Public Tickets
andersfaber
Drag'n drop builderClosed
Aurum
Updated May 24, 2019 at 7:53am
6
Most recent comment from Laborator:Happy to hear that, have a great weekendP.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab.A huge thank you from Laborator ...
Jamal
One Product image becomes a gallery and flashes brieflyClosed
Aurum
Updated May 19, 2019 at 3:59pm
15
Most recent comment from Jamal:Hi,Have looked at GitHub and there it was already solved.
https://github.com/jackmoore/zoom/issues/134
Thanks for your help.
Then one can close the ticket now
grifocamisetas
WooCommerce Variable Product notice Issue - please choose product optionsClosed
Aurum
Updated May 16, 2019 at 2:24pm
11
Most recent comment from [deleted]:I'm happy to hear that, and sorry for the trouble :)
robnagel
big bug if you want to add a product to cartClosed
Aurum
Updated May 16, 2019 at 6:35am
8
Most recent comment from [deleted]:Hi robnagel,Thanks for your report, it seems that this problem was happening only in some rare server environments and it was difficult for us to debug this problem until you send us your credentials ...
esrivera
Problems with Page EditorClosed
Aurum
Updated May 15, 2019 at 7:00am
6
Most recent comment from [deleted]:Hi TIA,— For the contact page, please see this video to learn how to activate Contact Page, then you can tweak the options available based in your preferences.— Also for the FAQ page please see th ...
guergiu
Issue adding a new product on the cartClosed
Aurum
Updated May 13, 2019 at 10:44am
2
Most recent comment from [deleted]:Hi guergiu,Can you please share your Wordpress and FTP credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.To include your cr ...
Alt_ID
dimensions gallery images product pageClosed
Aurum
Updated May 10, 2019 at 12:19pm
5
Most recent comment from Laborator:They look proportional to the featured image: (view large version)
daliborsky
(bug) Show product category unable to de-selectClosed
Aurum
Updated May 10, 2019 at 8:52am
2
Most recent comment from [deleted]:Hi,I saw this issue is also happening in our side so here is the quickfix for your until we release new version of Aurum that contains the fix:Download this file and replace it in this directory (of ...
khouya
Cart/Checkout : gray linesClosed
Aurum
Updated May 10, 2019 at 6:33am
2
Most recent comment from [deleted]:Hi khouya,
This is a customization question and support doesn't offer customization services as we wrote on our support homepage and on this area. I will try to help you this time thoughPlease ad ...
Hugo
page misalignmentClosed
Aurum
Updated May 9, 2019 at 1:28pm
4
Most recent comment from Laborator:Hi Hugo,Happy to hear that, have a great day
khouya
Display issues with last updateClosed
Aurum
Updated May 9, 2019 at 1:24pm
4
Most recent comment from [deleted]:Happy to hear that, and thanks for your reportWill mark this ticket as solved from here.
dimmisel
Problem with SliderClosed
Aurum
Updated May 7, 2019 at 12:54pm
2
Most recent comment from [deleted]:Hi dimmisel,Download this file and replace it in this directory (of the theme): /themes/aurum/inc/lib/visual-composer/laborator-shortcodes/This will fix the issue.
dimmisel
Slider in tabsClosed
Aurum
Updated May 7, 2019 at 8:20am
2
Most recent comment from Laborator:Hi there,Can you please let me know where your sliders are placed as I see the tabs but there are not sliders showing, also please share your site credentials here, because we need to login to your ...
vinnie_liu
Top menu bar overlap menu bar on mobileClosed
Aurum
Updated May 3, 2019 at 7:31am
2
Most recent comment from Laborator:Hi there,
Add this CSS to Custom CSS > Responsive > Extra Small (XS):
header.mobile-menu div.mobile-menu>ul li ul, header.mobile-menu ul.mobile-menu li ul {
overflow: visible;
position: rela ...
DATDJ2019
Product image too small for mobile (homepage only)Closed
Aurum
Updated May 2, 2019 at 9:00am
2
Most recent comment from [deleted]:Hi Stijn,We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and ...