Public Tickets
masterworksdesign
Site Crash mobileClosed
Kalium 3
Updated November 19, 2019 at 8:35am
12
Most recent comment from [deleted]:Hi,I can see that you have removed the slider now and the Slider Revolution completely, so I will postpone creating the ticket in their support.As for the same error, that is happening because of any ...
Marilu de Bies
Portfolio CatergoiesClosed
Kalium 3
Updated November 18, 2019 at 1:54pm
3
Most recent comment from [deleted]:Hi Marilu,
Happy to hear that
P.S: You are using an old version of our theme 2.9.2, the latest version for the moment is 2.9.4 (read release notes), please update your theme first and then the prem ...
ynskdemir
About FontsClosed
Oxygen
Updated November 18, 2019 at 8:30am
2
Most recent comment from Laborator:Hi there,The font that is included in the theme does not have a 500 font weight, it has the same result 400 and 500.
ynskdemir
About DropdownClosed
Oxygen
Updated November 18, 2019 at 7:44am
6
Most recent comment from [deleted]:Happy to hear that it worked
Will set this ticket as solved from here.
selcuk0652
Portfolio ProblemClosed
Kalium 3
Updated November 18, 2019 at 7:44am
2
Most recent comment from [deleted]:Hi selcuk0652,Please read this article first "Why some of my Portfolio items are not showing" to see why this can happen.If you still have problems, please share your Wordpress credentials because ...
mikegettier
Instagram, Categories, SliderClosed
Kalium 3
Updated November 18, 2019 at 7:19am
4
Most recent comment from [deleted]:Hi mikegettier,Happy to hear thatAs for the other questions, I can see that you have created another ticket with the same questions so I will reply you in that ticket very soon.Thanks!
Swisstory
Coming Soon Mode not the same on Mobile as Main SiteClosed
Kalium 3
Updated November 15, 2019 at 8:37am
9
Most recent comment from [deleted]:Hi Swisstory,You have multiple problems because you have installed more that one demo-content as I wrote and also those demo-contents that you have installed are not installed entirely because your s ...
Artgineering
Page editing interfaceClosed
Kalium 3
Updated November 15, 2019 at 8:14am
2
Most recent comment from Laborator:Hi there,Go to Appearance > Install Plugins and install and activate the WPBakery Page Builder and then again go to Plugins and search for Classic Editor and then install it.
Hilke Sievers
Footer restaurant demoClosed
Kalium 3
Updated November 15, 2019 at 7:47am
4
Most recent comment from [deleted]:Happy to hear thatWill set this ticket as solved from here.
BretonAccount
Button at the header menuClosed
Kalium 3
Updated November 14, 2019 at 10:01am
5
Most recent comment from support:having the same query with peytonhayslette could you please send me the link for reference if this ticket has been solved. thanks
abilisexperts
backgrund videoClosed
Kalium 3
Updated November 13, 2019 at 3:31pm
4
Most recent comment from [deleted]:Happy to hear thatWill set this ticket as solved from here.
ziskar364
Portfolio Tag Custom slugClosed
Kalium 3
Updated November 13, 2019 at 1:19pm
11
Most recent comment from Laborator:You're welcome.
Jakob Lund
updating WordpressClosed
Kalium 3
Updated November 13, 2019 at 1:19pm
8
Most recent comment from Laborator:Hi Jakob,That's a caching issue as when I entered your site I didn't have these issues, you have to clear your browser cache if you are using any caching plugin within your site.
vincentkuyvenhoven1987
Arrows Carousel bugClosed
Kalium 3
Updated November 13, 2019 at 9:43am
10
Most recent comment from [deleted]:Hi Vince,— We will check this area in the next 1-2 theme updates, probably we need to re-implement carousel gallery so it will support the custom height that users add.
— As for the arrows color ...
leosun07
theme crush the websiteClosed
Aurum
Updated November 13, 2019 at 8:54am
4
Most recent comment from Laborator:Hi Yegor,You have a JavaScript error in your site and that is causing the menu not to open, have you tried troubleshooting by disabling the plugins one by one to see where the issue is coming from?If ...