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Public Tickets

Alessio Font FamilyClosed   Aurum   Updated July 6, 2016 at 12:49pm   2 Most recent comment from [deleted]:Hi Alessio,This is very strange, can you please write us your site URL here on comments first? We need to investigate your site and then get back to you if we have possible solution. Sam Embeded video displaying incorrectlyClosed   Aurum   Updated July 6, 2016 at 11:06am   8 Most recent comment from [deleted]:Hi Sam,Glad to hear that :)If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link). ... Blake LayerSlider encountered a problem while it tried to show your slider.Closed   Aurum   Updated July 6, 2016 at 11:04am   2 Most recent comment from [deleted]:Hi Blake,What is the problem there please? Allen megia Menu Settings Closed   Aurum   Updated July 4, 2016 at 6:31pm   2 Most recent comment from [deleted]:Hi Allen,Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer. Luigi Design BrokenClosed   Aurum   Updated July 4, 2016 at 6:30pm   8 Most recent comment from [deleted]:Aurum 2.9.3 is compatible with WooCommerce 2.6.2,Important: After you update the theme please don't forget to go to Appearance > Install Plugins to update all your premium plugins to the latest versi ... Dee product problemsClosed   Aurum   Updated July 4, 2016 at 12:04pm   4 Most recent comment from [deleted]:Hi Dee,Are you using Aurum 2.9.3? You need to update WooCommerce to the version 2.6.2.We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party ... Sachin Install ErrorClosed   Aurum   Updated July 4, 2016 at 11:28am   2 Most recent comment from [deleted]:Hi Sachin,Can you please check if your server meets the recommended PHP configuration limits as follows: max_execution_time 180memory_limit 128Mpost_max_size 64Mupload_max_filesize 64Mmax_inp ... Emily Can't access pagesClosed   Aurum   Updated July 4, 2016 at 11:24am   2 Most recent comment from [deleted]:Hi Emily,  This is happening because you haven't installed the ACF plugins, you need to install them by going to Appearance > Install Plugins. P.S: We usually update those plugins ... TIlo Always shows only one product on mobileClosed   Aurum   Updated July 4, 2016 at 10:43am   6 Most recent comment from [deleted]:Hi Tilo,Very glad to hear that :) deebls display productClosed   Aurum   Updated July 3, 2016 at 7:48pm   11 Most recent comment from [deleted]:You are welcome :) TIlo editing a file in a editing a file in a child themechild themeClosed   Aurum   Updated July 3, 2016 at 4:53pm   6 Most recent comment from [deleted]:Great to hear that it worked for you.If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this ... Paul Product CarouselClosed   Aurum   Updated July 3, 2016 at 4:09pm   2 Most recent comment from [deleted]:Hi Paul,It seems that WooCommerce folder has different name, can you please go to wp-content/plugins/ and check the woocommerce folder name, if there is for example: woocommerce-2.6.2 folder, then re ... Allen Update Closed   Aurum   Updated July 2, 2016 at 7:47am   4 Most recent comment from Allen:you can close the case thanks  Alexander Wassbjer Fatal Error!Closed   Aurum   Updated June 30, 2016 at 9:43pm   6 Most recent comment from Alexander Wassbjer:Okay thanks alot!Very helpful :) Younes Bug - white spaceClosed   Aurum   Updated June 30, 2016 at 2:31pm   2 Most recent comment from Laborator:Hi Younes,This is a problem that occurred in the latest update of WooCommerce and the theme is not compatible with it yet, later today we will release the theme update so stay tuned to get it, that wi ...