Public Tickets
Luigi
Design BrokenClosed
Aurum
Updated July 4, 2016 at 6:30pm
8
Most recent comment from [deleted]:Aurum 2.9.3 is compatible with WooCommerce 2.6.2,Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest versi ...
Dee
product problemsClosed
Aurum
Updated July 4, 2016 at 12:04pm
4
Most recent comment from [deleted]:Hi Dee,Are you using Aurum 2.9.3? You need to update WooCommerce to the version 2.6.2.We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party ...
Sachin
Install ErrorClosed
Aurum
Updated July 4, 2016 at 11:28am
2
Most recent comment from [deleted]:Hi Sachin,Can you please check if your server meets the recommended PHP configuration limits as follows:
max_execution_time 180memory_limit 128Mpost_max_size 64Mupload_max_filesize 64Mmax_inp ...
Emily
Can't access pagesClosed
Aurum
Updated July 4, 2016 at 11:24am
2
Most recent comment from [deleted]:Hi Emily,
This is happening because you haven't installed the ACF plugins, you need to install them by going to Appearance > Install Plugins.
P.S: We usually update those plugins ...
TIlo
Always shows only one product on mobileClosed
Aurum
Updated July 4, 2016 at 10:43am
6
Most recent comment from [deleted]:Hi Tilo,Very glad to hear that :)
deebls
display productClosed
Aurum
Updated July 3, 2016 at 7:48pm
11
Most recent comment from [deleted]:You are welcome :)
TIlo
editing a file in a editing a file in a child themechild themeClosed
Aurum
Updated July 3, 2016 at 4:53pm
6
Most recent comment from [deleted]:Great to hear that it worked for you.If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this ...
Paul
Product CarouselClosed
Aurum
Updated July 3, 2016 at 4:09pm
2
Most recent comment from [deleted]:Hi Paul,It seems that WooCommerce folder has different name, can you please go to wp-content/plugins/ and check the woocommerce folder name, if there is for example: woocommerce-2.6.2 folder, then re ...
Allen
Update Closed
Aurum
Updated July 2, 2016 at 7:47am
4
Most recent comment from Allen:you can close the case thanks
Alexander Wassbjer
Fatal Error!Closed
Aurum
Updated June 30, 2016 at 9:43pm
6
Most recent comment from Alexander Wassbjer:Okay thanks alot!Very helpful :)
Younes
Bug - white spaceClosed
Aurum
Updated June 30, 2016 at 2:31pm
2
Most recent comment from Laborator:Hi Younes,This is a problem that occurred in the latest update of WooCommerce and the theme is not compatible with it yet, later today we will release the theme update so stay tuned to get it, that wi ...
Dialnfashion
Search Not WorkingClosed
Aurum
Updated June 30, 2016 at 2:05pm
3
Most recent comment from [deleted]:Hi Dialnfashion,Please download this file search.php and replace it to wp-content > themes > aurum.
Gabriel
Change Product Size on Category PageClosed
Aurum
Updated June 30, 2016 at 1:35pm
5
Most recent comment from Laborator:Hi Gabriel,Have you tried typing large or original in the Catalog thumbnail size? (view large version)
Zainal
Payment GatewayClosed
Aurum
Updated June 30, 2016 at 1:07pm
2
Most recent comment from [deleted]:Hi Zainal,I think that this WooCommerce documentation will help you BACS (Bank Transfer)
Kelly
theme update/ring size sortingClosed
Aurum
Updated June 30, 2016 at 12:51pm
2
Most recent comment from [deleted]:Hi Kelly,1— We are doing our best to release the update this week :)2— This is how WooCommerce orders them, because they order numbers and words alphabetically.1 2 3 4 5 6 7 8 9 and then the l ...