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Public Tickets

selbeeel Lightbox featureClosed   Kalium 3   Updated November 8, 2019 at 7:42pm   3 Most recent comment from selbeeel:Thanks!  And yes good point I will be reducing the image sizes. Looks great.Liz helenthegreengables Social SharingClosed   Kalium 3   Updated November 8, 2019 at 8:29am   2 Most recent comment from Laborator:Hi Helen,Unless something has recently changed, Instagram currently doesn’t allow you to share a photo or video from another website – you can only upload photos/videos directly from your mobile d ... plusnyc Update for WPBakery Page BuilderClosed   Kalium 3   Updated November 8, 2019 at 8:25am   7 Most recent comment from [deleted]:Hi Samantha,This is 1on1 support, you should create a new ticket so we can check your problem.I can see that you have already created that ticket so you will reply very soon.Have a nice day! MAGDALENE KOURTI no matching template foundClosed   Kalium 3   Updated November 8, 2019 at 8:24am   4 Most recent comment from [deleted]:Thanks for your clarification.I'm happy that this problem is already resolved.Have a nice day! getonipartners Revolution slider do not have dark overlayClosed   Kalium 3   Updated November 7, 2019 at 8:57am   4 Most recent comment from Laborator:Hi there,That is because you have added the image in the wrong area, instead of the background you have added it in the overlay shape, watch the video to see how I managed to fix it:https://d.pr/v/um ... vincentkuyvenhoven1987 Safari Adobe FontsClosed   Kalium 3   Updated November 7, 2019 at 8:39am   2 Most recent comment from [deleted]:Hi Vincent,It seems that your font is not loading in any of the browsers but it is loading in your device because you have that font installed in that device.Please read this article carefully Adding ... Nakeye1998 Theme Ajax Category Filter Spacing WongClosed   Kalium 3   Updated November 7, 2019 at 8:24am   2 Most recent comment from [deleted]:Hi Nakeye1998,Can you please share your Wordpress credentials because I need to login to your site and test your problem. Your information is safe here (private) in this thread.To include your crede ... helenthegreengables Font sizesClosed   Kalium 3   Updated November 7, 2019 at 8:11am   8 Most recent comment from Laborator:Happy to hear that, have a great day en-Ko galleryClosed   Kalium 3   Updated November 6, 2019 at 9:27am   16 Most recent comment from Laborator:If you're looking for professional help in this matter, there's always someone available for such tasks on the WP Kraken or Codeable. Pricing and timeline are always straightforward there a ... hanasferatu sticky header - site brand disappearsClosed   Kalium 3   Updated November 6, 2019 at 9:21am   2 Most recent comment from [deleted]:Hi hanasferatu, We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by on ... czonno SharingClosed   Kalium 3   Updated November 6, 2019 at 8:14am   5 Most recent comment from Laborator:Hi there,This is not a theme related issue, you can test this by changing the theme copying the URL of the post, paste it into the Facebook status area and you will notice that you have the same res ... shemesh DevExtreme missing Lib/ filderClosed   Xenon   Updated November 5, 2019 at 8:39am   2 Most recent comment from [deleted]:Hi shemesh, Sorry for the confusion, actually you don't need to buy the library, simply install it. We gave these steps for users to use the latest version of DEcharts: Here is the video that sho ... Alison Footer Social NetworksClosed   Kalium 3   Updated November 5, 2019 at 7:54am   6 Most recent comment from [deleted]:Hi Alison,1— Your problem was happening because of the "RaraTheme Companion" plugin. When I disable this plugin the problem is solved.2—  As for the top-bottom, it will show when you are logged ... Divik Caption problemClosed   Kalium 3   Updated November 5, 2019 at 7:46am   4 Most recent comment from Laborator:Hi Divik,Have you tried adding the titles to the other fields not only in the caption (alt and title fields) Juan Romero Install themeClosed   Kalium 3   Updated November 5, 2019 at 7:37am   4 Most recent comment from [deleted]:Hi Fernando, The "Installable Wordpress file only" is the Wordpress theme, and the other folders are not necessary for Wordpress installation. This ticket was created by another user and this is 1on1 ...