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Public Tickets

Rebekka Google mapClosed   Oxygen   Updated August 17, 2016 at 4:46pm   16 Most recent comment from [deleted]:Hi Ehsan and Scott, please open a new ticket and we will be able to reply you there.Thanks for your understanding! Halley Pictures not Loading in SafariClosed   Oxygen   Updated August 16, 2016 at 1:39pm   11 Most recent comment from [deleted]:Hi Halley, Glad to hear that :) If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open ... Walid HTTP 500 ERRORClosed   Oxygen   Updated August 15, 2016 at 11:54am   2 Most recent comment from [deleted]:Hi Walid,Can you please share your FTP credentials here, because I need to login to your site and test this issue. Your information is safe here (private) in this thread.Make sure to choose "Private R ... Pic Google Maps API not working on contact us setting pageClosed   Oxygen   Updated August 15, 2016 at 11:53am   2 Most recent comment from [deleted]:Hi Pic,Can you please download this file and replace it in this directory (of the theme): /incThis should fix the issue! Mary Put an image on shop page & icons on my account page.Closed   Oxygen   Updated August 15, 2016 at 11:01am   2 Most recent comment from [deleted]:Hi Mary,This requires a lot of customizations on the theme, i'm sorry but and we don't  offer that kind of customization. If you want someone to do that maybe you can find a freelancer on envato st ... Felix ​How do i disable buttons in the menuClosed   Oxygen   Updated August 12, 2016 at 11:48am   2 Most recent comment from [deleted]:Hi Felix,Can you please add this code on Theme Options > Footer > Tracking code (just paste this on the end of the tracking code). jQuery( '#menu-item-1652 > a' ).on( 'click', function( ev ) { ... Joanna unable to login to woocommerce dashboardClosed   Oxygen   Updated August 12, 2016 at 11:36am   4 Most recent comment from [deleted]:Hi Joanna, Hmm this is very interesting.You are using an old version of our theme (3.9.6) and the latest version for the moment is (4.0), please update your theme first and then the premium plugi ... Javier TranslationsClosed   Oxygen   Updated August 9, 2016 at 11:59am   21 Most recent comment from [deleted]:I am happy to hear that Javier!If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, just open this link) ... Halley Filtering Sale ItemsClosed   Oxygen   Updated August 9, 2016 at 11:32am   9 Most recent comment from Laborator:Hi Halley,The best way to achieve this is by creating a products category named Sale and then assign all the products on sale to that category, this category can then have sub-categories so you can f ... Hoang Problem with ver. 4.0Closed   Oxygen   Updated August 9, 2016 at 11:18am   11 Most recent comment from Laborator:Hi Hoang,2. Then use the code I pasted above.4. Aha, now I get it but unfortunately there is no other way to split them in mobile. Rebekka Product carousel categoryClosed   Oxygen   Updated August 8, 2016 at 11:58am   4 Most recent comment from [deleted]:Hi Rebekka,Glad to hear that this worked for you.If you like our theme, it would help us a lot if you could give us five star rating on themeforest from your Downloads tab, (if you don't know how, ju ... Diana category thumbnail image and textClosed   Oxygen   Updated August 5, 2016 at 11:17am   6 Most recent comment from Laborator:Hi Diana,Add the following CSS in Custom CSS > Responsive > Extra Small:  .lab_wpb_banner_2 .title {     padding: 0px;     border: 0px; } Ben 4.0 Theme - Shop items no longer show ribbonClosed   Oxygen   Updated August 4, 2016 at 1:00pm   4 Most recent comment from [deleted]:Great to hear that Ben!Wish you a great day. Rebekka Lab Products (Carousel) in Visual ComposerClosed   Oxygen   Updated August 4, 2016 at 12:03pm   2 Most recent comment from Laborator:Hi Rebekka,Can you please send us your  site URL, WordPress username and password? We need to investigate your site and then get back to you if we have a possible solution. Make sure to choose Pr ... Farnaz problems with Oxygen themeClosed   Oxygen   Updated August 3, 2016 at 12:45pm   3 Most recent comment from [deleted]:Hi Farnaz, We saw that you have rated our theme with 4 stars, and there was not any reason why you think that our theme deserves this rating. Can you please tell us if you have any problem with ...