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Public Tickets

pullen18 Product description displayClosed   Oxygen   Updated March 23, 2017 at 5:16pm   4 Most recent comment from Laborator:Hi there, You can do that on your theme options, see the instructions on the image below: (view large version) If you have any issue or other question, please write a new ticket instead of replyin ... Daniel Product categoryClosed   Oxygen   Updated March 20, 2017 at 10:48am   2 Most recent comment from [deleted]:Hi Daniel,I think that this is happening because only "krabbeldecken" don't have any image attached as the other categories. (view on new page)Please add an image to this category too. MadPurpleMonkey TranslationClosed   Oxygen   Updated March 17, 2017 at 1:31pm   3 Most recent comment from Laborator:Hi there,Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.To include your credentials c ... sunderipranata Memory limit problemsClosed   Oxygen   Updated March 15, 2017 at 7:18pm   4 Most recent comment from [deleted]:Hi Sunderi, It seems that the plugin you were using may have caused that to change. The memory limit is only required in case when you want to import demo content of Oxygen theme, that will download ... meltedhouse CouponsClosed   Oxygen   Updated March 15, 2017 at 6:19pm   6 Most recent comment from [deleted]:Hi there, Glad to hear that PS : Please be aware as by doing customization if something happens like miss-editing files the responsibility is yours and we wont support you on finding the problem.Wil ... Daniel Product page optionClosed   Oxygen   Updated March 14, 2017 at 7:57pm   2 Most recent comment from Laborator:Hi Daniel,We do not support 3rd party plugin integrations in the theme, if there is a part in the theme we advertised and does not work we can help you on that issue, otherwise there is no support for ... Trent Tooltip for Wishlist Heart Icon on Product ImagesClosed   Oxygen   Updated March 6, 2017 at 1:54pm   2 Most recent comment from [deleted]:Hi Trent,Maybe you can achieve that with any plugin but this option is not available on our theme. Gourav Product gallery slider not workingClosed   Oxygen   Updated March 1, 2017 at 12:28pm   15 Most recent comment from Laborator:Hi Gournav,I can't promise anything about the release date of the new Oxygen update, as we are also updating our other themes, after we've done with them we'll have to check Oxygen.Regarding your sec ... M Dolan Text Banner not workingClosed   Oxygen   Updated March 1, 2017 at 11:48am   4 Most recent comment from [deleted]:Hi Mark,1— It was the button title http://drops.laborator.co/cIez2— As i know, the heart should show there. Maybe premium version of this plugin offers any other alternatives.Will set this ticke ... JeffPrince21 4.2 UpdateClosed   Oxygen   Updated February 27, 2017 at 12:51pm   2 Most recent comment from [deleted]:Hi JeffPrince21,When you update the theme, you will not loose anything unless you have:1. Edited any file inside wp-content/themes/oxygen/ folder2. Translated the theme strings (translations are store ... Astrid Lowe theme updateClosed   Oxygen   Updated February 23, 2017 at 12:12pm   2 Most recent comment from [deleted]:Hi Astrid, The easiest way to update our themes is if you use Envato Market plugin. Just follow this little procedure http://drops.laborator.co/pLFH After you update the theme, there is a chance ... Trent Child Theme FunctionsClosed   Oxygen   Updated February 20, 2017 at 11:48am   4 Most recent comment from [deleted]:Hi Trent, Glad to hear that :) Will set this ticket as solved from here. Martin Getting pushed to top when scrollingClosed   Oxygen   Updated February 17, 2017 at 12:52pm   2 Most recent comment from [deleted]:Hi Martin,Yes this problem appeared from the version 56 of Chrome browser, we already fixed this problem and we will include the fix on the next update.Id you want to fix this problem now just go to ... Stefano Woocommerce product sort orderClosed   Oxygen   Updated February 9, 2017 at 1:39pm   2 Most recent comment from [deleted]:Hi Stefano, You can change the ordering of Shop Items (or Portfolio Items) easily by using the Post Types Order plugin, install and activate it, manage the ordering easily by dragging the title ... Andrew Crawford Banner Box Button Tablet Rendering IssueClosed   Oxygen   Updated February 9, 2017 at 1:50am   7 Most recent comment from Andrew Crawford:Hi Art,Thank you.  That's a lot better than it was.Cheers,Andrew