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Public Tickets

tujlaky Uber menuClosed   Aurum   Updated March 19, 2018 at 9:18am   2 Most recent comment from Laborator:Hi Tibor,The UberMenu won't let you export/import the menus and that is a pain in the ass since we had to do it many times for ourselves and for that I have recorded a video guide which you can follow ... loivuong Missing star in review at footerClosed   Aurum   Updated March 19, 2018 at 8:42am   2 Most recent comment from [deleted]:Hi loivuong,That is happening because you are using WooCommerce 3.3. Currently our theme doesn't offer support for WooCommerce 3.3 but we will release an update this monthMore info here.Have a great ... bartvinckier Design optionClosed   Aurum   Updated March 16, 2018 at 9:59am   8 Most recent comment from Laborator:Hi Bart,1. If the new site is within the same domain or brand then there is no need for a new license, but if it is not related to the previous brand then a new license is needed.2. Please follow thi ... swedenaskari Outdated templatesClosed   Aurum   Updated March 14, 2018 at 12:00pm   2 Most recent comment from [deleted]:Hi there, This is happening because the latest version of Aurum doesn't support the latest release of WooCommerce 3.3. We will update the theme after two weeks to fully support WooCommerce 3.3.x. ... David Attewell Blurry Thumbnails since updateClosed   Aurum   Updated March 12, 2018 at 3:04pm   4 Most recent comment from Laborator:Happy to hear that David Maja HelpClosed   Aurum   Updated March 12, 2018 at 10:12am   25 Most recent comment from Laborator:Hi Maja,With all these customization requests you have gone far beyond what's included in the support subscription a user gets when purchasing a theme. The help includes setting up the theme and help ... nicofrenchy background imageClosed   Aurum   Updated March 8, 2018 at 1:00pm   2 Most recent comment from Laborator:Hi again,You have created another ticket for the same issue which has already been replied, so please do not create a double ticket.I will set this one as closed. nicofrenchy center pageClosed   Aurum   Updated March 7, 2018 at 8:27am   2 Most recent comment from [deleted]:Hi there,We have started to work on Aurum update that will support WooCommerce 3.3.x.Please read Outdated copies of some WooCommerce template files. nicofrenchy Enlarge image home pageClosed   Aurum   Updated March 6, 2018 at 8:19am   2 Most recent comment from Laborator:Hi there,You need to install LayerSlider and create a slider, then add it to the homepage to make the slider full-width.To install the slider go to Appearance > Install Plugins install the LayerSlid ... miltos447 Custom colors - WoocommerceClosed   Aurum   Updated March 5, 2018 at 2:42pm   2 Most recent comment from Laborator:Hi Miltos,We do not recommend updating to WooCommerce 3.3 since the update is not ready yet.Until then you can rollback and install WooCommerce 3.2.6 with the method that we wrote on this article.Ho ... Colorist Product carousel build query brokenClosed   Aurum   Updated February 26, 2018 at 9:59am   2 Most recent comment from Laborator:Hi Colorist,The issue is with WPBakery Page Builder and the field where you should add these tags is Taxonomies, please read this article for more information on this. ssanchez_romero Customer LoginClosed   Aurum   Updated February 26, 2018 at 9:15am   6 Most recent comment from [deleted]:Hi there,This problem can be related because you are using WooCommerce 3.3 and the theme doesn't fully support WooCommerce 3.3 for the moment. We will begin to work on a theme update that will support ... Guidedent Blurry Product ImagesClosed   Aurum   Updated February 22, 2018 at 1:51pm   6 Most recent comment from [deleted]:Hi Guidedent,Glad to hear thatP.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from Laborator in adv ... andreacouvert Featured ImageClosed   Aurum   Updated February 21, 2018 at 1:56pm   2 Most recent comment from [deleted]:Hi Andrea,This is a customization question and support doesn't offer customization services as we wrote on our support homepage and on this area. I will try to help you this time thoughThat is not po ... ssanchez_romero Background imageClosed   Aurum   Updated February 21, 2018 at 12:17pm   3 Most recent comment from [deleted]:Glad to hear that!P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from Laborator in advance! Will s ...