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  Public Ticket #1887260
WP Bakery Page Builder only working for Admin users
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Comments

  •  2
    standiers started the conversation

    Hello,

    I experience a strange behaviour from WP Bakery Page Builder, for all users except Admin. 

    For those users, the backend page builder doesn't load and displays incorrectly in Wordpress. The only way to have it to work is to log in as Admin, which is creating issues for my clients.

    Note: I have Gutenberg disabled, and Classic Editor plugin activated.

    This issue was discussed here: https://laborator.ticksy.com//ticket/1762787

    And I believe Arlind got in touch with WP Bakery here: https://codecanyon.net/comments/20736049

    Would it be something we can push to fix, as it seems to be in the works for over 3 months. Thank you for your help and guidance.

    Stan

    Attached files:  as admin.png
      as shop manager.png

  •  1,341
    Ylli replied

    Hi Stan,

    Can you please share your Wordpress credentials because I need to login to your site and test this issue. Your information is safe here (private) in this thread.

    To include your credentials click Insert Credentials button in editor toolbar. (See how)

    Thanks!

    Kind regards,
    Ylli


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  •   standiers replied privately
  •  1,341
    Ylli replied

    Hi Stan,

    Please check those options of the WPBakery Page Builder plugin first (see video).

    My team mate (Arlind) can help you with this question, but he is not in the office until 18 February. When Arlind comes back, just reply to this thread and you will make sure he will see your comment.

    Thanks for your understanding!

    Kind regards,
    Ylli


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  •  2
    standiers replied

    Hi,

    Thank you for the video, yes I was aware of the role settings and played around with them before sending the request. Turns out, the latest WP Bakery Update (ver.5.7) fixed the issue. I am now able to give access to the page builder to other users than Admin. 

    Anyone facing the same issue should try updating to the latest version.

    Thank you for your help.

    Stan

  •  1,341
    Ylli replied

    Hi Stan,

    I’m happy to hear thatsmile.png

    Just keep your theme always updated and read theme changelog.

    Have a great day!

    Kind regards,
    Ylli


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