Public Tickets
Inki
Setting to display blog posts in masonry styleClosed
Aurum
Updated September 19, 2017 at 11:58am
2
Most recent comment from [deleted]:Hi Inki,That design is deprecated by Visual Composer, i just wrote on our to-do list that we need to remove the design from the demo.You can use Post Masonry Grid element and that should look like on ...
David Attewell
top menu bar not displayingClosed
Aurum
Updated September 18, 2017 at 8:16am
2
Most recent comment from [deleted]:Hi Dave,
I can see that you already solved this questionIf you still have any question please don't hesitate to create a new ticket.Thanks!
David Attewell
Product not showing in cart / cart page not loadingClosed
Aurum
Updated September 18, 2017 at 7:14am
4
Most recent comment from Laborator:Hi Dave,Glad to hear that you have managed to fix it.Wishing you a great week!
samuelebosoni
Product SubtitleClosed
Aurum
Updated September 18, 2017 at 7:06am
3
Most recent comment from Laborator:Hi there,Unfortunately there isn't any option for this in the theme options, you can only have a category link show underneath the product name.
samuelebosoni
WISHLISTClosed
Aurum
Updated September 18, 2017 at 6:58am
2
Most recent comment from [deleted]:Hi Samuel,1— You can find available options for your wishlist on your Wordpress Dashboard > Yith Plugins > Wishlist.2— Can you please try to be very specific about the question and explain it more ...
likestyler
Unfortunatlely the template is not fully responsiveClosed
Aurum
Updated September 18, 2017 at 6:54am
2
Most recent comment from [deleted]:Hi Daniela,We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if ...
Savast
I cant see add to cart buttonClosed
Aurum
Updated September 14, 2017 at 7:33am
21
Most recent comment from Laborator:Hi there,
With Aurum you will get a free copy of LayerSlider, this copy does not include support for the plugin, auto-plugin updates and premium pre-made sliders. Plugin updates will be included on ...
redkay11
Shape of Badges in Mobile VersionClosed
Aurum
Updated September 14, 2017 at 6:45am
6
Most recent comment from [deleted]:Hi Redwan,Thank youHave a great day!Will set this ticket as solved from here.
FreedomNetworking
Okay to manually update LayerSlider to v.6.5.8?Closed
Aurum
Updated September 7, 2017 at 1:58pm
2
Most recent comment from [deleted]:Hi Don,You can update to Layer Slider 6.5.8 if you have purchased their product. Just disable and delete Layer Slider from your plugins section then install your copy.
Joymark
product id removal and price of item not showingClosed
Aurum
Updated September 7, 2017 at 12:28pm
2
Most recent comment from Laborator:Hi there,1. To remove it you will have to add this extra CSS to the Custom CSS area:
.product_meta span:first-child {
display: none !important;
}
2. If the price goes away it means you will hav ...
samuelebosoni
Problem with Page TitleClosed
Aurum
Updated September 6, 2017 at 10:37am
7
Most recent comment from [deleted]:Hi samuelebosoni,Glad to hear thatP.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from Laborator in ...
wainwrightjewel
Font sizeClosed
Aurum
Updated September 6, 2017 at 7:19am
2
Most recent comment from [deleted]:Hi Dave,Theme uses standard sizes and for the moment there is not any area to change the font sizes. You can change the font-sizes with CSS.Example: http://drops.laborator.co/9MviLq
Davide Balconi
Checkout problemsClosed
Aurum
Updated September 5, 2017 at 8:18am
2
Most recent comment from [deleted]:Hi Davide,We don't have this issue on our theme a you can see: http://drops.laborator.co/Jd0KIo. Also we haven't received any complain about this problem by any user and it should work to you too. Can ...
Robin Lycka
Variable product - text inputClosed
Aurum
Updated September 5, 2017 at 8:02am
4
Most recent comment from Laborator:Hi Robin,This plugin is not officially supported by the theme, it may work out but it also may have problems so before purchasing it you should be aware of this.Regarding it's functionality you can a ...
DAVIE
Spacing around logoClosed
Aurum
Updated September 5, 2017 at 6:53am
6
Most recent comment from [deleted]:Hi Davie,Don't worry, we reply to tickets every day so any of our support agents will reply to your ticket soon to.Please be patient.