Public Tickets
Helen
Revolution SliderClosed
Kalium 3
Updated July 11, 2016 at 4:06pm
2
Most recent comment from [deleted]:Hi Helen,We don't provide support for third-party plugins, but I just checked that and i don't see any problem there. Also you are using the latest version of the plugin.
Jacob
a few minor thingsClosed
Kalium 3
Updated July 11, 2016 at 3:25pm
2
Most recent comment from [deleted]:Hi Jacob,1— You are using an old version of our theme (1.9.1) and the latest version for the moment is (1.9.3), please update your theme first and then the premium plugins too.
The easiest wa ...
Ahmed
Demo Content InstallerClosed
Kalium 3
Updated July 11, 2016 at 3:11pm
2
Most recent comment from [deleted]:Hi Ahmed,Can you please send us your website URL, WP Credentials and FTP first?Make sure to choose Private Reply when you send us sensitive informations!It looks that you have a very old version of ...
kusunokiwks
theme-optionsClosed
Kalium 3
Updated July 11, 2016 at 2:53pm
4
Most recent comment from [deleted]:Hi kusunokiwks,This problem is showing on your Theme Options, it can be that you must edit your theme files and apply 777 privileges, so it's better if you contact you hosting provider for this issue ...
Nils
mobile hover and 2 col landscape mobileClosed
Kalium 3
Updated July 11, 2016 at 1:14pm
2
Most recent comment from [deleted]:Hi Nils,You are using an old version of our theme and the latest version for the moment is (1.9.3), please update your theme first and then the premium plugins too.
The easiest way to update our ...
bram
envato toolkitClosed
Kalium 3
Updated July 11, 2016 at 12:47pm
4
Most recent comment from [deleted]:Hi Bram,I'm very glad that the problem is solved now :)
Lauren
Getting errors re: invalid linksClosed
Kalium 3
Updated July 11, 2016 at 12:33pm
2
Most recent comment from [deleted]:Hi Lauren,This is not a theme problem, please contact your hosting provided about this issue, maybe your folders need to edit their chmod 777 or something else.When you contact you hosting provider, ...
AMAO
Theme option Typography tab can't saveClosed
Kalium 3
Updated July 11, 2016 at 12:22pm
4
Most recent comment from [deleted]:Hi Amao,I'm very glad to hear that you managed to solve this problem :)If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, ( ...
Hiroyuki Watanabe
read moreClosed
Kalium 3
Updated July 11, 2016 at 11:57am
4
Most recent comment from [deleted]:Hi Hiroyuki,
Glad to hear that :)
Hiroyuki Watanabe
Read more styleClosed
Kalium 3
Updated July 11, 2016 at 11:57am
4
Most recent comment from [deleted]:Hi Hiroyuki,Glad to hear that :)
Mindaugas
Moile viewClosed
Kalium 3
Updated July 8, 2016 at 10:35am
2
Most recent comment from [deleted]:Hi Mindaugas,Can you please add the code below to Custom CSS
@media screen and (max-width: 480px) {
.woocommerce .product.catalog-layout-default .item-info .price {
margin-top: 54px;
...
Shane
Portfolio ThumbnailsClosed
Kalium 3
Updated July 8, 2016 at 10:18am
4
Most recent comment from [deleted]:Hi Shane,This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.Our theme developer Arlind can help you with this, but he is ...
Iordanis
Product page display problem.Closed
Kalium 3
Updated July 8, 2016 at 10:16am
13
Most recent comment from [deleted]:Hi Lordanis,
Great, glad to hear that :)When your site is online please create new ticket.
Markus Roche
Google maps not workingClosed
Kalium 3
Updated July 8, 2016 at 10:12am
4
Most recent comment from [deleted]:Hi Markus,I'm very glad to hear that the problem is solved now, it's seems like magic worked :)If you like our theme, it would help us a lot if you could give us five star rating on themeforest from ...
Ali
Do not have the THEME I downloaded installed under PgaesClosed
Kalium 3
Updated July 7, 2016 at 5:08pm
2
Most recent comment from [deleted]:Hi Ali,Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.Also can you please send us your UR ...