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Public Tickets

arecabooksasia Upgrading the themeClosed   Aurum   Updated February 24, 2019 at 12:02pm   2 Most recent comment from Laborator:We don't recommend plugins for updating our themes to our users.The easiest way to update your theme is if you use Envato Market plugin (screenshot). When you connect Envato Market plugin you will s ... mervinv Translate Woocommerce with .PO .MOClosed   Aurum   Updated February 22, 2019 at 10:43am   5 Most recent comment from mervinv:Fot the people who have the same question as me, I will post the solution.1. find the pot file in the theme (aurum/languages)2. use Poedit to edit aurum.pot3. click on 'new translation' in the bottom4 ... netman49 Update of Aurum themeClosed   Aurum   Updated February 20, 2019 at 9:25pm   4 Most recent comment from [deleted]:Hi Gert,I'm happy to hear thatP.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from me and Laborator ... Majed Mahmood Product zoom and sticky menuClosed   Aurum   Updated February 15, 2019 at 9:01am   9 Most recent comment from Laborator:Hi Majed,I am sorry but that feature is not possible in the theme, the sticky menu will be always visible and not only when you hover it.If you have any other question please create a new ticket inste ... peterbj Product carousel not loading properly on mobilesClosed   Aurum   Updated February 11, 2019 at 10:51am   7 Most recent comment from Laborator:Hi Peter,Currently we don't have any fix for it, we have added it to the bug list to be fixed for the next theme update. Dora Georgiou theme updateClosed   Aurum   Updated February 11, 2019 at 10:18am   2 Most recent comment from [deleted]:Hi Dora,You are using an old version of our theme, the latest version for the moment is 3.4.2 (read changelog), please update your theme first and then the premium plugins too.  The easiest way to ... netman49 Display of images in BookstoreClosed   Aurum   Updated February 8, 2019 at 8:00am   3 Most recent comment from [deleted]:Hi netman49,I am glad that you have found the solution regarding your issue. Is there anything else we can help you? netman49 Change contents of Books pageClosed   Aurum   Updated February 7, 2019 at 3:32pm   4 Most recent comment from Laborator:Happy to hear that Gert, the ticket is assigned to another use, so you will get a reply from him soon. I will set the ticket as closed from here. SoesIT Product gallery sliderClosed   Aurum   Updated February 7, 2019 at 3:28pm   8 Most recent comment from [deleted]:Happy to hear that I wish you a great day! Will mark this ticket as solved from here. P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from you ... COrense Full width search barClosed   Aurum   Updated February 6, 2019 at 9:40am   2 Most recent comment from [deleted]:Hi COrense,Sorry but that layout is not possible in Aurum theme, we offer this layout only (see video) but maybe there is any plugin that offer this functionality for you.Thanks for your understandi ... StijnFabriek Taxamony hierarchyClosed   Aurum   Updated February 4, 2019 at 10:13am   2 Most recent comment from Laborator:Hi Stijn,The theme does not change anything from the WooCommerce features or the back-end area, to verify this change the theme to any default WordPress theme and you will see that the problem does no ... Clément CERANO Product caroussel errorClosed   Aurum   Updated January 28, 2019 at 8:25am   12 Most recent comment from [deleted]:Hi Clement,I'm glad to hear that and thank you very much for your commentWill set this ticket as solved from here. Clément CERANO configurate mega menuClosed   Aurum   Updated January 28, 2019 at 8:19am   4 Most recent comment from [deleted]:Hi Clement,Great thenI wish you a great week!Will set this ticket as solved from here. FreedomNetworking Search Results page not correctClosed   Aurum   Updated January 28, 2019 at 8:13am   8 Most recent comment from [deleted]:Hi Don,I'm glad to hear thatWill set this ticket as solved from here. Clément CERANO Remove blocks and change price display and banner colorClosed   Aurum   Updated January 28, 2019 at 8:11am   6 Most recent comment from [deleted]:Hi Clément,I'm glad to hear thatI wish you a great day!Will set this ticket as solved from here.