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  Public Ticket #2011187
big bug if you want to add a product to cart
Closed

Comments

  •  1
    robnagel started the conversation

    Hy there,

    I have the same big issue like this user (see beneath).

    You said to him that with the update 4.6.1 everything should work again but it doesn't. Please fix this fast because customers already complain!

    This is very urgent because if customers won't be able to add products, the company loses money!

    It is probably a javascript error, see Inspector:

    Uncaught TypeError: Cannot read property 'length' of undefined
        at a.fn.init.t.fn.wc_variations_image_update (aurum-custom.min.js?ver=3.4.6.1:2)
        at HTMLFormElement.t.onFoundVariation (add-to-cart-variation.min.js?ver=3.6.2:1)
        at HTMLFormElement.dispatch (jquery.js?ver=1.12.4:3)
        at HTMLFormElement.r.handle (jquery.js?ver=1.12.4:3)
        at Object.trigger (jquery.js?ver=1.12.4:3)
        at Object.a.event.trigger (jquery-migrate.min.js?ver=1.4.1:2)
        at HTMLFormElement.<anonymous> (jquery.js?ver=1.12.4:3)
        at Function.each (jquery.js?ver=1.12.4:2)
        at a.fn.init.each (jquery.js?ver=1.12.4:2)
        at a.fn.init.trigger (jquery.js?ver=1.12.4:3)

    Here is another Client of yours which has the same problem like mentioned above:

    default-user-2962fd43ee315eafee8bfc08f02fee84687beb0499de44e5ab2873399944b0fe.jpg

    custominferno PURCHASED

    4 days ago Flag

    after last updates variable products don’t work correctly, it is impossible to add to cart. Very big issue.

  •  1,502
    Ylli replied

    Hi robnagel,

    Can you please share your Wordpress and FTP credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar (see how)

    Thanks!

    Kind regards,
    Ylli


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  •   robnagel replied privately
  •  1,502
    Ylli replied

    Hi robnagel,

    Your Wordpress credentials are not working for me. Can you please send me correct ones?

    Thanks!

    Kind regards,
    Ylli


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  •   robnagel replied privately
  •  1,502
    Ylli replied

    Hi robnagel,

    Thanks for sending correct Wordpress credentials.

    I made some changes in your theme, can you please check if your problem is fixed now?

    Please hard-refresh your browser (CTRL/CMD+R) because it takes longer to load the changes, as they are saved in browser cache. Another option is to open new private/incognito window and try if it works.

    In my end it is working as it should (see video).

    Thanks!

    Kind regards,
    Ylli


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  •  1
    robnagel replied

    It works now! Thank you for your fast response.

  •  1,502
    Ylli replied

    Hi robnagel,

    Thanks for your report, it seems that this problem was happening only in some rare server environments and it was difficult for us to debug this problem until you send us your credentials and we discovered the problem.

    We also released an Aurum update yesterday that solves this problem for other users who may had the same problem toosmile.png

    I wish you an amazing day!

    P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab.

    A huge thank you from me and Laborator in advance.

    Kind regards,
    Ylli


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