Okay

Public Tickets

AnjaRobo Style.css is missingClosed   Kalium 3   Updated November 23, 2018 at 4:16pm   2 Most recent comment from [deleted]:Hi Anja,That’s a common issue caused by not uploading the correct zip file. To learn how to solve this please read this article Error: “The theme is missing style.css stylesheet”.P.S: Please ... markusrehkopp Dark SkinClosed   Kalium 3   Updated November 23, 2018 at 4:13pm   2 Most recent comment from [deleted]:Hi markusrehkopp,You just need to install Main Demo content: (view large version)and then go to Laborator > Theme Options > Theme Styling > Custom Skin, and activate Dark Skin. (view large version)A ... Vibbio Slider RevolutionClosed   Kalium 3   Updated November 23, 2018 at 9:28am   2 Most recent comment from Laborator:Hi there,When the video is forced to full-width it will crop the edges depending on the size you are viewing the video, there is no way to make a full-width video show original without cropping or at ... vero_an InstallClosed   Kalium 3   Updated November 23, 2018 at 8:43am   9 Most recent comment from [deleted]:Hi vero_an,That error "Internal Server Error" is not caused by our theme but error is showing because your server has a problem. You need to send us your FTP credentials so we can check what is happen ... Torsten conditional menuClosed   Kalium 3   Updated November 23, 2018 at 8:22am   2 Most recent comment from [deleted]:Hi Torsten,I have Googled about this and found a plugin:https://wordpress.org/plugins/if-menu/Can you please try and see if that works for you?  vinlabdesign Lightbox Gallery by single imageClosed   Kalium 3   Updated November 22, 2018 at 11:57am   6 Most recent comment from [deleted]:I'm glad to hear that everything is fine now, I wish you a great day! P.S: If you like the theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads t ... Thelibarr Video post not workingClosed   Kalium 3   Updated November 22, 2018 at 9:48am   5 Most recent comment from Thelibarr:I you can close the issue I found a workaround (use standard post format).Best,Tony JC2016 Duplicate "pagination"Closed   Aurum   Updated November 22, 2018 at 9:19am   2 Most recent comment from Laborator:Hi thereI have explained where the problem is coming from in your other ticket, the problems are coming from the child theme modifications and not from the theme.  JC2016 Duplicate of login and registerClosed   Aurum   Updated November 22, 2018 at 9:18am   8 Most recent comment from Laborator:Hi again,As I mentioned the problem is coming from the modifications which you have done in the Child Theme and not by the theme, if these are custom modifications which you have previously requested ... inimatel Custom query not applied on portfolio pagesClosed   Kalium 3   Updated November 22, 2018 at 9:11am   5 Most recent comment from Laborator:Hi there,As you mentioned this happens only when you select the Masonry Mode, you cannot use these two options together as the Masonry Mode has it's own custom query which means you have to select i ... thisismattuk Creating a bigger menuClosed   Aurum   Updated November 22, 2018 at 9:06am   10 Most recent comment from Laborator:Hi there,If you want to use the menu below and not in one line with the logo then you can do that using Theme Options and not by using custom plugins which are not compatible with the theme, the only ... photomassimo CaptionsClosed   Kalium 3   Updated November 22, 2018 at 8:52am   2 Most recent comment from [deleted]:Hi Massimo,Please see this video: https://d.pr/v/i7dhhO to learn where you can add the caption for the Lightbox option.Have a great day! inimatel Change lightbox item backgroundClosed   Kalium 3   Updated November 22, 2018 at 8:48am   8 Most recent comment from Laborator:Happy to hear that, have a great day JC2016 Empty Space and add to cart icon turned blackClosed   Aurum   Updated November 22, 2018 at 8:35am   2 Most recent comment from [deleted]:Hi,We don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if this pro ... 3ddigitalservices slider revolutionClosed   Kalium 3   Updated November 22, 2018 at 8:10am   2 Most recent comment from [deleted]:Hi there,WPBakery Page Builder, Revolution Slider and Layer Slider are premium plugins that we have bought extended licenses of them to be able to include those plugins on our theme for free. So you c ...