Public Tickets
Raquel
Revolution SliderClosed
Oxygen
Updated June 28, 2016 at 2:13pm
2
Most recent comment from [deleted]:Hi Raquel,The error you are encountering is casued by WordPress when trying to read the file. Even that your host is premium provider, you still have small memory limit of your php.I suggest you to in ...
Kelly
Woo Commerce Fatal ErrorClosed
Oxygen
Updated June 28, 2016 at 1:31pm
4
Most recent comment from [deleted]:Hi Kelly,Yes, we recommend to not update the theme till we release stable version of our theme with the current version of WooCommerce.This week you will be able to update our theme as we will release ...
Scott
Bug in page.php?Closed
Oxygen
Updated June 27, 2016 at 1:16pm
2
Most recent comment from [deleted]:Hi Scott,Really nice spot, I haven't took a look at it for a while, so now I understand the real issue.Here is the quickfix:Download this file and replace it in this directory (of the theme): /oxygen ...
Jason
Failed update to 3.9.6Closed
Oxygen
Updated June 26, 2016 at 9:40pm
2
Most recent comment from Laborator:Hi Jason,If you cannot update it via Envato Toolkit then try with the Envato Market as they are not developing the Toolkit anymore.But please be careful and do not update the WooCommerce plugin to the ...
Halley
Enlarge picture does not changeClosed
Oxygen
Updated June 23, 2016 at 1:22pm
4
Most recent comment from [deleted]:Hi Halley,It looks like WooCommerce handles this job, and we can't do anything for it, if WooCommerce fixes this problem, we will include that fix on our theme too.P.S: I saw that you have updated yo ...
Andre
Add to cart TooltipClosed
Oxygen
Updated June 23, 2016 at 12:18pm
5
Most recent comment from [deleted]:Hi Andre,I will put this on our to-do list and i hope that we will do an option for this on the next updates.
Halley
Incorrect price showing upClosed
Oxygen
Updated June 22, 2016 at 1:43pm
5
Most recent comment from [deleted]:Hi Halley,I am glad to hear about this solution.It is weird, should be an issue with WooCommerce. You may report this to their forum as well.
Andre
Cart ribbon on mobileClosed
Oxygen
Updated June 22, 2016 at 1:28pm
2
Most recent comment from [deleted]:Hi Andre,We are sorry but this is not possible for the moment.
Ayokunle
HOW DO I ADD PAYMENT PLATFORM IMAGES TO FOOTERClosed
Oxygen
Updated June 22, 2016 at 12:26pm
2
Most recent comment from [deleted]:Hi Ayokunle,Just go to Laborator > Supported payments.
Mark
image banner boxesClosed
Oxygen
Updated June 21, 2016 at 12:40pm
6
Most recent comment from [deleted]:Hi Mark,Glad to hear that :)If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link).
...
Tarquin
Woocommerce 2.6.1 Breaks Shop page layoutsClosed
Oxygen
Updated June 20, 2016 at 4:03pm
2
Most recent comment from [deleted]:We recommends to not update WooCommerce version upper than 2.5.5 before we release compatible version of latest WooCommerce update.
If you have updated, don't worry for that notification. We hav ...