   Kalium 3   Updated June 5, 2018 at 6:56am   4 Most recent comment from [deleted]:I'm glad to hear thatHave an amazing day!P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from Labora ... lexandr3 Contact form GDPR checkboxClosed   Aurum   Updated June 4, 2018 at 1:02pm   2 Most recent comment from Laborator:Hi lexandr3,We will soon come up with a theme update which will be GDPR ready in all parts of the theme, we have already implemented it in two of our themes (Kalium and Oxygen) and now we're implemen ... lexandr3 Wishlist icon in headerClosed   Aurum   Updated June 4, 2018 at 7:44am   2 Most recent comment from [deleted]:Hi lexandr3,1— You can place the link that sends users to Wishlist in the Top Header or Header area (video).2— For the moment this is not possible but we will see if we can include an option like ... Gosiasia moving license to different host and domainClosed   Kalium 3   Updated June 4, 2018 at 7:36am   2 Most recent comment from Laborator:Hi Gosiasia,Your license is reset now and you should be able to activate it on the new domain.P.S: If you still see the old domain on your Product Activation page please just press X, then try to act ... mnasra Update Cart automaticallyClosed   Oxygen   Updated June 4, 2018 at 7:35am   2 Most recent comment from [deleted]:1— This is a customization question and support doesn't offer customization services as we wrote on our support homepage and on this area.If you're looking for professional help in this matter, ther ... timdevine Align hamburger menu to leftClosed   Kalium 3   Updated June 4, 2018 at 7:28am   2 Most recent comment from [deleted]:Hi timdevine, I'm sorry but this option is not available in our theme for the moment. If you're looking for professional help in this matter, there's always someone available for such tasks on the W ... JimmyShadow Responsive size portfolio images on mobileClosed   Kalium 3   Updated June 4, 2018 at 7:28am   5 Most recent comment from Laborator:Hi there,You can make the rectangle show collapsed and this way it will show the content only when you click it, as I can see the settings are like this now on your site. Evan Pittson <strong> tag not appearing with bold textClosed   Kalium 3   Updated June 4, 2018 at 7:22am   4 Most recent comment from Laborator:Hi epittson, I just initialized a the Roboto font in your Typography area and now your question is resolved. To see what I did please watch the procedure: https://d.pr/v/4k9LCs+ P.S: Please ta ... Newsphone Τheme Primary Color Changed after Upload @ LiveClosed   Kalium 3   Updated June 4, 2018 at 6:35am   4 Most recent comment from [deleted]:Hi Newsphone,Glad to hear thatHave a great week!P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you fro ... ViolaSp Aurum WooCommerce 3.4 updateClosed   Aurum   Updated June 1, 2018 at 6:50am   4 Most recent comment from [deleted]:Hi ViolaSp,If you have connected your Envato Market plugin with your themeforest account then you will see theme update in the Updates area of your Wordpress site once it's available.Also when the up ... Michael Load Speed Of Portfolio ThumbnailsClosed   Kalium 3   Updated June 1, 2018 at 6:33am   6 Most recent comment from [deleted]:Hi Michael,Don't worry for that, plugin works as it should and we haven't noticed any problem in this plugin.Thanks!