Public Tickets
BeSpotted
(No title) - my title is messingClosed
Aurum
Updated March 1, 2017 at 12:06pm
7
Most recent comment from Laborator:Hi there,You are using an old version of our theme (2.9.5) and the latest version for the moment is (2.9.6), please update theme first and then the premium plugins. The easiest way to update our theme ...
insitu
invoice in EUROClosed
Aurum
Updated February 27, 2017 at 11:36am
2
Most recent comment from Laborator:Hi Insitu,The payment and finance is not managed by us, it's managed by Envato and I doubt they can send you the invoice in euros instead of dollars, anyway try contacting them and they can give you ...
Coleen Astalos
Backorder TextClosed
Aurum
Updated February 24, 2017 at 12:10pm
2
Most recent comment from [deleted]:Hi Coleen,To change that word I suggest you to install Say What plugin, then add new text change and write as original string:Available on backorderContext: woocommerceThen add your own string:Speci ...
dschneider21
Product Rating on Archive PageClosed
Aurum
Updated February 23, 2017 at 12:41pm
4
Most recent comment from [deleted]:Hi Dominic,We have made an article that will best reply your question How to speed up my site? (we wrote that article for our Kalium theme but the same answer stands for Aurum too)Thanks for your n ...
jeppe-k
Footer menu colorClosed
Aurum
Updated February 23, 2017 at 11:56am
5
Most recent comment from jeppe-k:Works fine, thanks a lot ;-)
John Comerford
Variation ImagesClosed
Aurum
Updated February 22, 2017 at 1:31pm
6
Most recent comment from [deleted]:Hi John,We are really sorry but we don't know how to change those files because those are core theme files of the WooCommerce.Hope for your understanding!
Javier
imagen problem - last updateClosed
Aurum
Updated February 20, 2017 at 5:30pm
2
Most recent comment from [deleted]:Hi Javier,This is a customization question and support doesn't offer customization services as we wrote on our documentation homepage. I will try to help you this time thoughHow you added that image? ...
kubik101
Account Page - How to remove menu items in left hand menuClosed
Aurum
Updated February 20, 2017 at 11:46am
4
Most recent comment from [deleted]:Glad to hear thatWill set this ticket as solved from here.
kubik101
Product Detail Page - How to remove Product IDClosed
Aurum
Updated February 20, 2017 at 11:10am
4
Most recent comment from [deleted]:Glad to hear that :)
Will set this ticket as solved from here.
kubik101
Checkout Page - Shipping Methods Not Wrapping - Formatting Issue on iPad etcClosed
Aurum
Updated February 20, 2017 at 11:10am
4
Most recent comment from [deleted]:Hi there,
Please add the code below to Custom CSS
.woocommerce .cart_totals table tr td, .woocommerce .cart_totals table tr th {
word-break: normal !important;
}
billychanVG
Header widget issueClosed
Aurum
Updated February 17, 2017 at 1:53pm
4
Most recent comment from [deleted]:Nice!Have a great weekend
billychanVG
Programming QuestionClosed
Aurum
Updated February 17, 2017 at 1:25pm
6
Most recent comment from [deleted]:Glad to hear thatWill set this ticket as solved from here.P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't ...
kubik101
Are contact form enquiries stored in the database?Closed
Aurum
Updated February 17, 2017 at 1:09pm
7
Most recent comment from kubik101:Thank you
hansp
Translation + Product priceClosed
Aurum
Updated February 16, 2017 at 1:56pm
10
Most recent comment from Laborator:Hi hansp,It should be Kalium Child, I would recommend to keep the kalium folder name to avoid problems with the child theme.
dschneider21
Products Carousel on mobileClosed
Aurum
Updated February 16, 2017 at 12:51pm
2
Most recent comment from [deleted]:Hi Dominic,Thanks for your kind words.I have been checking about this but unfortunately showing 2 products per row in carousel is not possible in mobile device. The reason is a carousel plugin we use ...