Public Tickets
Diego
Hover on menuClosed
Aurum
Updated April 20, 2017 at 7:35am
13
Most recent comment from [deleted]:Hi Diego,Glad to hear that you managed to solve the problem. Please be patient next time you need our support because we reply to all the usersWill set this ticket as solved from here.
Diego
Logo on stickyClosed
Aurum
Updated April 19, 2017 at 7:27am
2
Most recent comment from [deleted]:Hi Diego,Can you please add the code below to Custom CSS:
header.site-header.sticky.sticked .logo a img { min-width: 120px !important;}
netzlounge1
New Visual ComposerClosed
Aurum
Updated April 18, 2017 at 6:29am
4
Most recent comment from [deleted]:Glad to hear that
webiwebi
Image SizeClosed
Aurum
Updated April 13, 2017 at 7:43am
2
Most recent comment from Laborator:Hi Renato,
Have you updated the WooCommerce plugin as I could see you're using 3.0? We have noticed you on our changelog, it was a notification released on the plugins area when you updated WooCommer ...
lisbethborda
WPMLClosed
Aurum
Updated April 13, 2017 at 7:41am
4
Most recent comment from Laborator:Hi Lis,There are free alternatives and one of the most popular is the Polylang plugin, we have not tested it with Aurum but it should work. The theme has been tested only with the WPML plugin.
JohnAnene
Visual composer ,]Closed
Aurum
Updated April 13, 2017 at 6:39am
2
Most recent comment from Laborator:Hi JohnAnene,Can you please tell us on which page and how it is not allowing you to edit the layout. Can you please try to be very specific about the question and explain it more to us, in this way we ...
comtugal
related productsClosed
Aurum
Updated April 13, 2017 at 6:29am
2
Most recent comment from [deleted]:Hi comtugal,Maybe this plugin can help you on this request Hide Related Products in WooCommerce.
JohnAnene
Visual composer issuesClosed
Aurum
Updated April 13, 2017 at 6:28am
2
Most recent comment from [deleted]:Hi John,That was happening because the options where turned off on your Visual Composer settings, i just enabled them and you can now use Visual Composer without any problem on your site again.P.S: P ...
primarygroup
Error in size o columnsClosed
Aurum
Updated April 12, 2017 at 8:54am
8
Most recent comment from [deleted]:Hi primarygroup,Hmm I'm not sure why this is happening, this is the first time i see this. Maybe because of the downgrade of WooCommerce.Plugin is installed and active but maybe those plugins work an ...
lisbethborda
Logo responsiveClosed
Aurum
Updated April 12, 2017 at 8:27am
2
Most recent comment from [deleted]:Hi Lis,I think that you solved this problem because the logo is appearing find when i visit your site from mobile device: (view on new page)
bflokstra
Update pluginsClosed
Aurum
Updated April 10, 2017 at 9:07am
5
Most recent comment from Paula:ok! thanks
Garry
Visual Composer separator since updating to v2.9.7Closed
Aurum
Updated April 10, 2017 at 7:15am
8
Most recent comment from [deleted]:Hi Garry,Glad to hear thatWill set this ticket as solved from here.
meatpremium
Slider PluginClosed
Aurum
Updated April 7, 2017 at 8:59am
2
Most recent comment from [deleted]:Hi there,Premium plugins don’t allow us to give customers our license number, so on each premium plugin (such as Visual Composer, Revolution Slider and Layer Slider) update we release a new update t ...
mlhdesignsjewelry
Updating to Latest VersionClosed
Aurum
Updated April 7, 2017 at 6:54am
2
Most recent comment from Laborator:Hi there,
As we always write this information in Aurum changelog... "Laborator recommends not updating WooCommerce to a newer version than 2.6.14 before we release compatible version of latest WooC ...
Bruno van Branden
demo content "bookstore"Closed
Aurum
Updated April 7, 2017 at 6:52am
2
Most recent comment from [deleted]:Hi Bruno,Sorry for the late reply, we have replied to your comment yesterday but Ticksy (the support system that we are using) deleted those tickets because this support site was having some problems ...