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Public Tickets

Majed Mahmood Add to wish list buttonClosed   Aurum   Updated February 25, 2019 at 5:05pm   2 Most recent comment from Laborator:Hi there,You have to know this is an independent website and not a theme like Aurum so we cannot replicate what you see on the web to your website, what we have on our demos can be done and other func ... Majed Mahmood Logo circleClosed   Aurum   Updated February 25, 2019 at 5:03pm   2 Most recent comment from Laborator:Hi there,To have a circle logo upload a PNG circle logo and it will appear in circular mode. Gerard Embed self hosted videoClosed   Kalium 3   Updated February 25, 2019 at 9:57am   2 Most recent comment from Laborator:Hi Gerard,In which page have you tried to embed a hosted video, can you please give us more information so we can check it live. Majed Mahmood on sale crossingClosed   Aurum   Updated February 25, 2019 at 9:30am   2 Most recent comment from Laborator:That's not something that's managed by the theme, in the product you have created set a Sale price, there you have a place where you have to set the price and another one to set the price on sale, the ... spired Outlining Video Portfolio postClosed   Kalium 3   Updated February 25, 2019 at 9:18am   2 Most recent comment from Laborator:Hi Jelle,In your admin panel go and edit this item, then scroll down to Parameters and Options, select the Side Portfolio tab and untick the Stick Photos to Top, that's why they stick to the top an ... lottie444 Parameters and Options area not workingClosed   Kalium 3   Updated February 25, 2019 at 9:16am   4 Most recent comment from Laborator:Hi there,We have blocked the ACF update since it is causing some problems with the current theme version, so that's why you cannot update it until we release a new theme update. VerwerftJ footer backgroundClosed   Kalium 3   Updated February 25, 2019 at 9:09am   4 Most recent comment from Laborator:Hi Johan,The footer background is an image set in the Custom CSS, so to change it go to Custom CSS and scroll down to line 376 and change the path of the image here: background: url(https://demo.kal ... odko1010 Error on update pluginClosed   Kalium 3   Updated February 25, 2019 at 9:03am   4 Most recent comment from Laborator:Hi there,We have blocked the ACF update since it is causing some problems with the current theme version, so that's why you cannot update it until we release a new theme update. Minnoe displaying product categoryClosed   Kalium 3   Updated February 24, 2019 at 12:43pm   2 Most recent comment from Laborator:I have replied to your other ticket, I am sorry for the late reply but the other team members are in vacation and I have to take care of all the tickets on my own so it is taking more time than usua ... arecabooksasia Upgrading the themeClosed   Aurum   Updated February 24, 2019 at 12:02pm   2 Most recent comment from Laborator:We don't recommend plugins for updating our themes to our users.The easiest way to update your theme is if you use Envato Market plugin (screenshot). When you connect Envato Market plugin you will s ... MarcoEsse Installatiion failedClosed   Kalium 3   Updated February 24, 2019 at 12:01pm   3 Most recent comment from Laborator:Happy to hear that, have a great weekend! eduardcoumans Deactivate licencClosed   Kalium 3   Updated February 24, 2019 at 10:07am   4 Most recent comment from Laborator:Hi there,I have reset the license, next time please create your own ticket instead of replying to another ticket or write us an e-mail directly.P.S: If you still see the old domain on your Product Act ... nickep1234 Infected PHP filesClosed   Kalium 3   Updated February 24, 2019 at 10:00am   2 Most recent comment from Laborator:Hi there,Our theme doesn't include any malicious code otherwise Envato/ThemeForest would delete it from their page. Have you installed any nulled (illegal) theme or a plugin please because I saw some ... leonievanderlaan bad translationClosed   Kalium 3   Updated February 22, 2019 at 7:20pm   4 Most recent comment from [deleted]:Hi Leonie,Thanks for this suggestion, we will ceck this again and it this is correct then we will fix this work in the next theme update.Have a great day! Marijke Removing header menu?Closed   Kalium 3   Updated February 22, 2019 at 7:16pm   4 Most recent comment from [deleted]:I’m happy to hear that it workedI wish you a great weekend!P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab.A huge than ...