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Public Tickets

Imre81 Product imageClosed   Oxygen   Updated May 30, 2017 at 8:22am   2 Most recent comment from Laborator:Hi Imre81,Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.To include your credentials ... julius breadcrumbsClosed   Oxygen   Updated May 29, 2017 at 8:50am   2 Most recent comment from Laborator:Hi julius,The breadcrumbs are available only when using the sidebar header menu on left or right side, like this for example: (view large version) julius Post FormatClosed   Oxygen   Updated May 28, 2017 at 10:52pm   2 Most recent comment from Laborator:Hi Julius,Post types are not available for Oxygen theme, anyway you can still add videos and gallery posts by simply adding the images on the post gallery area. Ruben Disable product image magnifier on mobileClosed   Oxygen   Updated May 24, 2017 at 4:51pm   4 Most recent comment from [deleted]:Hi Ruben,I'm glad to hear thatSorry there is not any solution for this for the moment but we will check if we can add an functionality like this in future updates. kathemisae How to increase the zoomClosed   Oxygen   Updated May 23, 2017 at 2:35pm   2 Most recent comment from [deleted]:Hi kathemisae, For the moment this option is not possible on our theme but we will check if we can do something about this on our future updates.Thanks! sami1501 Contact MailClosed   Oxygen   Updated May 23, 2017 at 10:11am   8 Most recent comment from kathemisae:ok kathemisae Second image problemClosed   Oxygen   Updated May 23, 2017 at 10:00am   6 Most recent comment from [deleted]:Hi kathemisae,Maybe there was any old file on the child theme that was creating this problem.I'm really glad to hear that you solved this problem nowWill set this ticket as solved from here. senzacqua Update Woocomerce and Theme 4.4Closed   Oxygen   Updated May 23, 2017 at 8:10am   2 Most recent comment from [deleted]:Hi senzacqua, 1— My team mate (Arlind) can help you with this question, but he is not in the office until 25 May (Thursday). When Arlind come back, just reply to this thread and you will make su ... c2intelligent bug in product thumbnail picturesClosed   Oxygen   Updated May 23, 2017 at 8:05am   2 Most recent comment from [deleted]:Hi there,Thanks for your kind wordsThanks for providing this information to us, we will check if this is a problem related to WooCommerce or on our theme, if the problem comes on our theme we probably ... Daniel Missing product categoryClosed   Oxygen   Updated May 19, 2017 at 6:06am   12 Most recent comment from [deleted]:Hi Adriana, Sure, I just was confused about what you was talking about. If you want to post a ticket for Kalium go to: https://themeforest.net/item/kalium-creative-theme-for-professionals/10860525/ ... Daniel Yoast SEO conflictClosed   Oxygen   Updated May 17, 2017 at 8:20am   4 Most recent comment from [deleted]:Hi Daniel, You can update the WooCommerce to the latest version 3.0.7, you will be prompted that you have 1 outdated file but don't worry about that message because you will not have any problem wit ... Daniel Mobile product galleryClosed   Oxygen   Updated May 16, 2017 at 7:35am   2 Most recent comment from [deleted]:Hi Daniel,We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if t ... julius Formating notificationsClosed   Oxygen   Updated May 15, 2017 at 8:08am   4 Most recent comment from Laborator:Hi julius,Editing the original files is not an option, you will lose changes on each update of the plugin/theme. Loco Translate is not a big plugin that can cause you speed issues with your site, nei ... Daniel Related productsClosed   Oxygen   Updated May 12, 2017 at 7:29am   4 Most recent comment from Laborator:Hi there,Add the following CSS to remove the related products: section.related.products { display: none !important; } jivamukti108munich imagesClosed   Oxygen   Updated May 12, 2017 at 7:15am   2 Most recent comment from [deleted]:Hi Stephan,Well, it depends whether you are using "proportional" thumbnails and in this case all thumbnails will have their own height.To avoid this, for catalog pages set Default image size: (view la ...