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Public Tickets

VerwerftJ footer backgroundClosed   Kalium 3   Updated February 25, 2019 at 9:09am   4 Most recent comment from Laborator:Hi Johan,The footer background is an image set in the Custom CSS, so to change it go to Custom CSS and scroll down to line 376 and change the path of the image here: background: url(https://demo.kal ... odko1010 Error on update pluginClosed   Kalium 3   Updated February 25, 2019 at 9:03am   4 Most recent comment from Laborator:Hi there,We have blocked the ACF update since it is causing some problems with the current theme version, so that's why you cannot update it until we release a new theme update. Minnoe displaying product categoryClosed   Kalium 3   Updated February 24, 2019 at 12:43pm   2 Most recent comment from Laborator:I have replied to your other ticket, I am sorry for the late reply but the other team members are in vacation and I have to take care of all the tickets on my own so it is taking more time than usua ... MarcoEsse Installatiion failedClosed   Kalium 3   Updated February 24, 2019 at 12:01pm   3 Most recent comment from Laborator:Happy to hear that, have a great weekend! eduardcoumans Deactivate licencClosed   Kalium 3   Updated February 24, 2019 at 10:07am   4 Most recent comment from Laborator:Hi there,I have reset the license, next time please create your own ticket instead of replying to another ticket or write us an e-mail directly.P.S: If you still see the old domain on your Product Act ... nickep1234 Infected PHP filesClosed   Kalium 3   Updated February 24, 2019 at 10:00am   2 Most recent comment from Laborator:Hi there,Our theme doesn't include any malicious code otherwise Envato/ThemeForest would delete it from their page. Have you installed any nulled (illegal) theme or a plugin please because I saw some ... leonievanderlaan bad translationClosed   Kalium 3   Updated February 22, 2019 at 7:20pm   4 Most recent comment from [deleted]:Hi Leonie,Thanks for this suggestion, we will ceck this again and it this is correct then we will fix this work in the next theme update.Have a great day! Marijke Removing header menu?Closed   Kalium 3   Updated February 22, 2019 at 7:16pm   4 Most recent comment from [deleted]:I’m happy to hear that it workedI wish you a great weekend!P.S: If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab.A huge than ... standiers WP Bakery Page Builder only working for Admin usersClosed   Kalium 3   Updated February 22, 2019 at 7:14pm   6 Most recent comment from [deleted]:Hi Stan,I’m happy to hear thatJust keep your theme always updated and read theme changelog.Have a great day! Peter Edit Portfolio Archive PageClosed   Kalium 3   Updated February 22, 2019 at 10:08am   4 Most recent comment from Laborator:Hi Peter,Are you sure you have copied the whole code? I have added the code again here so you can try this one. I can't give you a proper answer if it works or not as Arlind (our programmer) is curre ... Luigiderson Go top top function doesn't work properlyClosed   Kalium 3   Updated February 22, 2019 at 9:32am   4 Most recent comment from Laborator:Hi Luigi, I have removed the CSS completely and the scroll works normally and smoothly, I have attached a video even though it lags a little bit but in reality the scroll to top works smoothly and the ... Peter Activation and homepageClosed   Kalium 3   Updated February 21, 2019 at 10:03am   2 Most recent comment from Laborator:Hi Pete,Activating the theme in sub-domains will not be a problem, as explained in theme documentation but if you have any problem with the activation in the original domain don't hesitate to write u ... cschwarzer Portfolio Page - Custom Query does not workClosed   Kalium 3   Updated February 21, 2019 at 9:32am   3 Most recent comment from Laborator:Hi Jörn,The reason why it did not work is because you have set the Custom portfolio item URL prefix to galerie and the test page which you were testing has the same slug, the Portfolio Post Type w ... stonedcrystals Editing Product Imagery No Longer WorksClosed   Kalium 3   Updated February 21, 2019 at 9:18am   7 Most recent comment from stonedcrystals:Hi Art, Thanks for following up on this. To improve the experience next time I will also provide a staging server that you can troubleshoot without affecting production. Kind Regards, Jeremy  Gerard Make my webpage visible to some peopleClosed   Kalium 3   Updated February 20, 2019 at 9:24pm   4 Most recent comment from [deleted]:Glad to hear that!I don't know any for the moment but you have alternatives, so you just need to do a small research Will set this ticket as solved from here.