Public Tickets
Flaxues
TranslationClosed
Aurum
Updated November 29, 2018 at 8:04am
2
Most recent comment from [deleted]:Hi Flaxues,You can change/translate strings of our theme or WooCommerce with the help of Loco Translate plugin.Have a great day!
Flaxues
Theme styling & MenuClosed
Aurum
Updated November 27, 2018 at 7:35am
5
Most recent comment from [deleted]:Hi Flaxues,I'm so glad to hear that you resolved this.Yes, safari browser tend to keep much more cache than other browsers, that is true. I think Safari does that to keep open your site faster than o ...
Nicolas2735
Image variationsClosed
Aurum
Updated November 26, 2018 at 9:08am
4
Most recent comment from [deleted]:Hi Nicolas,
I'm glad to hear that
Have a great week!
P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank ...
Tize True
Turn off floating imagesClosed
Aurum
Updated November 23, 2018 at 4:26pm
5
Most recent comment from Tize True:Of course Arlind if I put the five stars very soon.Thank you very much for your help and wish you, too, a happy weekend.Thank you.
JC2016
Duplicate "pagination"Closed
Aurum
Updated November 22, 2018 at 9:19am
2
Most recent comment from Laborator:Hi thereI have explained where the problem is coming from in your other ticket, the problems are coming from the child theme modifications and not from the theme.
JC2016
Duplicate of login and registerClosed
Aurum
Updated November 22, 2018 at 9:18am
8
Most recent comment from Laborator:Hi again,As I mentioned the problem is coming from the modifications which you have done in the Child Theme and not by the theme, if these are custom modifications which you have previously requested ...
thisismattuk
Creating a bigger menuClosed
Aurum
Updated November 22, 2018 at 9:06am
10
Most recent comment from Laborator:Hi there,If you want to use the menu below and not in one line with the logo then you can do that using Theme Options and not by using custom plugins which are not compatible with the theme, the only ...
JC2016
Empty Space and add to cart icon turned blackClosed
Aurum
Updated November 22, 2018 at 8:35am
2
Most recent comment from [deleted]:Hi,We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this pro ...
COrense
Global element in the headerClosed
Aurum
Updated November 21, 2018 at 8:39am
4
Most recent comment from [deleted]:Hi Corense,I'm sorry but as I know WPBakery Page Builder plugin doesn't offer an option to make global templates for the moment.Hmm I don't know any name of the plugin for the moment, but If you want ...
sliazas
WPBaker page builder not workingClosed
Aurum
Updated November 20, 2018 at 9:12am
4
Most recent comment from [deleted]:Hi sliazas,
I disabled some of your third-party plugins and I detected that one of the plugins is causing the problem for you (see video).
Please disable all your third-party plugins (plugins that d ...
Clive Sheppard
Product BreadcrumbsClosed
Aurum
Updated November 20, 2018 at 8:20am
2
Most recent comment from [deleted]:Hi Clive,Sorry but an option is not available.If you're looking for professional help in this matter, there's always someone available for such tasks on the WP Kraken or Codeable. Pricing and timeli ...
Tize True
Empty basket with errorClosed
Aurum
Updated November 14, 2018 at 11:31am
7
Most recent comment from Tize True:Hello, good morning, of course I do. I will send the 5-star rating in Themeforest shortly.Thank you very much for your help and for your time.Please, when you can, close this ticket, I can not find th ...
Benoblog
H1 titlesClosed
Aurum
Updated November 12, 2018 at 8:56am
4
Most recent comment from [deleted]:Glad to hear thatWill set this ticket as solved from here.
rongdo191
I want to add more buy now button along with add to cart button on product pageClosed
Aurum
Updated November 12, 2018 at 8:24am
2
Most recent comment from [deleted]:Hi rongdo191,Sorry but that is not an option that WooCommerce or our theme offers, in the product page only the add-to-cart button is available and if you want to add another button there then maybe ...
MrVeggy
Theme support changesClosed
Aurum
Updated November 6, 2018 at 9:21am
8
Most recent comment from [deleted]:Hi MrVeggy,Normally, the quantity field on Checkout page is not supported by WooCommerce as well, our theme simply includes template files and adjusts WooCommerce styles, however it doesn't modify the ...