Important:
This support area is for Kalium 3 users only. Support for Kalium 4 has moved to our new platform at support.laborator.co. If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.

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Public Tickets

kuyui Purchase CodeClosed   Kalium 3   Updated November 12, 2024 at 6:46pm   4 Most recent comment from kuyui:I find how to deactivate and activated for my new domain, thanks for the help, we can  close this issue. infomalistudiocreativo Bug caricamento portfolioClosed   Kalium 3   Updated November 9, 2024 at 8:39am   2 Most recent comment from Laborator:Hi there, This isn’t a typical issue, so we recommend turning off your plugins one by one to see if that resolves the problem. If it persists, please share your website login credentials so I can te ... Jens Gerber Change to Kalium 4Closed   Kalium 3   Updated November 9, 2024 at 8:37am   2 Most recent comment from Laborator:Hi Jens, We’ve built a transitioning mechanism that should automatically handle the switch from Kalium 3 to Kalium 4, retaining your adjustments. However, to avoid any unexpected issues, especially ... booksandmore Kalium 4 Update (Elementor)Closed   Kalium 3   Updated November 5, 2024 at 10:25am   2 Most recent comment from Laborator:Hi there,No data will be deleted, but the pages are completely built with Elementor so you will have to use Elementor to add your own content to these existing pages. While products will not be touche ... caocuong791 How to edit Footer in Fitness themeeClosed   Kalium 3   Updated October 24, 2024 at 4:44pm   2 Most recent comment from Laborator:Hi there, Go to Appearance > Widgets and locate Footer to edit it there. Regina To many Envato purchase codesClosed   Kalium 3   Updated October 15, 2024 at 12:55pm   4 Most recent comment from Laborator:You can directly deactivate from the site I provided, then go to these pages where you want to activate Kalium and activate it. NextAgentur Transfer 3 > 4Closed   Kalium 3   Updated October 5, 2024 at 10:06am   2 Most recent comment from Laborator:Hello, To find the assigned licenses for your projects, please visit this link: https://api.laborator.co/?assigned-licenses. It will show your purchase codes, license keys, and domains. P.S. When the ... joemurias Contact FormClosed   Kalium 3   Updated October 3, 2024 at 8:39pm   2 Most recent comment from Laborator:Hi there, By default the WordPress admin email will be used, unless you change it under the "Receiver": (view large version) einundsiebzig Problem with PHP8 and WPBackery 7.9yClosed   Kalium 3   Updated October 1, 2024 at 6:09pm   4 Most recent comment from Laborator:Hi there, The problem with the other user was from a 3rd party plugin called Intense used for shortcodes, that was causing the issue with PHP 8. Can you please let us know what kind of issues you have ... yankrymsky Site Logo LinkClosed   Kalium 3   Updated September 23, 2024 at 1:29pm   2 Most recent comment from [deleted]:To apply a custom link to the logo in your theme, you can use the apply_filters( 'kalium_logo_url', home_url() ) filter. Here's how you can modify this to add your custom URL: Steps: Op ... Christian Garcia Bello Messy Transition to Kalium 4Closed   Kalium 3   Updated September 18, 2024 at 2:58pm   2 Most recent comment from Laborator:Hi Christian,What you’re describing seems quite unusual, as we’ve run extensive tests before releasing Kalium 4. From what you’ve explained, it sounds like the Database Upgrade from version 3 to ... welikeconcepts Webp - nextgen Format - Portfolio problems?Closed   Kalium 3   Updated September 12, 2024 at 7:15am   2 Most recent comment from Laborator:Hi there,Please share your website login credentials so I can test this. To safely include your credentials click the Insert Credentials button in the editor toolbar (see how), or you can create a ... Regains Portfolio items shuffle modeClosed   Kalium 3   Updated September 11, 2024 at 9:51am   2 Most recent comment from Laborator:Hi Regina,I have set the items to order randomly: maidermendi26 update to Kalium 4.0Closed   Kalium 3   Updated September 10, 2024 at 7:10am   4 Most recent comment from Laborator:Hi again,Thanks for completing the migration and activating Kalium 4! I’m confident you’ll notice the improvements. Appreciate your support, and we’re here if you need anything. yankrymsky Type options for captionsClosed   Kalium 3   Updated September 9, 2024 at 2:50am   3 Most recent comment from yankrymsky:That worked! Thanks