Public Tickets
Joanna
unable to login to woocommerce dashboardClosed
Oxygen
Updated August 12, 2016 at 11:36am
4
Most recent comment from [deleted]:Hi Joanna,
Hmm this is very interesting.You are using an old version of our theme (3.9.6) and the latest version for the moment is (4.0), please update your theme first and then the premium plugi ...
Jayus
Dissociate Responsive FormsClosed
Kalium 3
Updated August 12, 2016 at 11:26am
5
Most recent comment from [deleted]:Hi Jayus,This is not possible on visual composer, but you can add those elements again and show them on mobile devices only and hide them on pc.You cal learn more about this procedure on this video.
Sören Wellhöfer
Installation failsClosed
Aurum
Updated August 11, 2016 at 2:37pm
6
Most recent comment from Sören Wellhöfer:Sorry, it works now, please close ticket :)
Jack
JavascriptClosed
Kalium 3
Updated August 11, 2016 at 1:24pm
2
Most recent comment from [deleted]:Hi Jack,
If you want to add this JavaScript only then go to Theme Options > Footer > JavaScript & Tracking Code: (view large version)
Alex
FB-Button and Englisch Version Closed
Aurum
Updated August 11, 2016 at 1:04pm
25
Most recent comment from [deleted]:Glad to hear that :)Ticket Closed.
Alex
Product Cover Pictures are cutted on the websiteClosed
Aurum
Updated August 11, 2016 at 1:00pm
5
Most recent comment from Alex:I see Art. Thats great, thanks.Best Regards,Alex
Tai-li
Portfolio template Custom Query errorClosed
Kalium 3
Updated August 11, 2016 at 12:59pm
16
Most recent comment from Tai-li:Ok thank you. It's just last time my CSS changes were safe but a lot of Theme Options had reverted to default so I got confused...
Alex
Menu and SliderClosed
Aurum
Updated August 11, 2016 at 12:59pm
4
Most recent comment from Alex:Thank you very much.Best Regards,Alex
Lawrence Canning
Sticky description issue on tabletsClosed
Kalium 3
Updated August 11, 2016 at 12:53pm
2
Most recent comment from [deleted]:Hi Lawrence ,
You must use child theme if you want to modify any part of the theme, and you must be on the latest version of the theme in order to receive support.
You are using an very old ...
Rikard
fullscreen revolution sliderClosed
Kalium 3
Updated August 11, 2016 at 12:38pm
5
Most recent comment from Rikard:appreciate it. thanks.
Maria
Portfolio Items OrderClosed
Kalium 3
Updated August 11, 2016 at 12:14pm
6
Most recent comment from [deleted]:Great to hear that Maria, many thanks for your positive rating.Anytime you need help, feel free to write here.
Mohan
Menu is not visible on Tablet and Ipad portrait ModeClosed
Xenon
Updated August 11, 2016 at 12:10pm
2
Most recent comment from [deleted]:Hi Mohan,Can you please download this file and replace it in this directory (of the theme): /assets/cssSee if it fixes your issue?It seems that the CSS in the original download files is missing this ...
Jakob Lund
no autoplayClosed
Kalium 3
Updated August 11, 2016 at 12:04pm
4
Most recent comment from [deleted]:Hi Jakob Lund,1. We haven't implemented this functionality actually, but we will add it in the future releases, just added it to our todo list.2. This might be related to Visual Composer plugin, have ...
Sachin
Still getting error on installClosed
Aurum
Updated August 11, 2016 at 11:59am
5
Most recent comment from Laborator:Hi Sachin,Can you please send us your FTP and WordPress username and password? We need to investigate your site and then get back to you if we have a possible solution.
Make sure to choose Private ...
Roger
Custom CSSClosed
Kalium 3
Updated August 11, 2016 at 11:37am
2
Most recent comment from Laborator:Hi Roger,We have built a CSS area which is the Custom CSS where you can put extra CSS, LESS or SASS which will overwrite the existing CSS of the theme.