Public Tickets
Ronnie
Carousel Build QueryClosed
Aurum
Updated April 24, 2017 at 7:41am
5
Most recent comment from Laborator:Hi Ronnie,There is no custom CSS in the default Aurum theme demo, if your skin is not applying then can you please download this file and replace it in this directory (of the theme): /inc in the ...
Net Elya
Contact PageClosed
Aurum
Updated April 24, 2017 at 6:48am
7
Most recent comment from Laborator:Hi Net Elya,Glad to hear that you managed to fix it on your own, if you have time then it's welcomed if you paste it here.
Insitu
Update PluginsClosed
Aurum
Updated April 24, 2017 at 6:33am
4
Most recent comment from [deleted]:Hi Insitu,Glad to hear thatP.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab. A huge thank you from Laborator in advance!H ...
jules928
Theme Color ProblemClosed
Aurum
Updated April 21, 2017 at 10:45am
5
Most recent comment from Laborator:Glad to hear that everything is alright now Jules, have a great weekend!
jbk365
Layerslider UpdateClosed
Aurum
Updated April 21, 2017 at 8:19am
2
Most recent comment from [deleted]:Hi jbk365,
As we always write this information on the theme changelog:
"If you can't update LayerSlider, go to Plugins and deactivate Layer Slider. Then go to Appearance > Install Plugins, you no ...
Amrein71
Mega-MenuClosed
Aurum
Updated April 20, 2017 at 3:25pm
2
Most recent comment from [deleted]:Hi there,As we have wrote on our item page:We would include the Uber Menu for free with our theme but we are not permitted to do this because they do not provide Extended Licenses, so you must purchas ...
baevga
Minicart updateClosed
Aurum
Updated April 20, 2017 at 9:31am
6
Most recent comment from Laborator:Hi there,Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution. P.S. make sure you've disabled the Maintenance/Coming Soon mode
Diego
Hover on menuClosed
Aurum
Updated April 20, 2017 at 7:35am
13
Most recent comment from [deleted]:Hi Diego,Glad to hear that you managed to solve the problem. Please be patient next time you need our support because we reply to all the usersWill set this ticket as solved from here.
Diego
Logo on stickyClosed
Aurum
Updated April 19, 2017 at 7:27am
2
Most recent comment from [deleted]:Hi Diego,Can you please add the code below to Custom CSS:
header.site-header.sticky.sticked .logo a img { min-width: 120px !important;}
netzlounge1
New Visual ComposerClosed
Aurum
Updated April 18, 2017 at 6:29am
4
Most recent comment from [deleted]:Glad to hear that
webiwebi
Image SizeClosed
Aurum
Updated April 13, 2017 at 7:43am
2
Most recent comment from Laborator:Hi Renato,
Have you updated the WooCommerce plugin as I could see you're using 3.0? We have noticed you on our changelog, it was a notification released on the plugins area when you updated WooCommer ...
lisbethborda
WPMLClosed
Aurum
Updated April 13, 2017 at 7:41am
4
Most recent comment from Laborator:Hi Lis,There are free alternatives and one of the most popular is the Polylang plugin, we have not tested it with Aurum but it should work. The theme has been tested only with the WPML plugin.
JohnAnene
Visual composer ,]Closed
Aurum
Updated April 13, 2017 at 6:39am
2
Most recent comment from Laborator:Hi JohnAnene,Can you please tell us on which page and how it is not allowing you to edit the layout. Can you please try to be very specific about the question and explain it more to us, in this way we ...
comtugal
related productsClosed
Aurum
Updated April 13, 2017 at 6:29am
2
Most recent comment from [deleted]:Hi comtugal,Maybe this plugin can help you on this request Hide Related Products in WooCommerce.
JohnAnene
Visual composer issuesClosed
Aurum
Updated April 13, 2017 at 6:28am
2
Most recent comment from [deleted]:Hi John,That was happening because the options where turned off on your Visual Composer settings, i just enabled them and you can now use Visual Composer without any problem on your site again.P.S: P ...