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Public Tickets

Liliane Add to Cart Button not showing anymoreClosed   Aurum   Updated July 15, 2016 at 10:46pm   6 Most recent comment from [deleted]:Hi Liliane, I'm very glad to hear that :) P.S: It would be very good if you can increase your rating on our theme :) A huge thank you from Laborator in advance and have a great weekend! K ... Emily Products Repeating in ShopClosed   Aurum   Updated July 15, 2016 at 9:58pm   7 Most recent comment from [deleted]:Hi Emily,I'm really sorry but i don't know how to help you there for the moment, i tried multiple things but this is not happening to my end. This question is related to theme developer and I am una ... Vanessa https / http topbas show differentlyClosed   Aurum   Updated July 14, 2016 at 9:38am   4 Most recent comment from [deleted]:Hi Vanessa,I don't see any problem on Safari or Chrome, you can see on this video http://drops.laborator.co/RKc2 that they look the same on two browsers.Can you please try to be very specific about t ... Giacomo Page TitleClosed   Aurum   Updated July 13, 2016 at 8:33pm   2 Most recent comment from [deleted]:Hi Giacomo,Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution. Luciana Error uploading ThemeClosed   Aurum   Updated July 13, 2016 at 7:27pm   2 Most recent comment from [deleted]:Hi Luciana,You are probably are trying to install the main zip file that you downloaded from themeforest, you must extract that folder first and then you will see aurum.zip, that is the file that you ... Tilen Slider questionsClosed   Aurum   Updated July 13, 2016 at 3:54pm   4 Most recent comment from [deleted]:Hi Tilen,1— We don't know for sure what that user has done on that part, maybe he has used Visual Composer or maybe he has used any Visual Composer extra plugin, i can't predict nothing, so it's b ... Simon Ergas carousel updateClosed   Aurum   Updated July 13, 2016 at 3:33pm   8 Most recent comment from [deleted]:Yes for sure :)  I'm writing this to mark the ticket as read, but you only need to reply on this comment on the 19 Jul and Art will see the ticket and respond to you :) Claire Lettice font sizesClosed   Aurum   Updated July 13, 2016 at 1:13pm   6 Most recent comment from [deleted]:Glad to hear that :) Andreas Post Grid SettingsClosed   Aurum   Updated July 12, 2016 at 1:40pm   2 Most recent comment from [deleted]:Hi Andreas,You are using an old version of our theme (2.9.2) and the latest version for the moment is (2.9.3), please update your theme first and then the premium plugins too. The easiest way to ... Christopher SubmenuClosed   Aurum   Updated July 12, 2016 at 1:04pm   2 Most recent comment from [deleted]:Hi Christopher,You are using an old version of our theme (2.9.1) and the latest version for the moment is (2.9.3), please update your theme first and then the premium plugins too. The easiest wa ... Carlos H3 inside anchor add to cartClosed   Aurum   Updated July 12, 2016 at 12:59pm   2 Most recent comment from [deleted]:Hi Carlos,Thanks for providing to us that information :) Onyx Custom search bar in headerClosed   Aurum   Updated July 11, 2016 at 7:28pm   2 Most recent comment from [deleted]:Ho Onyx,Please be aware as by doing customization if something happens like miss-editing files the responsibility is yours and we wont support you on finding the problem, so we recommend you to use a ... Andrew Broken fixes for categories landing pageClosed   Aurum   Updated July 11, 2016 at 4:47pm   6 Most recent comment from [deleted]:Hi Andrew,Your CSS is not being applied because you have made a mistake and forgot to close the bracket, then the entire code below has not been correct. (view large version)I fixed that CSS code for ... Paul missing Envato ToolkitClosed   Aurum   Updated July 11, 2016 at 4:09pm   5 Most recent comment from [deleted]:Hi Paul,We have used Envato Toolkit plugin before, but now Envato has deprecated this plugin and has released Envato Toolkit plugin, so when you need to update your theme you can do it from the Env ... Niko D. Cart View | Square ThumbnailsClosed   Aurum   Updated July 11, 2016 at 2:49pm   2 Most recent comment from [deleted]:Hi Niko,I'm sorry but this option is not available on WooCommerce.