Public Tickets
guergiu
Issue adding a new product on the cartClosed
Aurum
Updated May 13, 2019 at 10:44am
2
Most recent comment from [deleted]:Hi guergiu,Can you please share your Wordpress and FTP credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.To include your cr ...
Alt_ID
dimensions gallery images product pageClosed
Aurum
Updated May 10, 2019 at 12:19pm
5
Most recent comment from Laborator:They look proportional to the featured image: (view large version)
daliborsky
(bug) Show product category unable to de-selectClosed
Aurum
Updated May 10, 2019 at 8:52am
2
Most recent comment from [deleted]:Hi,I saw this issue is also happening in our side so here is the quickfix for your until we release new version of Aurum that contains the fix:Download this file and replace it in this directory (of ...
khouya
Cart/Checkout : gray linesClosed
Aurum
Updated May 10, 2019 at 6:33am
2
Most recent comment from [deleted]:Hi khouya,
This is a customization question and support doesn't offer customization services as we wrote on our support homepage and on this area. I will try to help you this time thoughPlease ad ...
Hugo
page misalignmentClosed
Aurum
Updated May 9, 2019 at 1:28pm
4
Most recent comment from Laborator:Hi Hugo,Happy to hear that, have a great day
khouya
Display issues with last updateClosed
Aurum
Updated May 9, 2019 at 1:24pm
4
Most recent comment from [deleted]:Happy to hear that, and thanks for your reportWill mark this ticket as solved from here.
dimmisel
Problem with SliderClosed
Aurum
Updated May 7, 2019 at 12:54pm
2
Most recent comment from [deleted]:Hi dimmisel,Download this file and replace it in this directory (of the theme): /themes/aurum/inc/lib/visual-composer/laborator-shortcodes/This will fix the issue.
dimmisel
Slider in tabsClosed
Aurum
Updated May 7, 2019 at 8:20am
2
Most recent comment from Laborator:Hi there,Can you please let me know where your sliders are placed as I see the tabs but there are not sliders showing, also please share your site credentials here, because we need to login to your ...
vinnie_liu
Top menu bar overlap menu bar on mobileClosed
Aurum
Updated May 3, 2019 at 7:31am
2
Most recent comment from Laborator:Hi there,
Add this CSS to Custom CSS > Responsive > Extra Small (XS):
header.mobile-menu div.mobile-menu>ul li ul, header.mobile-menu ul.mobile-menu li ul {
overflow: visible;
position: rela ...
DATDJ2019
Product image too small for mobile (homepage only)Closed
Aurum
Updated May 2, 2019 at 9:00am
2
Most recent comment from [deleted]:Hi Stijn,We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and ...
bakir_radhi
BookstoreClosed
Aurum
Updated April 29, 2019 at 8:00am
11
Most recent comment from Laborator:Hi there,This is the code to add the payment methods under Footer Right:
...
hpetsteg
Double Product ImagesClosed
Aurum
Updated April 29, 2019 at 7:07am
4
Most recent comment from [deleted]:Hi hpetsteg,We're working to update Kalium theme first, then we will update Aurum theme. I hope that we will update Aurum by the end of this week or a week after.Thanks!
Beedopespzoo
Select option overlaps with product titleClosed
Aurum
Updated April 29, 2019 at 6:57am
2
Most recent comment from [deleted]:Hi Beedopespzoo,
Please add the code below to your Custom CSS area:
.woocommerce .products .product .item-info a[data-product_id] {
position: relative;
display: inline-block;
border-radi ...
aam199
Product Catalog Pages broken after woocommerce updateClosed
Aurum
Updated April 19, 2019 at 7:46am
3
Most recent comment from Laborator:Hi there,Just checked your site and the credit card logos seem to be inline and they're showing properly: (view large version)
grumbeersack
WooCommerce 3.6Closed
Aurum
Updated April 18, 2019 at 6:49am
2
Most recent comment from [deleted]:Hi grumbeersack,
Please read this article Outdated copies of some WooCommerce template files. You can downgrade to WooCoomerce 3.5.8 using the WP Rollback plugin until we release theme update that ...