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Public Tickets

Li about aurum child themesClosed   Aurum   Updated September 23, 2016 at 1:01pm   2 Most recent comment from Laborator:Hi there,The theme options won't be lost, if you change the theme files and modify them then when updating your files will be overwritten which means the changes will be lost, if you're only customizi ... Michel images in overviewClosed   Aurum   Updated September 23, 2016 at 12:17pm   2 Most recent comment from Laborator:Hi Michel,You are using an old version of our theme (2.9) and the latest version for the moment is (2.9.5), please update your theme first and then the premium plugins too. The easiest way to upd ... Andrew secondary product images not resizingClosed   Aurum   Updated September 22, 2016 at 4:47pm   6 Most recent comment from [deleted]:Hi Andrew,I am not sure why this is not working in child theme, another option to see if it works is to add the "priority" to the lines: add_filter('single_product_small_thumbnail_size', create_funct ... Javier Comming Soon pageClosed   Aurum   Updated September 22, 2016 at 3:39pm   2 Most recent comment from [deleted]:Hi Javier,We don't offer this feature on the Aurum theme.You must install any plugin that can do this job for you, please search on the Wordpress Plugins library and find your prefered one. Sanjiv My Account EndpointsClosed   Aurum   Updated September 21, 2016 at 7:06pm   4 Most recent comment from Laborator:Hi Sanjiv,Do you have your site somewhere online so we can see it live and give you a proper answer. Amadeo Demo content importClosed   Aurum   Updated September 21, 2016 at 1:11pm   7 Most recent comment from [deleted]:Hi Amadeo,The problem is only at specific hosts, so all I did was re-uploaded demo content xml file few times till it downloaded all the content.@Srinivasu, please open a ticket and send me your crede ... Marissa Having trouble with the blogClosed   Aurum   Updated September 20, 2016 at 11:34am   2 Most recent comment from Laborator:Hi Marissa,To set up the blog you need to have a blank new page, and then go to Settings > Reading and set the blog page to the page you just created, this is the original way to set the blog and if ... Alexander Wassbjer Error message on "page" site.Closed   Aurum   Updated September 20, 2016 at 10:54am   4 Most recent comment from [deleted]:Hi Alexander ,I'm glad to hear that Marius Custom badgeClosed   Aurum   Updated September 19, 2016 at 5:56pm   2 Most recent comment from [deleted]:Hi Marius, Maybe you can achieve this with an plugin, i haven't tested them if they work or not but i found some: 1. https://wordpress.org/plugins/woocommerce-simple-product-badge 2. http ... Nico Width of sidebar on single blog postClosed   Aurum   Updated September 19, 2016 at 5:32pm   10 Most recent comment from Laborator:Glad to hear that Nico :) Loredana Child Theme UpdateClosed   Aurum   Updated September 19, 2016 at 2:06pm   5 Most recent comment from Loredana:I see. I got in touch with them and they fixed it. Thanks for noticing, I've tried installing and uninstalling each plugin before, but maybe because Wp rocket's cache are so powerful I couldn't see ... Brian Featured ImageClosed   Aurum   Updated September 19, 2016 at 12:31pm   2 Most recent comment from [deleted]:Hi Brian,Can you please write URL of this exact page please? We need to investigate your site and then get back to you if we have possible solution. Mannix Products on Product Page (Clickable Images and Lightbox)Closed   Aurum   Updated September 19, 2016 at 12:29pm   2 Most recent comment from [deleted]:Hi Mannix,Can you please try to be very specific about the question and explain it more to us, in this way we can easily understand you and give you the proper answer.P.S: Please update Aurum to the ... Jos some issuesClosed   Aurum   Updated September 19, 2016 at 11:36am   4 Most recent comment from [deleted]:Hi Jos,1— As the text is shown (view large version) you should contact your hosing provider for this issue, i saw on your WooCommerce Settings that you have chosen the Checkout page already but i ... Tobi FONT SIZE Closed   Aurum   Updated September 19, 2016 at 11:20am   17 Most recent comment from Laborator:Hi  Tobi,We're glad to hear these kind words from you, you're welcome anytime :)