Okay

Public Tickets

Zach Disabling two Google FontsClosed   Aurum   Updated December 17, 2016 at 2:48am   4 Most recent comment from [deleted]:Hi Zach,This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.Our theme developer Arlind can help you with this, but he is ... Kiya SHOPIFYClosed   Aurum   Updated December 13, 2016 at 1:19pm   2 Most recent comment from [deleted]:Hi Kiya,Aurum is a WooCommerce theme. It doesn't work on Shopify platform. meiping styling for additonal field for registrationClosed   Aurum   Updated December 8, 2016 at 2:27pm   2 Most recent comment from [deleted]:Hi meiping,I'm sorry but we don't give support for custom modifications.You can search any freelancer or on Envato Studio for professional help on this matter. Azhar Mega Menu Not working properlyClosed   Aurum   Updated December 6, 2016 at 12:45pm   6 Most recent comment from Laborator:Yes, and for that we need your login credentials to hide your double menu toggle, there is not a simple step but many steps that need to be followed. The credentials will be private and no-one can acc ... Mai Featured productsClosed   Aurum   Updated December 5, 2016 at 3:30pm   5 Most recent comment from Laborator:Hi Mai,Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.To include your credentials cli ... dschneider21 Checkout & Cart ErrorsClosed   Aurum   Updated December 5, 2016 at 3:20pm   8 Most recent comment from [deleted]:Hi,Great that the previous fix worked for you. Can you please tell me how can I reproduce this issue so that will help me to know where is the problem. deebls My site is not in frenchClosed   Aurum   Updated December 5, 2016 at 10:49am   4 Most recent comment from [deleted]:Hi Ditto,Kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum, and we’re glad to help you in your new thread. Wil ... M TranslationClosed   Aurum   Updated December 2, 2016 at 12:39pm   2 Most recent comment from Laborator:Hi Martin,To translate or rename theme strings, you can do this via Loco Translate plugin. If you don't have it, please install and activate the plugin in your WordPress site. Then go to Loco Tra ... fastblog about account fund pluginClosed   Aurum   Updated December 1, 2016 at 12:23pm   2 Most recent comment from Laborator:Hi fastblog,Our theme supports only the plugins advertised on our item page and other plugins are not officially supported, some work with the theme and some do not so we cannot help you on this issu ... maiorov Blog categories are working incorrectClosed   Aurum   Updated December 1, 2016 at 12:11pm   6 Most recent comment from Laborator:You're welcome maiorov!If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link). A hug ... Allen WPBakery Visual ComposerClosed   Aurum   Updated December 1, 2016 at 12:03pm   4 Most recent comment from Laborator:Hi Allen, Yes please. When the update it's ready you will receive an email if you have enabled "Get notified by email if this item is updated" from your Downloads tab.  Panuwat Missing Layer Slider Demo in AurumClosed   Aurum   Updated November 30, 2016 at 12:02pm   2 Most recent comment from [deleted]:Hi Panuwat, 1— We are sorry for that, we just saw that some text and some images are showing wrong. We will fix this problem on the next theme update. P.S: We will include Revolution Slider on ... jules928 Text & Image IssueClosed   Aurum   Updated November 29, 2016 at 2:31pm   13 Most recent comment from jules928:Thank you, Ylli! Nofugazi Layer Slider loop doesn't workClosed   Aurum   Updated November 29, 2016 at 12:40pm   3 Most recent comment from [deleted]:Hi Nofugazi, Can you please contact Layer Slider support for this issue, we offer this plugin for free on our theme but we are not specialized to give support for the plugin.Thanks for your understa ... Rui Fernandes Slider ErrorClosed   Aurum   Updated November 28, 2016 at 12:17pm   7 Most recent comment from [deleted]:Hi Nofugazi,Glad to hear that.If you have any question anytime, please open a new ticket and we will reply to you there,