Okay

Public Tickets

spivakova Youtube video linkClosed   Kalium 3   Updated September 6, 2017 at 7:52am   18 Most recent comment from Laborator:I hope you finally manage to send us the right credentials, as it is not working:http://drops.laborator.co/IWsPWS wainwrightjewel Font sizeClosed   Aurum   Updated September 6, 2017 at 7:19am   2 Most recent comment from [deleted]:Hi Dave,Theme uses standard sizes and for the moment there is not any area to change the font sizes. You can change the font-sizes with CSS.Example: http://drops.laborator.co/9MviLq geraldtrepy How to update without messing up my customisation?Closed   Kalium 3   Updated September 6, 2017 at 7:05am   10 Most recent comment from Laborator:You're welcome Gerry, Will set this ticket as solved from here. Tamara Image Hover EffectsClosed   Kalium 3   Updated September 6, 2017 at 7:04am   2 Most recent comment from [deleted]:Hi Tamara,Sorry but this question is out of support scope. This is a third-party plugin (plugin that doesn't come with our theme) so you should contact this plugin author for this issue.Thanks for yo ... olgali Services-2 page not responsive on mobileClosed   Kalium 3   Updated September 6, 2017 at 7:03am   4 Most recent comment from Laborator:Hi olgali, Sorry but this has nothing to do with the theme. You can try to activate another theme and the Visual Composer will fold those elements exactly on mobile version too. You can create eleme ... nuraugen Customers choosing password protected gallery itemClosed   Kalium 3   Updated September 6, 2017 at 6:44am   6 Most recent comment from [deleted]:Hi nuraugen, Thanks for your reply. Your message it will be helpful for the other users to take advantage of searching them on the forum. Will set this ticket as solved from here. cisky979 Portfolio Item SettingClosed   Kalium 3   Updated September 5, 2017 at 12:32pm   4 Most recent comment from [deleted]:Hi cisky979, That happened because your Pagination was with numbers (classic way) i just enabled Endless Scroll there and now you can see that the categories work as it should. Video: http://drops ... standiers Products per page (more rows)Closed   Kalium 3   Updated September 5, 2017 at 9:42am   8 Most recent comment from [deleted]:Hi standiers,Hmm sorry but i'm out of any other options here. Lis_J1963 portfolio items not visibleClosed   Kalium 3   Updated September 5, 2017 at 9:09am   11 Most recent comment from Lis_J1963:yep, it worked just now! very puzzling as I'd done exactly the same thing many times before. Davide Balconi Checkout problemsClosed   Aurum   Updated September 5, 2017 at 8:18am   2 Most recent comment from [deleted]:Hi Davide,We don't have this issue on our theme a you can see: http://drops.laborator.co/Jd0KIo. Also we haven't received any complain about this problem by any user and it should work to you too. Can ... sanghojeon Featured Image QualityClosed   Kalium 3   Updated September 5, 2017 at 8:09am   2 Most recent comment from [deleted]:Hi sanghojeon,My team mate (Arlind) can help you with this question, but he is not in the office until 15 September. When Arlind come back, just reply to this thread or create a new ticket and you wi ... Robin Lycka Variable product - text inputClosed   Aurum   Updated September 5, 2017 at 8:02am   4 Most recent comment from Laborator:Hi Robin,This plugin is not officially supported by the theme, it may work out but it also may have problems so before purchasing it you should be aware of this.Regarding it's functionality you can a ... aidancurran Description field for portfolio gallery itemsClosed   Kalium 3   Updated September 5, 2017 at 7:21am   2 Most recent comment from Laborator:Hi there,Each item type has it's own specifics so for a type there is description and for another one it is not possible, the only way to add text to your Columned type is to add a Text Quote, see ima ... holgerbartels Facebook Sharing after Update is brokenClosed   Kalium 3   Updated September 5, 2017 at 7:14am   2 Most recent comment from [deleted]:Hi Holger,This problem was not reported by any user and I just tested that in one of our demos (link). As you can see on this video http://drops.laborator.co/PVKGMD everything is working as it should. ... DAVIE Spacing around logoClosed   Aurum   Updated September 5, 2017 at 6:53am   6 Most recent comment from [deleted]:Hi Davie,Don't worry, we reply to tickets every day so any of our support agents will reply to your ticket soon to.Please be patient.