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Public Tickets

JC2016 Duplicate "pagination"Closed   Aurum   Updated November 22, 2018 at 9:19am   2 Most recent comment from Laborator:Hi thereI have explained where the problem is coming from in your other ticket, the problems are coming from the child theme modifications and not from the theme.  JC2016 Duplicate of login and registerClosed   Aurum   Updated November 22, 2018 at 9:18am   8 Most recent comment from Laborator:Hi again,As I mentioned the problem is coming from the modifications which you have done in the Child Theme and not by the theme, if these are custom modifications which you have previously requested ... thisismattuk Creating a bigger menuClosed   Aurum   Updated November 22, 2018 at 9:06am   10 Most recent comment from Laborator:Hi there,If you want to use the menu below and not in one line with the logo then you can do that using Theme Options and not by using custom plugins which are not compatible with the theme, the only ... JC2016 Empty Space and add to cart icon turned blackClosed   Aurum   Updated November 22, 2018 at 8:35am   2 Most recent comment from [deleted]:Hi,We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this pro ... COrense Global element in the headerClosed   Aurum   Updated November 21, 2018 at 8:39am   4 Most recent comment from [deleted]:Hi Corense,I'm sorry but as I know WPBakery Page Builder plugin doesn't offer an option to make global templates for the moment.Hmm I don't know any name of the plugin for the moment, but If you want ... sliazas WPBaker page builder not workingClosed   Aurum   Updated November 20, 2018 at 9:12am   4 Most recent comment from [deleted]:Hi sliazas, I disabled some of your third-party plugins and I detected that one of the plugins is causing the problem for you (see video). Please disable all your third-party plugins (plugins that d ... Clive Sheppard Product BreadcrumbsClosed   Aurum   Updated November 20, 2018 at 8:20am   2 Most recent comment from [deleted]:Hi Clive,Sorry but an option is not available.If you're looking for professional help in this matter, there's always someone available for such tasks on the WP Kraken or Codeable. Pricing and timeli ... Tize True Empty basket with errorClosed   Aurum   Updated November 14, 2018 at 11:31am   7 Most recent comment from Tize True:Hello, good morning, of course I do. I will send the 5-star rating in Themeforest shortly.Thank you very much for your help and for your time.Please, when you can, close this ticket, I can not find th ... Benoblog H1 titlesClosed   Aurum   Updated November 12, 2018 at 8:56am   4 Most recent comment from [deleted]:Glad to hear thatWill set this ticket as solved from here. rongdo191 I want to add more buy now button along with add to cart button on product pageClosed   Aurum   Updated November 12, 2018 at 8:24am   2 Most recent comment from [deleted]:Hi rongdo191,Sorry but that is not an option that WooCommerce or our theme offers, in the product page only the add-to-cart button is available and if you want to add another button there then maybe ... MrVeggy Theme support changesClosed   Aurum   Updated November 6, 2018 at 9:21am   8 Most recent comment from [deleted]:Hi MrVeggy,Normally, the quantity field on Checkout page is not supported by WooCommerce as well, our theme simply includes template files and adjusts WooCommerce styles, however it doesn't modify the ... Clive Sheppard Change Language - Contact PageClosed   Aurum   Updated November 6, 2018 at 8:18am   4 Most recent comment from Laborator:Happy to hear that Clive, have a great day Harshana Srimal ebook featureClosed   Aurum   Updated November 5, 2018 at 8:59am   4 Most recent comment from [deleted]:Hi daliborsky,Kindly open a new ticket and post your request so it will be helpful for the other users to take advantage of searching them on the forum. We’re glad to help you in your new thread.Wil ... lovexminniex change other shop pageClosed   Aurum   Updated November 5, 2018 at 8:41am   4 Most recent comment from Laborator:Hi there,Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.To include your credentials c ... JC2016 Too much spacing between catagories row in product pagesClosed   Aurum   Updated November 5, 2018 at 7:40am   2 Most recent comment from [deleted]:Hi there,Please add the code below to your Custom CSS area: @media screen and (min-width: 768px) {    .woocommerce .products .product {      min-height: 230px !important;    } }Have a ...