Public Tickets
David Attewell
Blurry Thumbnails since updateClosed
Aurum
Updated March 12, 2018 at 3:04pm
4
Most recent comment from Laborator:Happy to hear that David
Maja
HelpClosed
Aurum
Updated March 12, 2018 at 10:12am
25
Most recent comment from Laborator:Hi Maja,With all these customization requests you have gone far beyond what's included in the support subscription a user gets when purchasing a theme. The help includes setting up the theme and help ...
nicofrenchy
background imageClosed
Aurum
Updated March 8, 2018 at 1:00pm
2
Most recent comment from Laborator:Hi again,You have created another ticket for the same issue which has already been replied, so please do not create a double ticket.I will set this one as closed.
nicofrenchy
center pageClosed
Aurum
Updated March 7, 2018 at 8:27am
2
Most recent comment from [deleted]:Hi there,We have started to work on Aurum update that will support WooCommerce 3.3.x.Please read Outdated copies of some WooCommerce template files.
nicofrenchy
Enlarge image home pageClosed
Aurum
Updated March 6, 2018 at 8:19am
2
Most recent comment from Laborator:Hi there,You need to install LayerSlider and create a slider, then add it to the homepage to make the slider full-width.To install the slider go to Appearance > Install Plugins install the LayerSlid ...
miltos447
Custom colors - WoocommerceClosed
Aurum
Updated March 5, 2018 at 2:42pm
2
Most recent comment from Laborator:Hi Miltos,We do not recommend updating to WooCommerce 3.3 since the update is not ready yet.Until then you can rollback and install WooCommerce 3.2.6 with the method that we wrote on this article.Ho ...
Colorist
Product carousel build query brokenClosed
Aurum
Updated February 26, 2018 at 9:59am
2
Most recent comment from Laborator:Hi Colorist,The issue is with WPBakery Page Builder and the field where you should add these tags is Taxonomies, please read this article for more information on this.
ssanchez_romero
Customer LoginClosed
Aurum
Updated February 26, 2018 at 9:15am
6
Most recent comment from [deleted]:Hi there,This problem can be related because you are using WooCommerce 3.3 and the theme doesn't fully support WooCommerce 3.3 for the moment. We will begin to work on a theme update that will support ...
Guidedent
Blurry Product ImagesClosed
Aurum
Updated February 22, 2018 at 1:51pm
6
Most recent comment from [deleted]:Hi Guidedent,Glad to hear thatP.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from Laborator in adv ...
andreacouvert
Featured ImageClosed
Aurum
Updated February 21, 2018 at 1:56pm
2
Most recent comment from [deleted]:Hi Andrea,This is a customization question and support doesn't offer customization services as we wrote on our support homepage and on this area. I will try to help you this time thoughThat is not po ...
ssanchez_romero
Background imageClosed
Aurum
Updated February 21, 2018 at 12:17pm
3
Most recent comment from [deleted]:Glad to hear that!P.S: If you like our theme, it would help us a lot if you could give us a five-star rating on Themeforest from your Downloads tab. A huge thank you from Laborator in advance!
Will s ...
ssanchez_romero
Style navClosed
Aurum
Updated February 20, 2018 at 2:33pm
3
Most recent comment from ssanchez_romero:Ok, thanks!
caffeineandgasoline
shop footer widgetClosed
Aurum
Updated February 19, 2018 at 10:19am
5
Most recent comment from caffeineandgasoline:Hi Art,
Okay, great. Thank you very much Art. Have a nice day!
Kind regards
Alex
agenciaevidence
Brands Menu It's goneClosed
Aurum
Updated February 19, 2018 at 8:44am
6
Most recent comment from [deleted]:Hi there,This is not happening to me even that the WPBakery plugin is active, for more please see this video https://d.pr/v/LskFnp.Thanks!
thscreative
Using WPbakery to show products using custom taxonomy termClosed
Aurum
Updated February 12, 2018 at 3:50pm
4
Most recent comment from [deleted]:Hi thscreative,I think that this is possible. For more info please see this video that i recorded for you https://d.pr/v/W7fX32+I will include some useful articles for the WooCommerce plugins, those ...