Public Tickets
Alexander Wassbjer
Translate new my account pageClosed
Aurum
Updated November 14, 2016 at 2:28am
12
Most recent comment from Laborator:Hi Alexander,Please open a new ticket for your issue, this ticket is marked as closed!
Malte Romainczyk
Installation via upload / wordpress errorClosed
Kalium 3
Updated November 14, 2016 at 2:25am
2
Most recent comment from Laborator:Hi Mr. Romainczyk,
Have you followed all the instructions as they are described here:http://documentation.laborator.co/kb/kalium/getting-started-kalium/installation-7/
technikklinik
Sidebar has not ShowingClosed
Aurum
Updated November 14, 2016 at 1:40am
2
Most recent comment from Laborator:Hi there,If you want to show the sidebar inside the product page, then this is not supported by the theme but if it's not showing on the shop page then we will need to check it by providing us your si ...
SaltyPaper
LightboxClosed
Kalium 3
Updated November 11, 2016 at 1:19pm
2
Most recent comment from [deleted]:Hi SaltyPaper,
1— You are using an old version of our theme 1.9.5 , the latest version for the moment is 1.9.5.1, please update your theme first and then the premium plugins too.
The easiest w ...
Liliane
Form SendingClosed
Kalium 3
Updated November 11, 2016 at 1:11pm
6
Most recent comment from [deleted]:Hi Lili,The Contact Form fix can be applied this way (it won't happen in the future version of Kalium):Download this file and replace it in this directory (of the theme): /assets/jsAs for the problem ...
Till Erdmenger
font-size in widgetsClosed
Kalium 3
Updated November 11, 2016 at 1:10pm
8
Most recent comment from Laborator:Hi Till,Glad to hear that it worked, if you have further problems with the text size you can write them here as I will leave the ticket open, but if you have any other issue please open a new ticketHa ...
Quintin
Responsiveness Closed
Oxygen
Updated November 11, 2016 at 1:02pm
2
Most recent comment from Laborator:Hi Quintin,As you can see, your support has already expired 4 months ago, to get support from our support center please renew your support subscription.
tyriades
font size, red tag priceClosed
Aurum
Updated November 11, 2016 at 12:25pm
6
Most recent comment from Laborator:Hi there,There is no inline CSS, we never add inline CSS and also Envato does not allow any theme with inline CSS, it's one of the main rules.I gave you the CSS for it, it will replace the other !im ...
angeliqueamelie
Portfolio LightboxClosed
Kalium 3
Updated November 11, 2016 at 12:10pm
3
Most recent comment from Laborator:Hi Angelique,I will mark this ticket as closed then.
elizabeth
Unable to upload portfolo item imagesClosed
Updated November 11, 2016 at 12:01pm
4
Most recent comment from [deleted]:Hi Liliane,I fixed the issue for you. Can you please check it.Regarding your further questions; kindly open a new ticket and post your request so it will be helpful for the other users to take advant ...
motiv_studio
Problem Updating LayerSlider WP 6.0.3Closed
Kalium 3
Updated November 11, 2016 at 11:57am
11
Most recent comment from [deleted]:Hi @angeliqueamelie,Can you please open a new ticket requesting the last update of Layer Slider and we will privately send you the link.
Kiya
ACFClosed
Aurum
Updated November 11, 2016 at 11:56am
12
Most recent comment from Laborator:Hi Kiya,As I see your site doesn't have Aurum enabled in your site.
Jamie
NavigationClosed
Kalium 3
Updated November 11, 2016 at 11:52am
11
Most recent comment from [deleted]:Hi Jamie,Glad to hear that!Have a great weekend.
motiv_studio
404 Page - Weird Text BugClosed
Kalium 3
Updated November 10, 2016 at 8:33pm
6
Most recent comment from motiv_studio:Okay thank you. I will try it out.
JOnathan
2 products per row mobileClosed
Aurum
Updated November 10, 2016 at 1:38pm
6
Most recent comment from [deleted]:It would take no more than 1-2 minutes.Please go to Updates on your Wordpress, and from there you can update the theme. Because if you update from the plugin directly the process can stuck sometimes ...