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Public Tickets

Joymark product id removal and price of item not showingClosed   Aurum   Updated September 7, 2017 at 12:28pm   2 Most recent comment from Laborator:Hi there,1. To remove it you will have to add this extra CSS to the Custom CSS area: .product_meta span:first-child { display: none !important; } 2. If the price goes away it means you will hav ... Libete premium fontsClosed   Kalium 3   Updated September 7, 2017 at 11:50am   6 Most recent comment from Laborator:Hi Liberte,The font installation method does not support the FTP Connection Information wizard, so you will need to disable that feature and then go to the Typography and install the fonts you want, t ... walpap Menu parent stay active when scrolling to another anchor in the same pageClosed   Kalium 3   Updated September 7, 2017 at 11:40am   11 Most recent comment from [deleted]:Hi walpap, I'm really sorry but there is not any other solution for this. We will check if there is a bug to fix for the later releases.Thanks for your understanding! samuelebosoni Problem with Page TitleClosed   Aurum   Updated September 6, 2017 at 10:37am   7 Most recent comment from [deleted]:Hi samuelebosoni,Glad to hear thatP.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from Laborator in ... spivakova Youtube video linkClosed   Kalium 3   Updated September 6, 2017 at 7:52am   18 Most recent comment from Laborator:I hope you finally manage to send us the right credentials, as it is not working:http://drops.laborator.co/IWsPWS wainwrightjewel Font sizeClosed   Aurum   Updated September 6, 2017 at 7:19am   2 Most recent comment from [deleted]:Hi Dave,Theme uses standard sizes and for the moment there is not any area to change the font sizes. You can change the font-sizes with CSS.Example: http://drops.laborator.co/9MviLq geraldtrepy How to update without messing up my customisation?Closed   Kalium 3   Updated September 6, 2017 at 7:05am   10 Most recent comment from Laborator:You're welcome Gerry, Will set this ticket as solved from here. Tamara Image Hover EffectsClosed   Kalium 3   Updated September 6, 2017 at 7:04am   2 Most recent comment from [deleted]:Hi Tamara,Sorry but this question is out of support scope. This is a third-party plugin (plugin that doesn't come with our theme) so you should contact this plugin author for this issue.Thanks for yo ... olgali Services-2 page not responsive on mobileClosed   Kalium 3   Updated September 6, 2017 at 7:03am   4 Most recent comment from Laborator:Hi olgali, Sorry but this has nothing to do with the theme. You can try to activate another theme and the Visual Composer will fold those elements exactly on mobile version too. You can create eleme ... nuraugen Customers choosing password protected gallery itemClosed   Kalium 3   Updated September 6, 2017 at 6:44am   6 Most recent comment from [deleted]:Hi nuraugen, Thanks for your reply. Your message it will be helpful for the other users to take advantage of searching them on the forum. Will set this ticket as solved from here. cisky979 Portfolio Item SettingClosed   Kalium 3   Updated September 5, 2017 at 12:32pm   4 Most recent comment from [deleted]:Hi cisky979, That happened because your Pagination was with numbers (classic way) i just enabled Endless Scroll there and now you can see that the categories work as it should. Video: http://drops ... standiers Products per page (more rows)Closed   Kalium 3   Updated September 5, 2017 at 9:42am   8 Most recent comment from [deleted]:Hi standiers,Hmm sorry but i'm out of any other options here. Lis_J1963 portfolio items not visibleClosed   Kalium 3   Updated September 5, 2017 at 9:09am   11 Most recent comment from Lis_J1963:yep, it worked just now! very puzzling as I'd done exactly the same thing many times before. Davide Balconi Checkout problemsClosed   Aurum   Updated September 5, 2017 at 8:18am   2 Most recent comment from [deleted]:Hi Davide,We don't have this issue on our theme a you can see: http://drops.laborator.co/Jd0KIo. Also we haven't received any complain about this problem by any user and it should work to you too. Can ... sanghojeon Featured Image QualityClosed   Kalium 3   Updated September 5, 2017 at 8:09am   2 Most recent comment from [deleted]:Hi sanghojeon,My team mate (Arlind) can help you with this question, but he is not in the office until 15 September. When Arlind come back, just reply to this thread or create a new ticket and you wi ...