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Public Tickets

lisbethborda WPMLClosed   Aurum   Updated April 13, 2017 at 7:41am   4 Most recent comment from Laborator:Hi Lis,There are free alternatives and one of the most popular is the Polylang plugin, we have not tested it with Aurum but it should work. The theme has been tested only with the WPML plugin. JohnAnene Visual composer ,]Closed   Aurum   Updated April 13, 2017 at 6:39am   2 Most recent comment from Laborator:Hi JohnAnene,Can you please tell us on which page and how it is not allowing you to edit the layout. Can you please try to be very specific about the question and explain it more to us, in this way we ... comtugal related productsClosed   Aurum   Updated April 13, 2017 at 6:29am   2 Most recent comment from [deleted]:Hi comtugal,Maybe this plugin can help you on this request Hide Related Products in WooCommerce. JohnAnene Visual composer issuesClosed   Aurum   Updated April 13, 2017 at 6:28am   2 Most recent comment from [deleted]:Hi John,That was happening because the options where turned off on your Visual Composer settings, i just enabled them and you can now use Visual Composer without any problem on your site again.P.S: P ... primarygroup Error in size o columnsClosed   Aurum   Updated April 12, 2017 at 8:54am   8 Most recent comment from [deleted]:Hi primarygroup,Hmm I'm not sure why this is happening, this is the first time i see this. Maybe because of the downgrade of WooCommerce.Plugin is installed and active but maybe those plugins work an ... lisbethborda Logo responsiveClosed   Aurum   Updated April 12, 2017 at 8:27am   2 Most recent comment from [deleted]:Hi Lis,I think that you solved this problem because the logo is appearing find when i visit your site from mobile device: (view on new page) bflokstra Update pluginsClosed   Aurum   Updated April 10, 2017 at 9:07am   5 Most recent comment from Paula:ok! thanks Garry Visual Composer separator since updating to v2.9.7Closed   Aurum   Updated April 10, 2017 at 7:15am   8 Most recent comment from [deleted]:Hi Garry,Glad to hear thatWill set this ticket as solved from here. meatpremium Slider PluginClosed   Aurum   Updated April 7, 2017 at 8:59am   2 Most recent comment from [deleted]:Hi there,Premium plugins don’t allow us to give customers our license number, so on each premium plugin (such as Visual Composer, Revolution Slider and Layer Slider) update we release a new update t ... mlhdesignsjewelry Updating to Latest VersionClosed   Aurum   Updated April 7, 2017 at 6:54am   2 Most recent comment from Laborator:Hi there, As we always write this information in Aurum changelog... "Laborator recommends not updating WooCommerce to a newer version than 2.6.14 before we release compatible version of latest WooC ... Bruno van Branden demo content "bookstore"Closed   Aurum   Updated April 7, 2017 at 6:52am   2 Most recent comment from [deleted]:Hi Bruno,Sorry for the late reply, we have replied to your comment yesterday but Ticksy (the support system that we are using) deleted those tickets because this support site was having some problems ... [deleted] Updates of theme and plug-insClosed   Aurum   Updated April 24, 2017 at 10:46am   3 Most recent comment from [deleted]:Hi again Asti.Ticksy service (the support platform that we are using) experienced some problems this month and it can happen that you have replied but the reply didn't go through. If you have replied ... mecit ogrenci uptade problem & Fixing Outdated ThemaClosed   Aurum   Updated April 6, 2017 at 1:29pm   6 Most recent comment from [deleted]:Hi mecit, We don't have an exact ETA for this. We hope that release will be ready by the end of the next week. MadliP zoomClosed   Aurum   Updated April 6, 2017 at 11:21am   12 Most recent comment from Laborator:Hi Madli,We are no longer supporting it, as WooCommerce has built their own magnifier and when we release the new update of the theme which will be up to date with WooCommerce 3 then you can proceed ... sasportasgallery design issueClosed   Aurum   Updated April 3, 2017 at 1:12pm   10 Most recent comment from [deleted]:Hi Raphael,The code was not working on your entire site because you didn't copied my code as it should. I fixed the problem for you http://drops.laborator.co/yFNa.P.S: If you like our theme, it woul ...