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  Public Ticket #2008195
WooCommerce Variable Product notice Issue - please choose product options
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  • grifocamisetas started the conversation

    Hi! I'm having a problem after I upgraded to the latest version of the aurum theme. When I access the page of a product and choose the variation of the product and click the add button to the cart, a message appears: "Please choose product options…" but the variation is already selected.

    I reinstalled the old version of the theme and the bug was fixed. Can you help me?

  •  487
    Arlind replied

    Hi grifocamisetas,

    Can you please share your WP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Kind regards,
    Arlind


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  •  2
    Robin Kählert replied

    @Arlind i am having the same issue. Unfortunately i dont have the previous versionof the theme backupped so the shop is currently down because not working.

    I cannot download the previous version from Themeforest, can you provide me a link or so to get the previous version of 3.4.6.1?

    Thanks

  •  487
    Arlind replied

    Dear @Robin Kählert,

    I've messaged you privately with previous version of Aurum (3.4.5)

    Kind regards,
    Arlind


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  •  2
    LeighBell replied

    I am having the same issue but do not have a copy of the previous version. Can someone please send to me or tell me how to fix this issue. I have noticed that the issue is only with variants which do not have a picture.  I am having the issue mainly with shoes sizes as I do not have separate pics attached to each variant. The variable work fine when the attributes are colours as I have pics attached to each one.  

  •  2
    LeighBell replied

    @Arlind

  •  487
    Arlind replied

    Hi there,

    Yes, you are right, we are going to release an update right know with the fix. Sorry about this issue.

    Kind regards,
    Arlind


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  •  2
    Robin Kählert replied

    Thanks @Arlind, issue is solved for me with 3.4.6.2

  •  487
    Arlind replied

    Hi all,

    Thanks for your report, it seems that this problem was happening only in some rare server environments and it was difficult for us to debug this problem until one of you send us your credentials and we discovered the problem.

    We also released an Aurum update yesterday that solves this problem for other users who may had the same problem toosmile.png

    I wish you an amazing day!

    P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.

    A huge thank you from me and Laborator in advance.

    Kind regards,
    Arlind


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  •  2
    LeighBell replied

    @arlind update fixed it for me! thank you for your speedy reply 

  •  487
    Arlind replied

    I'm happy to hear that, and sorry for the trouble :)

    Kind regards,
    Arlind


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