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Public Tickets

drake_mugs Customizing the headerClosed   Oxygen   Updated July 9, 2018 at 7:33am   2 Most recent comment from Laborator:Hi there,Can you please be more specific on what you want to reduce, the spacing on the main header so it has less padding at the top and bottom or what? Phil w Product ReviewsClosed   Oxygen   Updated July 6, 2018 at 7:37am   4 Most recent comment from Laborator:Hi Phil,You will have to make all the changes which you've made in your main theme to your child theme (see why we use child themes). So you will have to copy all the files where you've made the chan ... Phil w Customizing the HeaderClosed   Oxygen   Updated July 5, 2018 at 7:00am   2 Most recent comment from [deleted]:Hi Phil,This is a customization question and support doesn't offer customization services as we wrote on our support homepage and on this area. I will try to help you this time thoughFirst of all the ... Imre81 Laborator menu, oxygen thema updateClosed   Oxygen   Updated June 29, 2018 at 2:17pm   6 Most recent comment from Laborator:Happy to hear thatHave a great weekend! Alpha "Warning: strpos(): Empty needle in" error messageClosed   Oxygen   Updated June 29, 2018 at 7:57am   2 Most recent comment from [deleted]:Hi Alpha,Here is the quickfix for this error:Download this file and replace it in this directory (of the theme): /incThis will fix the PHP warning. Konstantina Theme ErrorClosed   Oxygen   Updated June 16, 2018 at 3:59pm   2 Most recent comment from [deleted]:Hi Konstantina,Thanks for the report. The warning doesn’t bring any error in your theme and it’s appearing only because you have your WP-Debug set as true in your wp-config.php file. But don’t w ... Daniel WPBakeryClosed   Oxygen   Updated June 12, 2018 at 7:31am   7 Most recent comment from Laborator:The shop sidebar on your test site is blank, so it doesn't have what to show: (view large version)I will set this ticket as closed, if you have other issues please create a new ticket instead. sinth_fr facing problem to add an option in footerClosed   Oxygen   Updated June 8, 2018 at 7:25am   4 Most recent comment from Laborator:Hi Sinthia,Due to the problems we had with them, we've made a classic way of adding payment methods and now you can find them under Laborator > Theme Options > Footer > Right side footer text sinth_fr Website taking too much loading timeClosed   Oxygen   Updated June 7, 2018 at 7:08am   11 Most recent comment from Laborator:Hi Sinthia,As I mentioned in my previous replies, the loading time is not due to the theme and that has been proved by updating the theme now. In the last update we have removed many unnecessary file ... Pietro Del Gatto GDPR complianceClosed   Oxygen   Updated June 5, 2018 at 10:05am   5 Most recent comment from Pietro Del Gatto:Hi Arlind, thanks for your answer.Regards Konstantina Product Image SizeClosed   Oxygen   Updated June 5, 2018 at 9:26am   2 Most recent comment from [deleted]:Hi Tina,I have checked if all images have the same size and the height is properly set for all product images equally: (view large version)If you also want the end of product container to match the he ... Daniel Font after updateClosed   Oxygen   Updated June 5, 2018 at 7:11am   2 Most recent comment from [deleted]:Hi Daniel,Double ticket. Sorry for the delay but some of our team members where in vocation and they should reply to your ticket today.Thanks for your understanding!Will set this ticket as closed fro ... mnasra Update Cart automaticallyClosed   Oxygen   Updated June 4, 2018 at 7:35am   2 Most recent comment from [deleted]:1— This is a customization question and support doesn't offer customization services as we wrote on our support homepage and on this area.If you're looking for professional help in this matter, ther ... gdh1975 Contact form mapClosed   Oxygen   Updated May 7, 2018 at 7:28am   2 Most recent comment from [deleted]:Hi there,Can you please share your Wordpress credentials here, because I need to login to your site and test this. Your information is safe here (private) in this thread.To include your credentials cl ... Chimli Newsletter optionClosed   Oxygen   Updated May 7, 2018 at 6:38am   4 Most recent comment from [deleted]:Glad to hear thatWill set this ticket as solved from here.