Important:
This support area is for Kalium 3 users only. Support for Kalium 4 has moved to our new platform at support.laborator.co. If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.

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Public Tickets

Zoltán Néder Plugins for Kalium 3   Kalium 3   Updated 14 hours ago   9 Most recent comment from Zoltán Néder:Hi there,I'll create a temporary login for you once I get back to my computer, thanks.Also, somehow my self-hosted videos won't show up in a portfolio page, nothing appears, Vimeo / YouTube ... rayuen_pkg error 503Closed   Kalium 3   Updated 1 week ago   1 Most recent comment from rayuen_pkg:Hi,My website resulted in a 503 error if activate the theme Kalium 3 , and now i even can not log into the dashboard.By the way,  if I download the Kalium 3 again from the tab "download", is it the ... drzsistemi add VAT. number sign in pageClosed   Kalium 3   Updated 2 weeks ago   2 Most recent comment from Laborator:Hi, This kind of change is considered a customization and is not included in theme support, but I can point you in the right direction. Before I guide you, can you please clarify what exactly you want ... adayinalife LicenceClosed   Kalium 3   Updated November 21, 2025 at 3:26pm   7 Most recent comment from adayinalife:all is ok thank you. It's not simple this stuff ! drzsistemi can't modify pages /wpbakery dosen't startClosed   Kalium 3   Updated November 21, 2025 at 8:27am   2 Most recent comment from Laborator:Hi there, I checked this in our demo sites and we do not have such an issue, have you tried disabling all 3rd party plugins or any custom JS because I see you also have renamed the theme as well.  robyrad about registration of the itemClosed   Kalium 3   Updated September 9, 2025 at 9:35pm   2 Most recent comment from Laborator:Hi there, Yes, you can do that. You can first register the license on www.robyrad.com and later move it to www.luglioeditore.it once the site is ready. You can manage this by yourself through this pag ... zakeiapayne I need my license key to activate the theme in wordpressClosed   Kalium 3   Updated September 1, 2025 at 6:46am   2 Most recent comment from Laborator:Hi there, Were you able to get it sorted? From what I can see, you originally purchased Kalium on ThemeForest and later upgraded to Kalium 4 on our website. Kalium 4 is only available on kaliumtheme.c ... thehouseofmoments Advanced Custom Fields PROClosed   Kalium 3   Updated July 24, 2025 at 7:10am   2 Most recent comment from Laborator:Hi there, Please go to WordPress admin → Dashboard → Updates and click the “Check again” link. After that, head over to Kalium → Plugins and try installing Advanced Custom Fields PRO again. Aylin Kemal Shop variation gallery plugin recommendationClosed   Kalium 3   Updated June 28, 2025 at 10:06am   2 Most recent comment from Laborator:Hi, We’ve seen good compatibility with the plugin Woo Variation Swatches, many of our users have successfully used it with Kalium and I have even used it for myself weeks ago. However, please note t ... dschilt Plugin "Portfolio Post Type"Closed   Kalium 3   Updated June 8, 2025 at 9:31pm   2 Most recent comment from Laborator:Hi, We’re aware of this situation with the “Portfolio Post Type” plugin, but unfortunately, we can’t do anything about it. However, in Kalium 4 we have already included this feature within the ... Latif Envato API Error During Kalium Theme ActivationClosed   Kalium 3   Updated May 13, 2025 at 11:07am   11 Most recent comment from Laborator:We have refunded the purchase you made through Envato, thanks for your cooperation :) smarttribedigital ElementorClosed   Kalium 3   Updated May 6, 2025 at 7:15am   6 Most recent comment from Laborator:Hi, The item page where you purchased Kalium 3 clearly states that the included starter sites are built with WPBakery Page Builder. It also mentions that Elementor starter sites are only available wit ... sergiogk WPBakery Backend Editor not showingClosed   Kalium 3   Updated February 7, 2025 at 8:08am   2 Most recent comment from Laborator:Hi there, Can you please share your site credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.To include your credentials ... Rafael Fróes Header's links colours not right and not updating.Closed   Kalium 3   Updated January 29, 2025 at 12:46pm   2 Most recent comment from Laborator:Hi Rafael, For Kalium 4 support, please submit your ticket here: https://support.laborator.co/ It’s possible that the header link colors were overwritten by specific page parameters or other theme o ... kugljiri formattingClosed   Kalium 3   Updated January 17, 2025 at 1:11pm   5 Most recent comment from kugljiri:Worked like a charm, thank you for your help!Thats all I needed, thank you and have a nice weekendJiri Kugl