Public Tickets
Tahir
problem after install fashion store demo and pluginClosed
Aurum
Updated July 19, 2016 at 11:16am
2
Most recent comment from [deleted]:Hi Tahir,Sorry for the delay of this ticket but we where on a mini vocation.I can see that your site is looking good and everything is on it's place, is that correct or do you still have any problem?
Ryan
Yoast SEO conflictClosed
Aurum
Updated July 18, 2016 at 9:01am
3
Most recent comment from Ryan:I've been using Aurum 2.9.3 w/ all plugins updated. I'll reach out to Yoast support to see what is going on. From everything I've been reading w/ this error, it's either Yoast, Visual Composer, or The ...
SW
Social IconsClosed
Aurum
Updated July 15, 2016 at 11:08pm
2
Most recent comment from [deleted]:Hi SW,1— We use an fonts icons library that is not updated anymore, we will try to add font-awesome icons on the next theme updates. I just added this on our to-do list.2— Can you please add the ...
Sonja Filitz
product priceClosed
Aurum
Updated July 15, 2016 at 10:55pm
2
Most recent comment from [deleted]:Hi Sonja,It seems that this is a specific WooCommerce question, and it's better if you can contact WooCommerce Help Desk directly.
Liliane
Add to Cart Button not showing anymoreClosed
Aurum
Updated July 15, 2016 at 10:46pm
6
Most recent comment from [deleted]:Hi Liliane,
I'm very glad to hear that :)
P.S: It would be very good if you can increase your rating on our theme :)
A huge thank you from Laborator in advance and have a great weekend!
K ...
Emily
Products Repeating in ShopClosed
Aurum
Updated July 15, 2016 at 9:58pm
7
Most recent comment from [deleted]:Hi Emily,I'm really sorry but i don't know how to help you there for the moment, i tried multiple things but this is not happening to my end. This question is related to theme developer and I am una ...
Vanessa
https / http topbas show differentlyClosed
Aurum
Updated July 14, 2016 at 9:38am
4
Most recent comment from [deleted]:Hi Vanessa,I don't see any problem on Safari or Chrome, you can see on this video http://drops.laborator.co/RKc2 that they look the same on two browsers.Can you please try to be very specific about t ...
Giacomo
Page TitleClosed
Aurum
Updated July 13, 2016 at 8:33pm
2
Most recent comment from [deleted]:Hi Giacomo,Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.
Luciana
Error uploading ThemeClosed
Aurum
Updated July 13, 2016 at 7:27pm
2
Most recent comment from [deleted]:Hi Luciana,You are probably are trying to install the main zip file that you downloaded from themeforest, you must extract that folder first and then you will see aurum.zip, that is the file that you ...
Tilen
Slider questionsClosed
Aurum
Updated July 13, 2016 at 3:54pm
4
Most recent comment from [deleted]:Hi Tilen,1— We don't know for sure what that user has done on that part, maybe he has used Visual Composer or maybe he has used any Visual Composer extra plugin, i can't predict nothing, so it's b ...
Simon Ergas
carousel updateClosed
Aurum
Updated July 13, 2016 at 3:33pm
8
Most recent comment from [deleted]:Yes for sure :) I'm writing this to mark the ticket as read, but you only need to reply on this comment on the 19 Jul and Art will see the ticket and respond to you :)
Claire Lettice
font sizesClosed
Aurum
Updated July 13, 2016 at 1:13pm
6
Most recent comment from [deleted]:Glad to hear that :)
Andreas
Post Grid SettingsClosed
Aurum
Updated July 12, 2016 at 1:40pm
2
Most recent comment from [deleted]:Hi Andreas,You are using an old version of our theme (2.9.2) and the latest version for the moment is (2.9.3), please update your theme first and then the premium plugins too.
The easiest way to ...
Christopher
SubmenuClosed
Aurum
Updated July 12, 2016 at 1:04pm
2
Most recent comment from [deleted]:Hi Christopher,You are using an old version of our theme (2.9.1) and the latest version for the moment is (2.9.3), please update your theme first and then the premium plugins too.
The easiest wa ...
Carlos
H3 inside anchor add to cartClosed
Aurum
Updated July 12, 2016 at 12:59pm
2
Most recent comment from [deleted]:Hi Carlos,Thanks for providing to us that information :)