Public Tickets
johncasado
website crashClosed
Kalium 3
Updated May 29, 2020 at 7:19am
2
Most recent comment from Laborator:Hi there,
Can you please explain more how did this error occur and when, while trying to do any change or update or when? Also please include the login credentials (WP + FTP)
AcuityL
Using WPBakery Post Grid to bring in specific productClosed
Aurum
Updated May 28, 2020 at 4:18pm
3
Most recent comment from AcuityL:Thank you for confirming this bug. The video you provided for documentation is very helpful. Hopefully we'll all see a fix for this in the near future. In the meantime, for anyone looking for a ...
janpeter6
Customise portfolio snippetClosed
Kalium 3
Updated May 28, 2020 at 1:37pm
2
Most recent comment from [deleted]:Hi janpeter6,This text must be coming from the Wordpress dashboard > Appearance > Widgets area.See video: https://d.pr/v/wxcPlsThanks!
emmabaker
Video on Mobile deviceClosed
Kalium 3
Updated May 28, 2020 at 1:23pm
2
Most recent comment from [deleted]:Hi Jess,You are using an old version of our theme 2.9.4, the latest version for the moment is 3.0.1 (read release notes), please update your theme first and then the premium plugins too.
After you ...
signaletic
Mobile MenuClosed
Kalium 3
Updated May 28, 2020 at 1:13pm
4
Most recent comment from [deleted]:Hi signaletic,I have applied the new skin generator file for you and regenerated skin colors and now menu inherits properly skin colors: (view large image)If you don't see the change immediately ...
Anna Choi
Add to cart not showing (Urgent)Closed
Kalium 3
Updated May 28, 2020 at 8:07am
2
Most recent comment from [deleted]:Hi Anna,You probably have activated Catalog Mode (see video). If not, then we don't have this issue on our theme, and it should work for you too. Can you please disable all your third-party plu ...
ep
Shop page product displayClosed
Kalium 3
Updated May 28, 2020 at 8:01am
8
Most recent comment from [deleted]:Hi ep,Happy to hear thatI wish you have an amazing day!
Bernhard Jobst
Sticky Header + Scrollable ClassClosed
Kalium 3
Updated May 27, 2020 at 2:47pm
6
Most recent comment from [deleted]:Hi Bernand,Happy to hear that!Yes it will be fixed in the theme update too.Have a great day!
SoesIT
TplsClosed
Kalium 3
Updated May 27, 2020 at 2:43pm
2
Most recent comment from [deleted]:Hi SoesIT,We have moved some of the files in the /templates folder to better organise them in the new template structure, and gradually we will move all the other files from the /tpls folder to /temp ...
Santiago Monsoriu
sliderClosed
Kalium 3
Updated May 27, 2020 at 2:32pm
16
Most recent comment from Laborator:Hi Santiago,I tested your site on my iPad simulator through Mac: (view large version)And it seems to work properly, the slider is switching to the next and previous fine. Regarding the TV which you h ...
katherinemasters
The search optionClosed
Kalium 3
Updated May 27, 2020 at 2:26pm
3
Most recent comment from katherinemasters:Brilliant, thanks so much! I think that's the site. A big thank you to you and Art for all your help.K
katherinemasters
URL visualisation in communicationClosed
Kalium 3
Updated May 27, 2020 at 2:21pm
3
Most recent comment from katherinemasters:perfect, thanks so much Art!
usinarq
Projects-page pixeled imagesClosed
Kalium 3
Updated May 27, 2020 at 1:51pm
4
Most recent comment from [deleted]:Hi Darío,Happy to hear thatHave a great day!
xavierpuertes
Mobile menu position (x)Closed
Kalium 3
Updated May 27, 2020 at 1:50pm
8
Most recent comment from [deleted]:I'm very happy to hear that everything is great nowAnd, thanks you in advance for your rating.
casparsiebel
Show regular filters on mobileClosed
Kalium 3
Updated May 27, 2020 at 11:47am
4
Most recent comment from Laborator:Hi Caspar,The filter which you are using is a WPBakery Page Builder element and not the theme filter so the theme does not interfere with the plugin filter and we cannot do anything about it.