Public Tickets
eliskacin
portfolio page still dublicates !!!Closed
Kalium 3
Updated February 25, 2019 at 5:56pm
2
Most recent comment from Laborator:This is a double ticket so I will close it, you have submitted this ticket only 2 hours after submitting the original ticket.
mdcg
Categories PortfolioClosed
Kalium 3
Updated February 25, 2019 at 5:21pm
9
Most recent comment from Laborator:Hi Michael,That's because you have added the menu items under Appearance > Menus as Product Categories, but using that function the portfolio filter won't work properly, so I would advise you to remo ...
Gerard
Embed self hosted videoClosed
Kalium 3
Updated February 25, 2019 at 9:57am
2
Most recent comment from Laborator:Hi Gerard,In which page have you tried to embed a hosted video, can you please give us more information so we can check it live.
spired
Outlining Video Portfolio postClosed
Kalium 3
Updated February 25, 2019 at 9:18am
2
Most recent comment from Laborator:Hi Jelle,In your admin panel go and edit this item, then scroll down to Parameters and Options, select the Side Portfolio tab and untick the Stick Photos to Top, that's why they stick to the top an ...
lottie444
Parameters and Options area not workingClosed
Kalium 3
Updated February 25, 2019 at 9:16am
4
Most recent comment from Laborator:Hi there,We have blocked the ACF update since it is causing some problems with the current theme version, so that's why you cannot update it until we release a new theme update.
VerwerftJ
footer backgroundClosed
Kalium 3
Updated February 25, 2019 at 9:09am
4
Most recent comment from Laborator:Hi Johan,The footer background is an image set in the Custom CSS, so to change it go to Custom CSS and scroll down to line 376 and change the path of the image here:
background: url(https://demo.kal ...
odko1010
Error on update pluginClosed
Kalium 3
Updated February 25, 2019 at 9:03am
4
Most recent comment from Laborator:Hi there,We have blocked the ACF update since it is causing some problems with the current theme version, so that's why you cannot update it until we release a new theme update.
Minnoe
displaying product categoryClosed
Kalium 3
Updated February 24, 2019 at 12:43pm
2
Most recent comment from Laborator:I have replied to your other ticket, I am sorry for the late reply but the other team members are in vacation and I have to take care of all the tickets on my own so it is taking more time than usua ...
MarcoEsse
Installatiion failedClosed
Kalium 3
Updated February 24, 2019 at 12:01pm
3
Most recent comment from Laborator:Happy to hear that, have a great weekend!
eduardcoumans
Deactivate licencClosed
Kalium 3
Updated February 24, 2019 at 10:07am
4
Most recent comment from Laborator:Hi there,I have reset the license, next time please create your own ticket instead of replying to another ticket or write us an e-mail directly.P.S: If you still see the old domain on your Product Act ...
nickep1234
Infected PHP filesClosed
Kalium 3
Updated February 24, 2019 at 10:00am
2
Most recent comment from Laborator:Hi there,Our theme doesn't include any malicious code otherwise Envato/ThemeForest would delete it from their page.
Have you installed any nulled (illegal) theme or a plugin please because I saw some ...
leonievanderlaan
bad translationClosed
Kalium 3
Updated February 22, 2019 at 7:20pm
4
Most recent comment from [deleted]:Hi Leonie,Thanks for this suggestion, we will ceck this again and it this is correct then we will fix this work in the next theme update.Have a great day!
Marijke
Removing header menu?Closed
Kalium 3
Updated February 22, 2019 at 7:16pm
4
Most recent comment from [deleted]:I’m happy to hear that it workedI wish you a great weekend!P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab.A huge than ...
standiers
WP Bakery Page Builder only working for Admin usersClosed
Kalium 3
Updated February 22, 2019 at 7:14pm
6
Most recent comment from [deleted]:Hi Stan,I’m happy to hear thatJust keep your theme always updated and read theme changelog.Have a great day!
Peter
Edit Portfolio Archive PageClosed
Kalium 3
Updated February 22, 2019 at 10:08am
4
Most recent comment from Laborator:Hi Peter,Are you sure you have copied the whole code? I have added the code again here so you can try this one. I can't give you a proper answer if it works or not as Arlind (our programmer) is curre ...