Public Tickets
Luciana
Error uploading ThemeClosed
Aurum
Updated July 13, 2016 at 7:27pm
2
Most recent comment from [deleted]:Hi Luciana,You are probably are trying to install the main zip file that you downloaded from themeforest, you must extract that folder first and then you will see aurum.zip, that is the file that you ...
Tilen
Slider questionsClosed
Aurum
Updated July 13, 2016 at 3:54pm
4
Most recent comment from [deleted]:Hi Tilen,1— We don't know for sure what that user has done on that part, maybe he has used Visual Composer or maybe he has used any Visual Composer extra plugin, i can't predict nothing, so it's b ...
Simon Ergas
carousel updateClosed
Aurum
Updated July 13, 2016 at 3:33pm
8
Most recent comment from [deleted]:Yes for sure :) I'm writing this to mark the ticket as read, but you only need to reply on this comment on the 19 Jul and Art will see the ticket and respond to you :)
Claire Lettice
font sizesClosed
Aurum
Updated July 13, 2016 at 1:13pm
6
Most recent comment from [deleted]:Glad to hear that :)
Andreas
Post Grid SettingsClosed
Aurum
Updated July 12, 2016 at 1:40pm
2
Most recent comment from [deleted]:Hi Andreas,You are using an old version of our theme (2.9.2) and the latest version for the moment is (2.9.3), please update your theme first and then the premium plugins too.
The easiest way to ...
Christopher
SubmenuClosed
Aurum
Updated July 12, 2016 at 1:04pm
2
Most recent comment from [deleted]:Hi Christopher,You are using an old version of our theme (2.9.1) and the latest version for the moment is (2.9.3), please update your theme first and then the premium plugins too.
The easiest wa ...
Carlos
H3 inside anchor add to cartClosed
Aurum
Updated July 12, 2016 at 12:59pm
2
Most recent comment from [deleted]:Hi Carlos,Thanks for providing to us that information :)
Onyx
Custom search bar in headerClosed
Aurum
Updated July 11, 2016 at 7:28pm
2
Most recent comment from [deleted]:Ho Onyx,Please be aware as by doing customization if something happens like miss-editing files the responsibility is yours and we wont support you on finding the problem, so we recommend you to use a ...
Andrew
Broken fixes for categories landing pageClosed
Aurum
Updated July 11, 2016 at 4:47pm
6
Most recent comment from [deleted]:Hi Andrew,Your CSS is not being applied because you have made a mistake and forgot to close the bracket, then the entire code below has not been correct. (view large version)I fixed that CSS code for ...
Paul
missing Envato ToolkitClosed
Aurum
Updated July 11, 2016 at 4:09pm
5
Most recent comment from [deleted]:Hi Paul,We have used Envato Toolkit plugin before, but now Envato has deprecated this plugin and has released Envato Toolkit plugin, so when you need to update your theme you can do it from the Env ...
Niko D.
Cart View | Square ThumbnailsClosed
Aurum
Updated July 11, 2016 at 2:49pm
2
Most recent comment from [deleted]:Hi Niko,I'm sorry but this option is not available on WooCommerce.
Zainal
Social NetworkClosed
Aurum
Updated July 11, 2016 at 2:25pm
8
Most recent comment from [deleted]:Hi Zainal,I'm sorry but this option is not available, our social icons are fonts and are made made with code and yours are as images.
nir
mobile menu rtlClosed
Aurum
Updated July 11, 2016 at 2:23pm
4
Most recent comment from [deleted]:Hi Nir,
Can you please add the code below to Custom CSS area.
header.mobile-menu ul.mobile-menu li a {
padding-right: 70px !important;
}
Vanessa
plug-in clashClosed
Aurum
Updated July 11, 2016 at 12:58pm
5
Most recent comment from [deleted]:Hi Vanessa,I just wanted to inform you you that this question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.
Our theme de ...
Claire Lettice
Page widthClosed
Aurum
Updated July 8, 2016 at 2:54pm
4
Most recent comment from [deleted]:Very glad to hear that Claire :)If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link ...