Public Tickets
likestyler
Unfortunatlely the template is not fully responsiveClosed
Aurum
Updated September 18, 2017 at 6:54am
2
Most recent comment from [deleted]:Hi Daniela,We don't have this issue on our theme, and it should work to you too. Can you please disable all your third-party plugins (plugins that don't come with our theme) one by one, and check if ...
Savast
I cant see add to cart buttonClosed
Aurum
Updated September 14, 2017 at 7:33am
21
Most recent comment from Laborator:Hi there,
With Aurum you will get a free copy of LayerSlider, this copy does not include support for the plugin, auto-plugin updates and premium pre-made sliders. Plugin updates will be included on ...
redkay11
Shape of Badges in Mobile VersionClosed
Aurum
Updated September 14, 2017 at 6:45am
6
Most recent comment from [deleted]:Hi Redwan,Thank youHave a great day!Will set this ticket as solved from here.
FreedomNetworking
Okay to manually update LayerSlider to v.6.5.8?Closed
Aurum
Updated September 7, 2017 at 1:58pm
2
Most recent comment from [deleted]:Hi Don,You can update to Layer Slider 6.5.8 if you have purchased their product. Just disable and delete Layer Slider from your plugins section then install your copy.
Joymark
product id removal and price of item not showingClosed
Aurum
Updated September 7, 2017 at 12:28pm
2
Most recent comment from Laborator:Hi there,1. To remove it you will have to add this extra CSS to the Custom CSS area:
.product_meta span:first-child {
display: none !important;
}
2. If the price goes away it means you will hav ...
samuelebosoni
Problem with Page TitleClosed
Aurum
Updated September 6, 2017 at 10:37am
7
Most recent comment from [deleted]:Hi samuelebosoni,Glad to hear thatP.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from Laborator in ...
wainwrightjewel
Font sizeClosed
Aurum
Updated September 6, 2017 at 7:19am
2
Most recent comment from [deleted]:Hi Dave,Theme uses standard sizes and for the moment there is not any area to change the font sizes. You can change the font-sizes with CSS.Example: http://drops.laborator.co/9MviLq
Davide Balconi
Checkout problemsClosed
Aurum
Updated September 5, 2017 at 8:18am
2
Most recent comment from [deleted]:Hi Davide,We don't have this issue on our theme a you can see: http://drops.laborator.co/Jd0KIo. Also we haven't received any complain about this problem by any user and it should work to you too. Can ...
Robin Lycka
Variable product - text inputClosed
Aurum
Updated September 5, 2017 at 8:02am
4
Most recent comment from Laborator:Hi Robin,This plugin is not officially supported by the theme, it may work out but it also may have problems so before purchasing it you should be aware of this.Regarding it's functionality you can a ...
DAVIE
Spacing around logoClosed
Aurum
Updated September 5, 2017 at 6:53am
6
Most recent comment from [deleted]:Hi Davie,Don't worry, we reply to tickets every day so any of our support agents will reply to your ticket soon to.Please be patient.
Benoblog
Breadcrumb alignmentClosed
Aurum
Updated September 4, 2017 at 7:47am
4
Most recent comment from Laborator:You're welcome,P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link). A huge tha ...
mcshizney
opening a link image with lightboxClosed
Aurum
Updated September 4, 2017 at 6:53am
6
Most recent comment from Laborator:Hi there,
Can you tell me on which post is the link of the Size Chart so we can see it live?
samuelebosoni
Mp Contact PageClosed
Aurum
Updated September 4, 2017 at 5:15am
3
Most recent comment from [deleted]:Hi there,
One of the required theme plugins "ACF - Field Type: Repeater" was not activated on your site. I activated it for you and now you can change the coordinates.
Kwells1979
Hide product share options on mobileClosed
Aurum
Updated September 4, 2017 at 5:05am
2
Most recent comment from [deleted]:Hi Kwells1979,This is a customization question and support doesn't offer customization services as we wrote on our support homepage. I will try to help you this time thoughThey should work fine on al ...
redkay11
Footer Widget AlignmentClosed
Aurum
Updated September 4, 2017 at 4:52am
4
Most recent comment from [deleted]:Hi Redwan,I'm glad to hear thatWill set this ticket as solved from here.