Important:
This support area is for Kalium 3 users only. Support for Kalium 4 has moved to our new platform at support.laborator.co. If you’re using Kalium 4, please create a new account there using your email and license key. A password will be sent to you automatically.

Okay

Public Tickets

Katrin Fatal error: Out of memory (allocated 37486592)Closed   Kalium 3   Updated September 9, 2016 at 12:14pm   2 Most recent comment from [deleted]:Hi Katrin,If you ever see the "Out of memory" error it always happens because of small php memory allocation for your site. Even if you have changed them and believe that they are applied sometimes a ... Maria Lightbox controlsClosed   Kalium 3   Updated September 9, 2016 at 12:04pm   4 Most recent comment from [deleted]:Hi Maria,I have tried to enable both thumbnails and autoplay controls but it was working fine, so I have recorded a video doing this:http://drops.laborator.co/1f7M6It would be great if you can tell m ... Ines sudden "Field Slider ID should not be empty" error in revolution sliderClosed   Kalium 3   Updated September 9, 2016 at 12:02pm   7 Most recent comment from Laborator:Hi Ines,I tried fixing this but without luck, the best is to create a new slider that would be the same but you can change it's layout from the beginning. Mathieu Impossible to display portfolio images using Lightbox item typeClosed   Kalium 3   Updated September 9, 2016 at 11:58am   9 Most recent comment from [deleted]:Hi Mathieu,Sure no problem, have a great day buddy. Katrin Update: Fatal error: Out of memoryClosed   Kalium 3   Updated September 9, 2016 at 11:51am   2 Most recent comment from [deleted]:Hi Katrin,Premium plugins don’t allow us to give customers our license number, so on each premium plugin (such as Visual Composer, Revolution Slider and Layer Slider) update we release a new update ... NikkiEz Update with custom cssClosed   Kalium 3   Updated September 9, 2016 at 11:41am   2 Most recent comment from Laborator:Hi NikkiEz,If you have added your custom CSS in the Custom CSS area then none of your content will be lost, it will remain untouched and also the Theme Settings, what can change is the theme files (i ... alysa installationClosed   Kalium 3   Updated September 9, 2016 at 11:37am   19 Most recent comment from [deleted]:Hi Alysa,In order to remove these URL-s do the following:1. To remove "www.photographertasmania.com.au/tag/envato/" go to Posts > Tags, and delete the tag "Envato" from the list of tags.2. To remove ... Gaurav The files are outdatedClosed   Xenon   Updated September 9, 2016 at 11:19am   2 Most recent comment from [deleted]:Hi Gaurav,The Xenon files on live version are shown with PHP so in the footer it uses current date. Xenon files (download package) come in html version, we use framework to generate Xenon to HTML.The ... Maria not working on Android devicesClosed   Kalium 3   Updated September 9, 2016 at 10:57am   4 Most recent comment from [deleted]:Hi Maria, I'm glad to hear that :) If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open ... Lula Rocha Blog SettingsClosed   Kalium 3   Updated September 9, 2016 at 10:56am   8 Most recent comment from [deleted]:Hi Lula,I'm glad to hear that :) Avril Menu order / social iconsClosed   Kalium 3   Updated September 8, 2016 at 5:32pm   2 Most recent comment from [deleted]:Hi Avril,1—You can change the ordering of Portfolio Items easily by using the Post Types Order plugin, install and activate it, manage the ordering easily by dragging the titles of the items and ... James Spacing all squashedClosed   Aurum   Updated September 8, 2016 at 4:17pm   6 Most recent comment from [deleted]:Hi James, I'm sorry but i don't see this button  (view large version) Did you read my last message please? We only give support for our theme, we are not responsible if any plugin d ... Martin Woo commerce productsClosed   Aurum   Updated September 8, 2016 at 4:15pm   6 Most recent comment from Laborator:You're welcome Martin :) Thomas DeXter Transparend header with menuClosed   Oxygen   Updated September 8, 2016 at 4:15pm   30 Most recent comment from Laborator:What do you mean with changing the license? Changing to another theme? Vincent post controlsClosed   Kalium 3   Updated September 8, 2016 at 3:52pm   10 Most recent comment from Laborator:You're welcome Vincent :)