Public Tickets
José María
Product listClosed
Aurum
Updated September 5, 2016 at 12:06pm
2
Most recent comment from Laborator:Hi Jose Maria,You can change the ordering of the products in WooCommerce, see image below: (view large version)
Kiya
PopupClosed
Aurum
Updated September 2, 2016 at 10:14pm
2
Most recent comment from [deleted]:Hi Kiya,Sorry for the delay of the answer, as we were on holidays break and support team was partly active. Now we are back and able to help with any issue.Maybe you can search for any free plugin on ...
Luciana
Product pageClosed
Aurum
Updated September 2, 2016 at 10:03pm
2
Most recent comment from [deleted]:Hi Luciana,Sorry for the delay of the answer, as we were on holidays break and support team was partly active. Now we are back and able to help with any issue.I found this answer on the WooCommerce d ...
David
Problem with Google MapsClosed
Aurum
Updated September 2, 2016 at 9:38pm
2
Most recent comment from [deleted]:Hi David,I can see that you are not using our theme for the moment. Can you please activate our theme and send us your WordPress username and password? We need to investigate your site and then get ...
Christoph
Fatal error Closed
Aurum
Updated September 2, 2016 at 7:36pm
3
Most recent comment from Christoph:Hey Arlind,oh cool - hope you enjoyed your holiday :D I informed very well that you are currently not available - so no problem for me :)Thanks for fixing the problem!Ticket can be closed. RegardsChr ...
Avi
Landing PageClosed
Aurum
Updated September 2, 2016 at 6:34pm
2
Most recent comment from Laborator:Hi Avi,That is not possible with the theme, so you will need to use any 3rd party plugin that can do this or if you're good at PHP you can modify this on your own.
Pauline Niederst
LayerSlider WPClosed
Aurum
Updated September 2, 2016 at 6:00pm
2
Most recent comment from Laborator:Hi Pauline,You can do that by entering the slider and on each slide you have the Select transitions button so you can select the type of transitions you want to use.
Mannix
Error Message on Theme OptionsClosed
Aurum
Updated September 2, 2016 at 5:42pm
2
Most recent comment from [deleted]:Hi Mannix,I've checked your theme options and hit the Save All Changes button, it was working properly: (view large version)Can you tell me how can I see that "error" dialog?
Hayley Lynch
Photos not wrapping correct in Text BlockClosed
Aurum
Updated September 2, 2016 at 5:05pm
2
Most recent comment from [deleted]:Hi Hayley,Can you download this file and replace it in this directory (of the theme): /assets/cssThis should fix your issue.If you don't see the change immediately, please hard-refresh your browser (C ...
Pauline
No more header on my websiteClosed
Aurum
Updated September 2, 2016 at 4:45pm
11
Most recent comment from Laborator:Hi Pauline,I managed to fix it by simply disabling the Instapress Gallery, I would not suggest you to install 3rd party plugins as they may break the theme.
aras
alert box colorClosed
Aurum
Updated September 2, 2016 at 2:36pm
2
Most recent comment from [deleted]:Hi Aras,To change alert colors, please use custom CSS, it is quite simple:
.woocommerce-error.woocommerce-info,
.woocommerce-info.woocommerce-info,
.woocommerce-message.woocommerce-info {
...
Matt
Body borderClosed
Aurum
Updated September 2, 2016 at 11:34am
3
Most recent comment from [deleted]:Hi Matt,Sorry for the delay of the answer, as we were on holidays break and support team was partly active. Now we are back and able to help with any issue.So is this question still active or maybe y ...
Luciana
Filters not working after updateClosed
Aurum
Updated September 2, 2016 at 10:57am
4
Most recent comment from [deleted]:Hi Luciana,I saw that the results number shown on the top of products is working well but there are different products being displayed.However, this might be related to some kind of plugin you have in ...
aras
menu colorClosed
Aurum
Updated August 23, 2016 at 11:22pm
7
Most recent comment from aras:you can close this ticket:)
aras
google mapsClosed
Aurum
Updated August 23, 2016 at 9:44pm
6
Most recent comment from Laborator:Glad to hear that Aras :)