Public Tickets
Guidedent
Page WidthClosed
Aurum
Updated January 3, 2018 at 8:05am
2
Most recent comment from [deleted]:Hi Guidedent,Sorry but this option is not available on our theme. You can do that only if you add a CSS code on the Custom CSS area.P.S: That is happening because some elements (some rows) are selec ...
Gasparemy
Change colorsClosed
Aurum
Updated January 3, 2018 at 7:57am
4
Most recent comment from [deleted]:You're welcome GasparemyWe are now back at work after the holidays and regarding your further questions, kindly open a new ticket and post your request so it will be helpful for the other users to ta ...
MarioDieX
Can't choose template - FAQ PageClosed
Aurum
Updated December 29, 2017 at 8:18pm
7
Most recent comment from [deleted]:Glad to hear that.Have a great weekend!
David Attewell
Error LogsClosed
Aurum
Updated December 19, 2017 at 10:55am
3
Most recent comment from David Attewell:Hi Ylli,Ah apologies. I have just disabled the plugin.Thanks,Dave
Summy
Logo not in centerClosed
Aurum
Updated December 18, 2017 at 7:42am
2
Most recent comment from [deleted]:Hi Otto,
Sorry for the late response.
Please add the code below to your Custom CSS area:
menu.logo-is-centered .header-links, header.site-header .header-menu.logo-is-centered .main-menu {
...
Clive Sheppard
Hide New Products & Top RatedClosed
Aurum
Updated December 13, 2017 at 7:31am
6
Most recent comment from [deleted]:Glad to hear that.
Will set this ticket as solved from here.
nina2222
Size of picturesClosed
Aurum
Updated December 11, 2017 at 9:03am
2
Most recent comment from Laborator:Hi Corinna,Go to Laborator > Theme Options and select the Shop Settings tab on the left options, then set the thumbnail size to large, like in the hihglighted area, click Save All Changes and your i ...
Clive Sheppard
Active Page NumberClosed
Aurum
Updated December 8, 2017 at 9:33am
4
Most recent comment from [deleted]:Hi Clive,Thank you very much for your wishWill set this ticket as solved from here.
Savio
Problem to reset passwordClosed
Aurum
Updated December 8, 2017 at 8:54am
12
Most recent comment from [deleted]:Hi Savio,It is really confusing, I do understand your position on this point and just like you are now, I have multiple cases that I have this kind of responsibility, so I am really trying to help you ...
makovane
Missing tax on Featured ProductsClosed
Aurum
Updated December 7, 2017 at 3:26pm
2
Most recent comment from [deleted]:Hi makovane,
Sorry for the late response.
Can you please share your Wordpress and FTP credentials here, because I need to login to your site and test this issue.To include your credentials click I ...
LittleWarblers
LayerSlider WP PluginClosed
Aurum
Updated December 4, 2017 at 8:19am
2
Most recent comment from [deleted]:Hi Christy,Please just go to Appearance > Install Plugins to update premium plugins to the latest version that is available on our latest theme update.Thanks!
tnt-graphics
Translate a visual composer post gird buttonClosed
Aurum
Updated December 1, 2017 at 8:12am
2
Most recent comment from Laborator:Hi there,Can you please share your site URL and credentials here, because we need to login to your site and see this issue live. Your information is safe (private) in this thread.To include your crede ...
popescuconstantin
Some help with the headerClosed
Aurum
Updated November 30, 2017 at 7:46am
2
Most recent comment from [deleted]:Hi,I have removed the CSS that was adding 40px above and below the logo in Custom CSS: (view large version)And now the header height is 40 pixels smaller: (view large version)
bmrg
no check out??Closed
Aurum
Updated November 28, 2017 at 3:55pm
3
Most recent comment from [deleted]:Hi Bernardo,Glad to hear thatHave a great day!
Andrew
Checkout PageClosed
Aurum
Updated November 27, 2017 at 1:54pm
2
Most recent comment from [deleted]:Hi Andrew,Cart and Checkout pages are as we have made on our demos, so you could have seen them before purchasing the theme. For the moment we don't plan to change layout of those pages because that ...