Public Tickets
JC2016
Duplicate "pagination"Closed
Aurum
Updated November 22, 2018 at 9:19am
2
Most recent comment from Laborator:Hi thereI have explained where the problem is coming from in your other ticket, the problems are coming from the child theme modifications and not from the theme.
JC2016
Duplicate of login and registerClosed
Aurum
Updated November 22, 2018 at 9:18am
8
Most recent comment from Laborator:Hi again,As I mentioned the problem is coming from the modifications which you have done in the Child Theme and not by the theme, if these are custom modifications which you have previously requested ...
inimatel
Custom query not applied on portfolio pagesClosed
Kalium 3
Updated November 22, 2018 at 9:11am
5
Most recent comment from Laborator:Hi there,As you mentioned this happens only when you select the Masonry Mode, you cannot use these two options together as the Masonry Mode has it's own custom query which means you have to select i ...
thisismattuk
Creating a bigger menuClosed
Aurum
Updated November 22, 2018 at 9:06am
10
Most recent comment from Laborator:Hi there,If you want to use the menu below and not in one line with the logo then you can do that using Theme Options and not by using custom plugins which are not compatible with the theme, the only ...
photomassimo
CaptionsClosed
Kalium 3
Updated November 22, 2018 at 8:52am
2
Most recent comment from [deleted]:Hi Massimo,Please see this video: https://d.pr/v/i7dhhO to learn where you can add the caption for the Lightbox option.Have a great day!
inimatel
Change lightbox item backgroundClosed
Kalium 3
Updated November 22, 2018 at 8:48am
8
Most recent comment from Laborator:Happy to hear that, have a great day
JC2016
Empty Space and add to cart icon turned blackClosed
Aurum
Updated November 22, 2018 at 8:35am
2
Most recent comment from [deleted]:Hi,We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this pro ...
3ddigitalservices
slider revolutionClosed
Kalium 3
Updated November 22, 2018 at 8:10am
2
Most recent comment from [deleted]:Hi there,WPBakery Page Builder, Revolution Slider and Layer Slider are premium plugins that we have bought extended licenses of them to be able to include those plugins on our theme for free. So you c ...
mistywing7
Disable wish list optionClosed
Oxygen
Updated November 22, 2018 at 7:53am
2
Most recent comment from [deleted]:Hi Gautam,To do that you just need to disable "YITH WooCommerce Wishlist" plugin.Have a great day!
jbrunner099
Other elements not showing on Portfolio pageClosed
Kalium 3
Updated November 21, 2018 at 8:48am
5
Most recent comment from Laborator:Hi there,I don't know if I have understood your question but you can only have one portfolio "slug" and not have many copies of them, while you can create how many portfolio pages you want using th ...
COrense
Global element in the headerClosed
Aurum
Updated November 21, 2018 at 8:39am
4
Most recent comment from [deleted]:Hi Corense,I'm sorry but as I know WPBakery Page Builder plugin doesn't offer an option to make global templates for the moment.Hmm I don't know any name of the plugin for the moment, but If you want ...
Vibbio
How to make a mobile and tablet website compatibleClosed
Kalium 3
Updated November 21, 2018 at 8:12am
10
Most recent comment from [deleted]:I'm sorry for the delay of your answer and I'm happy that you solved this
I wish you a great day!Will mark this ticket as solved from here.
KerryHugill
White space bottom of pagesClosed
Oxygen
Updated November 20, 2018 at 10:20am
10
Most recent comment from [deleted]:Glad to hear that!Will mark this ticket as solved from here.
Michał
Problem with export XML with Kalium ThemeClosed
Kalium 3
Updated November 20, 2018 at 9:40am
12
Most recent comment from [deleted]:Dear Michal, I suggest you to contact the plugin author regarding this issue because our theme doesn't handle any XML at all so I believe they can find a proper solution for you.
sliazas
WPBaker page builder not workingClosed
Aurum
Updated November 20, 2018 at 9:12am
4
Most recent comment from [deleted]:Hi sliazas,
I disabled some of your third-party plugins and I detected that one of the plugins is causing the problem for you (see video).
Please disable all your third-party plugins (plugins that d ...